Nice is Good But I Need My Service.

Don't be surprised if no one shows.  BTW, Verizon doesn't always cancel appts.  Often, they just don't show and when you call, they'll say that the appt. was "cancelled" with the implication that YOU did it when they know you did not. 

I wouldn't object to the service interruptions so much if Verizon would simply be honest. 

Margaret:  Service of any kind would be good but GREAT SERVICE would be best...and get the internet fixed in a timely fashion.  I don't do "phone jockeys" very well..glad you kept going up the chain of command - sure wish there was a MRS. VERIZON to talk with as you'd get this straightened out in a flash!

They are NOT nice.

They are merely well trained and UNCTUOUS. 

My home enturyLink DSL service has been spotty for 4 days so I am using my EVO smartphone for e-mail and coming into my office for DLS and posting...UKH!

Margaret,

They're just acting like our government does.  What?!  You want them to actually do what they promise? 

Mike in Tucson

Margaret,

Ran into the same issue with Verizon FIOS a couple of months ago. Three days to send someone out. And I'm a retired Director with Verizon.

For what we're paying, it should be restored a lot sooner.

Rich

good luck getting that resolved Margaret..... without internet I would be at a standstill.  Although -- there still is plenty to do isn;t there.  Best of luck!

Margaret,

I sure all this gets resolved very soon for you...when stuff like that happens, it really punctuates how we all rely on these types of conveniences and almost feel helpless without them.  I understand, and I wish you the best outcome. A

I keep threatening to leave Comcast, Verizon offers sound so good, but stories like this make me want to stick with the devil I know!

Mortgage Mama

Margaret,

Sarcasm?  I guess!  ...although today, in my determination to keep building new spheres of influence, I joined the National Park Service as a Volunteer at Saguaro National Park West.  In the orientation, they emphasized the need to refrain from criticizing paid employees of the government in Congress, in the Senate, and in the White House while on duty.  It's the professional thing to do.  ...and I can do that!

Mike in Tucson

Margaret - it seems that only in real estate does service make a difference .....those with a captive customer seem to have a need to grow their revenue stream at the expense of servicing their current customers.