Tonight I attended one of my loan closings. My "regular" notary, Kathy, was not available so another notary was there, recommended by my escrow officer.
During the signing the notary said, "I've been doing this for 6 years and I hardly ever have a loan officer attend the closing. It's great that you are here!" I don't get that!
Signing loan documents is a fairly scary thing for most borrowers and you can imagine it is even more so with my clientele, older borrowers taking out FHA/HECM Reverse Mortgages.
I know I'm a "Pollyanna", but it's important to me that my borrowers understand the terms of the loan they are signing and that I see the loan documents beforehand to make sure that they are what we are all expecting. That's not to say I can attend every single signing. But, if I cannot, you can be sure that I call my borrower to review the documents before the notary gets there. I don't want them to have any surprises.
Attending the loan signing is also a great time to review the loan benefits and to ask for referrals and testimonials. Customers are not just numbers, they are a rich source of business for the loan officer who will cherish and take care of them.
Do you attend your loan closings?
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