Most of the thinking world has now come to the realization that they need a smart phone to survive... nay, to exist, in the world in which we find ourselves. Personally, I've made the decision to embrace the Android platofrm with a Droid. And in so doing I hereby freely and willingly swear off Microsoft, Apple (the "i" sdtands for inadequate, btw), and BlackBerry (not as bad as the i-something, but not as good as Android, sorry) platforms for personal communication and organization (also known as communization devices).
So, even though I utilize Google's contact manager (which syncs seamlessly and instantaneously without having to push a button, with my Droid), I presume any platform has this capability because it's so basic, but you may have to test around with a few different approaches to tweak for your personal needs.
Contact lists are generally organized by name, alphabetical. But dig deeper, how is that "alpha" sorted? Often times, special characters come first, so naming a file (or contact record for the branches of your office) with a file name that starts with "!" this causes those records to sort to the top of your contacts list. For special immediate needs numbers, try starting with "@" like the power company. (I know this because I recently recovered from 2 days without power--during which time I was still able to get my blog posts out--so you want to include any "urgent" numbers for fast access without having to spell out anything - it's right there on page 1 of your directory.
Your phone may also have features that identify FAVORITES or MOST FREQUENTLY CALLED lists, but understanding how your phone sorts the list and where special characters, numbers, and letters fall in that sort order can give you power to make that database do what YOU want it to do. Enjoy, and please share with us how you utilize this new knowledge to organize in a way that makes sense to YOU.

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