I'm not sure whether I have high expectations or if others are seeing the level of service in a lot of areas falling down. I've been having several vendor problems of late but trying to deal with one in particular over the last week has proven to be completely ludicrous.
First off, I'm the listing agent on a home that's under contract. Per our negotiations the seller has agreed to correct some issues in the foundation using a provider the buyers agent specified. This foundation guy called me back to schedule the appointment and told me that he's going to do a great job because he wants to make sure I call him for my clients foundation needs.
Well, this extra special great job performed in an attempt to pick up future business was a dismal failure. He never let me know when he was starting, was late with no call twice to meet me. I didn't wait longer than 20 minutes either time. Then when we did the final walk through when the work was "complete" he was again 15 minutes late. Pointed all the work he did, and how he threw this in for free and did that out of the kindness of his heart.
So then I started asking some questions about his bid compared to the final work... and also addressing some of my sellers concerns. Like why did he use my sellers landscaping rocks to put braces on & not replace them? Why did use cinder blocks that made up the top stair going down in the basement for the same purpose? Why didn't he tuck point the loose mortar joints as he had in the bid?
After the questions he agreed to go ahead and replace the landscaping rocks and cinder blocks, though he didn't see the big deal. He explained that when foundation work is done "you just kind of have to use whatever you can find". Odd... to say the least.
In the end I go back to see that he finished things up as he was supposed to. Well, as you can see from the picture above he had left mortar on the door knobs going in to the back of the house, both exterior doors. Plus he left the top part of the mortar mix bag he tore off in the landscaping bed. If this was him putting his best foot forward, I'd hate to see him half ass a job.
So, is service dead?