Good Response from Advanced Access customer service

Real Estate Agent with TOP 1% of Realtors


I received lots of response and even several phone calls from my comments about Advanced Access Customer Service Department.  Seems like a lot of people are in my same position

I was contacted by Ryan Smith from Advanced Access.  He was terrific.  He helped me with the issues I was having and really listened. Hopefully the problems with customer service will be addressed.  I suggest that anyone who really needs help and gets treated badly to contact him. He seems to be genuinely concerned and actively working to fix things. I'm going to take a "wait and see" approach, to see if the CS department gets better. This was my first major problem with the company, hopefully my last.

I ordered the marketing package in May.  John Jones is my account rep.  I have been pleased with the package and his performance.  He is knowledable and always polite.  My site is really doing well on google, I did not know that we were banned from yahoo...although some of the responses to my post mentioned that. 

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Martinelli Caputi
Martinelli Caputi & Associates, Ltd. - Warwick, RI
& Associates, Ltd.
Thanks Teri!  CS reports are always important for us as professionals!!!
Oct 11, 2007 07:04 AM #1
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Teri Arbogast, Davie, Weston, Plantation Real Estate- Top Realtor

Davie Florida Realtor, Weston, Plantation, Miramar
Talk to Teri! I will respond quickly