Real Estate Agent with Keller Williams Realty Atlantic Partners BK 0342677

"My Buyers' Agent is rude & condescending towards me.  What can I do?  I have already spoken to him about it but his answer is 'I have been honest/fair'.  I did all the leg work in finding the perfect home.  I contacted a B.angry realtorA. & he showed me the home.  I decided to purchase it.  About a week after the offer was accepted my BA has been quite condescending and rude towards me. He speaks in circles and is very pushy. I call to ask a question & he never calls back, but tells me he is busy listing/showing other homes and to email him my question. Then never answered my question. I have been double checking everything he does twice, since there are a few things he told me that I found out were not true and could cost me more money. He is constantly calling my lender and feels that only he should be giving my lender my inspection reports. My inspector forwarded all past emails I have had with him to agent w/out my knowledge. My agent was extremely rude where it brought me to tears. It did not phase him one bit. I have contacted broker which never called back, its too late in the deal to get another B.A. What can I do?"

This question was posed to several agents asking for advice.  Some of the replies:  "Sue him."  "Report him to the Board of Realtors."  "Fire him."  "Talk to his broker." (She already tried that to no avail!)  Unfortunately, none of these will get the buyer through this dilemma.  Just as unfortunate, rudeness is not an ethics matter - there is nothing that the Board of Realtors or the ethics panel can do.  Filing a complaint might make the buyer feel a little better but it will not eliminate the problem. 

The buyer cannot "fire" the agent as there is already a contract in place.  At this point, it is merely a matter of getting through the process of finalizing the contract & getting it closed and doing whatever is necessary to get it back on track as painlessly as possible.

My suggestion to this buyer is to by-pass the buyers' agent & go directly to the listing agent.  The listing agent has every bit as much incentive to get the deal done and see it to closing as quickly & smoothly as possible.  It is my guess that, if this buyers' agent is rude to his own customer, he is most likely as much a thorn in the side of the listing agent or even more so.  It may mean a bit more work for the listing agent but in the long run it gets the job done with as little stress as possible. 

In the process, the listing agent will have developed a rapport with the buyer which will most likely come back to benefit him/her in the long run.  You can be most certain that when the buyer is ready to sell, or has to opportunity to recommend a Realtor to his/her friends, it will be that listing agent that gets the high-five and a warning against that buyers' agent will be issued.  Word of mouth is the best form of advertising and the easiest way to ruin one's reputation!

It sounds to me as though that buyers agent is in it strictly for the commission and has no interest in developing a repeat business.  With that attitude he will hopefully be out of business quickly.

I love this quote from Simple Truths:  "Customer Service is not a department - It is an Attitude!"

Comments (5)

Debbie Atwood
Century 21 Real Estate Center Everett, WA - Everett, WA
Real Estate Broker

Ron and Ellen - This IS a dilemna for sure.  I guess if I were the buyer I would also contact the listing agent in hopes that the listing agent would then do what he/she needs to do to keep the transaction going in the right direction.  Hopefullly they would be able to talk some sense into their selling agent too! I suggested your post. I think this would be a really good conversation.

Jun 11, 2011 06:34 AM
John Michailidis
Real Property Management of Sarasota & Manatee - Sarasota, FL
Real Property Management of Sarasota & M

I Hate these kinds of "letters" b/c it is so hard to tell who is right . . .

Of course, if everything the buyer is saying is 100% correct, then the agent is out of line. That said, as an experienced broker I cannot tell you how many times I've gotten a call on one of my agents and it turns out that the agent was being completely reasonable, but it was the buyer/seller that had completely misrepresented the situation.

Jun 11, 2011 06:45 AM
Ron & Ellen Myers

SaraMana - You are so right!  It does happen quite often that, because the public does not always understand how things work, buyers and/or sellers can feel that they have been mistreated; however, that said, there are a lot of agents out there who are like machines - they just want to get the contract signed & then they disappear.  They get irritated when the buyer or seller asks for any kind of attention and feel that it is no longer their job.  Not all agents are that way but some are - and if the customer is feeling that way, whether justified or not, then the agent needs to go completely out of his/her way to accommodate that customer.  Of course, some buyers/sellers just cannot be satisfied no matter what!  I know from experience!  Their loyalty & appreciation can turn on a dime and the agent is left scratching his head wondering what is going on!!!  It is one of the hazards of the industry - fortunately it does not happen often but if it does, one needs to examine ones daily strategy.

Jun 11, 2011 07:00 AM
Ron & Ellen Myers, Weston, FL

Debbie - Thank you for your thoughtful comments.  I do believe you are right - it is a good conversation to be started.  It would be good for all brokers to discuss this with their agents; however, unfortunately, it will most likely not change those who make this a practice.  It is obvious where their loyalties lie and that is with themselves and their commission - and on the the next deal!

Jun 11, 2011 07:04 AM
Robert McArtor
RE/MAX Components - Fallston Maryland - Bel Air, MD
Top Listing Agent for Baltimore and Harford County

I love your last quote.

Jun 11, 2011 07:11 AM