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5 tips when communicating with other Realtors

By
Real Estate Agent with Keller Williams LIfestyles Realty

Although we may all be in the same business, and at times even competing for the same business, we can still be polite and professional. I like to say ' I m going to kick the crap out of you, but, I'm going to need your help.' We simply can not do all the business ourselves, and we need other Realtors to help us as much as we need them to help us. 

When I take a listing, it goes on the MLS, and every other Realtor is 'invited' to bring me their buyer clients. When I have a buyer client looking for a home, other Realtors are 'inviting' me through their listings. In that moment, we are working together. Our job is to put a buyer and a seller together, and to make sure everyone is happy with the outcome. Our job is not to let our ego get involved. Most of the time, we simply have to get out of our own way. 

Unless you truly have another interested party on the home that my buyer client is submitting an offer on, don't tell me you do. Nothing ruins your credibility more than telling a Realtor that another offer is coming in, and the house is still for sale 3 months later. And, nothing ruins character more than knocking on my car door while I'm talking to my client and having you telling me to tell them that there's another offer coming in when there isn't. It's even harder to like the Realtor that tells me there are 3 other offers coming in over asking price and having that seller call me after they expire because they loved the way I work. 

So, here are some tips that I like to share with those just getting in the business. And, at times, to use as a reminder for the 'seasoned veterans.'

1 - Be polite and professional - We're all in this business together. You never know when you're going to be on the same team, or sitting across each other at the kitchen table. 

2 - When someone calls or emails to set up a showing appointment, get back to them right away. Most of the time you are not the only showing. I like to organize my showings in the most effective way, and need to know that my 4th on the list is going to let me in at the time I've requested. 

3 - When setting up showing appointments, give the listing Realtor 24 hours to inform their seller of the showing. If you have a proper consultation with your buyer, they'll know how the game is played and they will play by the rules. Put it right in the listing that the seller requires 24 hours notice for all showings, and remind your client if they need reminding. 

4 - After a showing, get back to the listing Realtor within 24 hours. Feedback is one of our greatest assets to give our sellers, and they want it. Be honest with your feedback, but don't be mean about it. Choose your words wisely. 

5 - During negotiations, remember it's not your house. You only have a 5% or 6% interest in the property. Consult with your clients, but help them do what they feel is best for them. If you've consulted with them properly, you'll know what their 'Big Why' is. Stop counting commissions at the kitchen table. 

Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Alex, I agree that honestly makes or breaks the credibility of an agent. If we want other agents to be honest with us, we have to be honest with them.

 

Jun 13, 2011 07:52 PM
Alex Gurchin
Keller Williams LIfestyles Realty - London, ON

Thank you everyone for making this post a Featured Blog! What a compliment from my peers!

Steve - Thank you. You have that right!

Donald - Perhaps not, but hopefully they pass the message along to someone who needs it.

Kathy - You're very welcome.

Deborah - Thank you very much for the 'suggestion!'

Jeff - Giving notice doesn't have to be difficult. I put it right in each of my listings, and when I'm meeting with my buyer clients for the first time, I explain to them that all showings will require 24 hours notice. I find the ones that try to make it difficult are the ones that aren't serious about buying anyways.

Mary - Thank you, Mary, I think that 'Golden Rule' should be a way of life for many ;^)"

Juli - Thank you. My writing may just be cleaner than my language at times, depending on circumstances! lol

Karen - I don't understand how someone who lacks communication skills feels that real estate is the next obvious move for them? Getting a license is too easy, that's for sure.

Jennifer - Thank you! I put #4 in because it seems to be the commentary that I receive as well. Funniest thing...one of the Realtors that ripped my listing tried to pick it up as an expired. They were surprised to see me there for the consultation. It was my parents home ;^)"

Kimo - You would think so, huh? It's a sad reality. 

Jeff - Thank you. I agree with you whole heartedly. 

Asim - We should act the way we would like to be treated by others. I agree.

Steve - Exactly! I believe in the 'Win/Win/No Deal' method. 

Cathy - And our database ;^)"

Robin - Thank you. That is a great story, and I hope he felt the egg on his face! We have to remember what we are trying to do...out a buyer and seller together. 

Pamelyn - Sometimes common sense just isn't all that common ;^)"

Ranji - Thank you. Hopefully the 'guilty' are part of the 80/20 rule, where 80% of those get get licensed are gone in their first two years. 

Evelyn - I agree. We have to keep our client's best interest in mind, not our own.

Marte - They are one and the same. 

Pamela - Yes, I agree. Credibility is so difficult to gain back once it's lost, but it's so easy to maintain by just being polite. 

Jun 14, 2011 12:53 AM
Anonymous
Barbara Furdyna, Diane Turton Realtors
Alex Your suggestions are spot on! I always said that if we treated our peers the same way we treat our clients, life in the real estate world would change for the better. That said, I feel that our local agents in Monmouth County, NJ are pretty professional. We're all in this together and to the extent that we cooperate, our jobs may get easier and more rewarding in these trying times.
Jun 14, 2011 02:19 AM
#22
Linda George, Real Estate Broker/Owner
Morningstar Properties - Fort Pierce, FL
St Lucie County FL Real Estate,Waterfront, Acreage

EGO..Are you saying we agents have egos? :) Like the line the best that states.."most of the time, we simply have to get out of our own way." How true.

Jun 14, 2011 03:51 AM
EliSabeth McDermot
Andersonville, TN

Can I add something on the feedback. I completely understand if the house doesn't work for your clients, because of whatever reason, BUT PLEASE leave constructive feed back. It only takes an extra minute.

For example...."The house isn't for my clients." WRONG

"The floor plan does not work for my clients, they need a master down. But the house is priced well and the home showed beautifully."

Or even "The house was a mess, there is a lot of furniture in the rooms, it is over priced, but they really like the neighborhood."

Please give me something I can take back to my clients. And I will do the same when I leave feedback.

 

Jun 14, 2011 04:21 AM
Sylvia Jonathan
Coldwell Banker Platinum Properties - Irvine, CA
Broker Associate, SFR

Good advice. Point 4 is particularly important to listing agents, yet the majority of buyers' agents in our area whom I contact for feedback never even return a phone call or email.

Jun 14, 2011 04:30 AM
Julie Baldino
Front Door Realty - Vancouver, WA
Opening Doors to New Chapters...

Keeping ego in check, politeness, and professionalism are so important, yet they sometimes seem to fly out the window when a paycheck is involved. I have dealt with agents that were so rude, their clients would be mortified at how they were handling their transaction. Thanks for a reminder on the basics!

Jun 14, 2011 04:42 AM
Phil Porter
Charter One Realty - Hilton Head Island, SC

24 hour notice seems to be more difficult in our resort community where most buyers are visiting/vacationing from out-of-town. We often have to educate our buyers about the area and when something they found on the internet is not at all what they had in mind, we have to hustle around to find and make appointments for other properties that may fit their criteria.

Jun 14, 2011 05:10 AM
Jennifer Manchester
Suburban Properties of Charlotte, LLC - Mint Hill, NC
GRI, ePRO, ASP - Broker/Home Stager

Alex:

Great post.  My motto is to do unto others as you would have them do unto you.  I can only hope with is bad as some agents are that is not the way they want to be treated!  You sometimes have to wonder why they work that way.  That could be another post for sure.

 

Jun 14, 2011 05:42 AM
Alex Gurchin
Keller Williams LIfestyles Realty - London, ON

Barbara - Thank you. I don't run across these types of Realtors all that often, but the 'pop tart' buyer agents out there are the ones I have the most fun with.

Linda - Well, some can control the little fella, while others think it's their role to show you who's boss. Sometimes I come up with lines that make me wonder where they came from! 

Elizabeth - I agree. That's why I said to be honest, not mean. And, I'm with you on the ones that simply say 'Not the right house.' I will call them personally for more feedback than that. 

Sylvia - I find myself contacting agents after a showing on my listings. I've decided that it is now my job to contact them because I know 90% will not make that first move. I let potential clients know that during my listing consultations, too ;^)"

Julie - You're very welcome. The basics in this business are important to remember, especially with all the advancements that seem to be happening at lightning speed. 

Phil - Oh, I realize that there are going to be those odd times when we'll need to get in within 30 minutes. We have to educate our sellers, as well as our buyers on that, and make it the exception, not the norm. 

Jun 14, 2011 05:47 AM
Alex Gurchin
Keller Williams LIfestyles Realty - London, ON

Jennifer - Thank you. I think you may have just found your next topic to blog about ;^)"

Jun 14, 2011 05:49 AM
Gina Tufano
Ask Gina & Company with Pearson Smith Realty - Sterling, VA
Ask Gina & Company, Northern Virginia Real Estate

Good blog.  Sometimes we all get into such a rush that we forget the little courtesies that we need to extend to one another.

Jun 14, 2011 06:44 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Wise words.  Sometimes 24 hour notice is hard but I do try to give as much as possible.  Sellers need to be flexible.

Jun 14, 2011 09:47 AM
Anonymous
Ken

Great post Alex, as a "New Realtor" I've encountered some interesting characthers on the other side of the transaction

Jun 14, 2011 02:36 PM
#33
Alex Gurchin
Keller Williams LIfestyles Realty - London, ON

Gina - Isn't that the truth

Gene - Thank you. Sellers need to be flexible, but buyers need to be understanding

Ken - The fun for you has just begun! Enjoy ;^)"

Jun 15, 2011 12:57 AM
Maggie Scarborough
Dover, DE

I'm brand new to the industry and I love these guidelines! Thank you Alex :)

Jun 15, 2011 07:46 AM
Anonymous
Bob Usey

Simple but very good advice. Been in the business for over 35 years and your advice still applies.

 

Bob Usey Properties

Gulfport Ms.

Web Site:BOBUSEY.COM

Jun 16, 2011 06:13 AM
#36
Alex Gurchin
Keller Williams LIfestyles Realty - London, ON

Maggie - Welcome to the industry, and I'm glad to be of help to you. Look around AR and you'll find plenty of useful tips to help your career.

Bob - Thank you. It's funny that no matter how advanced we may become, the basics are still at the core of being successful in this business. 

Jun 16, 2011 09:42 AM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

In our area if the seller requires 24 hrs notice it is written in the listing, otherwise 1-2 hours is courteous.  I do prefer to make appointments a day in advance just for my own planning, but it's not necessarily the norm or expected here unless a tenant occupies it or it is requested.

#5 I love.  Absolutely.  I think sometimes agents get too involved and think the decision is theirs rather than giving the client all the information and letting them decide for themselves.

Jun 23, 2011 03:21 PM
Alex Gurchin
Keller Williams LIfestyles Realty - London, ON

John and Kasey - I understand that in the US, Listing Agents attend showings. Here, in sunny Canada, Listing Agents do not attend showings from cooperating Brokerages on their listings. So, we have to schedule around the sellers availability. Most times, it is never an issue. 

And thank you. I believe some Realtors just need to check their egos with their jacket at the door ;^)"

Jun 24, 2011 01:01 AM