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Was it a Hallmark Moment or a Disney Movie??? Isn't it Great to be Appreciated!

Real Estate Broker/Owner with Mary Schurr Realty

Was it a Hallmark Moment or a Disney Movie? Isn't it a great feeling to be appreciated!

Buying Your CastleWe work really hard trying to protect our clients' interest and help them make the best and most informed decisions possible. There is more work done behind the scenes than they could ever know. All the while we have other clients needing the very same service and attention. So, when they seem to really understand that you have worked very hard of their behalf and show their thanks....isn't that the best feeling!

I have been fortunate over the years to work with really nice people that realize I do my best to help them buy or sell a home and protect their interest at the same time. I just closed with some buyers that I had worked with for a long time. We considered many homes and considered building. Like many buyers, they were looking for the "Castle" of their dreams. We looked at different areas of the Charlotte NC Real Estate region. We found a few homes they really liked and made offers. I did a market analysis on each to make sure they did not overpay. Each time the seller could not sell for the market value. Some disagreed until they really looked at the comps and then, ended up leasing the home since they could not afford to sell. Disappointing to all of us!

Finally, we found the right home for them, but even it had a few hoops for us to jump through on the way to closing. It was a foreclosure and we couldn't get the bank to agree to our offer the first time around. I knew they wouldn't even look at the comps I submitted with it, but at least my clients knew I tried. Then, almost 2 weeks later I got a call from the listing agent. Were we still interested? It seems the "appraisal" came in. I am not sure what really happened, but they ended up accepting our offer. Overall, it was in good condition and a home they are thrilled over.

My wonderful clients brought me a terrific bottle of wine and thank you note to closing. Sent a letter of recommendation to his firm (I work with their new hires). Followed up on their Quality Service Certification survey with a great review and comments. And, last Saturday they met with me and my husband over dinner at a wonderful new Italian restaurant in their neighborhood to share all the "after closing" stories. They wanted to meet my husband to thank him for all the time away from him. And, when the check came, despite my husband's insistence to pay....they had planned all along to thank us both with dinner. I was amazed!

There are down days when we think no one has a clue of all that we do and then, there are days like this when I think they really do get it. Was it a Hallmark moment or a Disney movie? Was all that real? Hmmm, I just looked at all of their files and yes, they were real! But, fortunately being appreciated was, too!

Lori Bowers
La Quinta, CA
The Lori Bowers Group

Wow! That is a good real estate story. What nice people!

Jun 14, 2011 12:04 PM
Mary Schurr
Mary Schurr Realty - Charlotte, NC
Realtor - Charlotte NC

They really are!! There was not a small amount of work involved, but how nice to be appreciated! In the end, they got a great house, in great condition, and at a really great price. They are very happy!

Jun 14, 2011 12:07 PM
Lee & Carol Barbour, REALTORS
Murphy and Hayesville, NC; Hiawassee, Blairsville, Blue Ridge GA - Murphy, NC
Mountain Living Team in Murphy NC and North GA

How wonderful that your clients value your professionalism, service and friendship so much that they wanted to show you just how much. You know they'll be telling all their friends and family how much you helped them too!

Jun 14, 2011 01:37 PM
Mary Schurr
Mary Schurr Realty - Charlotte, NC
Realtor - Charlotte NC

Lee and Carol, Thanks! Yes, I know they won't mind speaking to other buyers as a reference for sure. Like a lot of transactions we had a few surprises, but still got to the finish line. These moments make the difficulties all worth while!

Jun 14, 2011 01:46 PM
Melissa Brown
Helen Adams Realty - Charlotte, NC
Realtor - South Charlotte NC Homes for Sale

Mary, GREAT story, and yes it is so wonderful to feel appreciated for all that we do.  I'm sure you gave them wonderful service and they will be referring friends and family to you for years to come.  Those are the moments that keep us hooked on real estate!

Jun 14, 2011 02:50 PM
Mary Schurr
Mary Schurr Realty - Charlotte, NC
Realtor - Charlotte NC

Thanks, Melissa! These are the moments that keep us motivated for sure. He understood the importance of a referral based business and I know will always keep me in mind. I just tried to treat them the way I would want to be treated. They knew I was always looking out for their interest....part of the job.

Jun 14, 2011 03:10 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Mary, what a heart-warming story showing what great service you give to your clients, and how much they appreciate all you do!     What a testimonial for your web site!   Congrats on a successful closing!

Jun 24, 2011 10:55 AM
Mary Schurr
Mary Schurr Realty - Charlotte, NC
Realtor - Charlotte NC

Thanks, Joan! They are a wonderful couple and were so thoughtful. It took a while to get to closing, but it was the perfect house for them in the end!

Jun 24, 2011 11:13 AM
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
NC Real Estate Transition & Relocation 919-602-848

Mary - What a great story! It's so nice to be appreciated!

Jul 05, 2011 02:57 PM
Connie Harvey
Pilkerton Realtors - Brentwood, TN
Realtor - Nashville TN Real Estate

Mary, Congratulations on a successful closing. Being appreciated is so incredibly fulfilling in our industry!

Jul 06, 2011 05:52 AM
Mary Schurr
Mary Schurr Realty - Charlotte, NC
Realtor - Charlotte NC

Carla and Connie,

This makes such a difference after those that didn't seem to understand how much time and effort goes into getting a buyer all the way to closing successfully.

Jul 06, 2011 03:53 PM


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