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What do Real Estate Professionals look for in a Inspector?

By
Home Inspector with Full Circle Home Inspections

Being a home inspector is the best change I ever made. Not only do I love my work but I am looking to further my skills everyday.

what type of things do real estate professionals like in a home inspector?

What if any is the deciding factor in choosing your inspector?

Examples: types of reports, report availability, well mannered, dependable, willing to be part of the team?

With the wide diversity of Inspectors & costs your inspection expierence can vary greatly. I have had situations were the realtor did not want me to discuss any issues with the buyer until I discussed them with realtor. Which put me in a tight spot because the buyer was the party paying me. Therefore I did what I have a moral obligation to do & that is communicate my findings with my customer. I just needed to think about how to say it.

I would love to get your thoughts on this subject, I might even learn something. :)

 

Drew Riley
Spa Realty, Inc Team Riley - Hot Springs, AR
One who does everything ethiclly needed for the buyer, but doesn't blow so much smoke on details that the buyer becomes leary of a good home b/c of an inspection report.  I can find a 10 page list on ANY home....just give me the major concerns and note the minor flaws
Oct 12, 2007 10:10 AM
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker
Ditto for me...some inspectors scare the bejesus out of the buyers and kill the deal unnecessarily.  My favorite inspectors always qualify the defects found...this is major, this is a safety issue, this is normal, etc.  No need to make them think the house is falling apart unless it really is!
Oct 12, 2007 10:14 AM
Jeff Gollaher
Full Circle Home Inspections - Sacramento, CA
Excellent comments, I try very hard not to be a deal breaker. When explaining a problem I like to discuss the options for corrections/repairs to reassure the client that iit is not a major concern. Educating the client on the section/components in need of repair has been very helpful in this process.
Oct 12, 2007 10:25 AM
Anonymous
Anonymous

I love inspectors that walk through the home with the clients.  As an agent I am there too.  I think it is the inspectors job to discuss all issues and concerns with both the clients and agent.  I feel that as a home inspector that that is your area of expertise and as an agent I should let you be the one to tell it like it is to my clients and then I will help them make a decision because that's my area.  

I would never want to sell a home to my clients and have them call me later and tell me that they didn't get all the facts.

 

Thank you! 

Oct 12, 2007 10:39 AM
#4
Cris Burlew
Beach & Luxury Realty, Inc. - Saint Pete Beach, FL
Broker ~ St Pete Beach FL Real Estate

Be thorough, concise and explain what is major and may need further investigation by a licensed contractor and what is minor. Also, take pictures, especially of the major defects.

As I attend the inspection with the buyer (if the buyer is in town), I try to keep everyone out of the inspector's way, until the end. You need to go over the inspection results with the buyer, since they are YOUR client, NOT the agent. It is my job to then sit down with the buyer, go through the report and determine what items are the most important to have the seller correct. This is where it helps to have the major and minor items noted.

Do these things and I'm sure you will be successful.

Oct 12, 2007 02:28 PM
Jeff Gollaher
Full Circle Home Inspections - Sacramento, CA
excellent comments, thanks
Oct 12, 2007 02:43 PM
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker
Jeff, just checking back in...I LOVE that you asked this question!  It really is a team effort to get a deal to close and inspectors are an important part of that. 
Oct 12, 2007 03:22 PM
Jeff Gollaher
Full Circle Home Inspections - Sacramento, CA

Excellent input.

How relevant is cost when choosing an inspector?

I have tried to remain competitive yet trying to cover my time.

So far finding the right software for my inspection reports has been my biggest issue. I started with a carbon copy 26 pg booklet, then I bought a $300 program that was just not what I wanted. Now I have committed myself to a huge cost of $600 + for a much nicer program which helps my service look very professional.

Not to mention the website I also created & designed myself. Which I was just voted best website of the week on the NACHI site.

How does the webpage effect whether or not a potential customer will choose you or not?

I have tried to put all the info needed to make an educated decision, with much more then the standard inspection site.

If you get a chance check out my page and let me know what your opinions are on it.

This activerain site is great, thank you all for your input.

 

jg

Oct 13, 2007 08:03 AM
Jeff Gollaher
Full Circle Home Inspections - Sacramento, CA

The next question I have is how important is it to have online accessibility to forms & reports?

I recently added an online Inspection Authorization Contract so that I don't have to meet with the client before the inspection. Which with peoples crazy schedule should be a added benefit to my service.

I also have the option of allowing the client to access the inspection report online at their convenience.

I spend on the average inspection about 8 to 10 hours total. This includes the inspection, research of defects found, verify any recalls on appliances, then finally report creation. I do not rush myself, I try to focus all energy on that client at that time.

I feel that if a client chooses my service then I have an obligation to go above their expectations, which sets me apart from the rest of the field.

Oct 15, 2007 09:27 AM
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

Wait until the first time you do a house in less than two hours.

Several years ago, mine was a little 1100 sf on a slab with no garage.  When I llooked at the time, I spent another 30 minutes or so looking for what I missed because I couldn't believe I had covered everything.  But I had.  Still happens occassionally.

Your time will speed up as you gain experience.  Just keep doing what you think is best for you, i.e, do your best for your client.  It pays big dividends down the road.

 What software did you go with.  I finally settled on HomeGauge.com .  Wish I would have done so first but it took a few years of playing with others.

 

Dec 03, 2007 09:34 PM
Rick Harrington
Patch Independent Home Inspections, LLC - Columbus, OH
Specialist--Infrared Residential

First thing that seperates you is that you like what you are doing. That is a plus to making a good inspector.

Second, you are asking the right questions.

Third, ALWAYS do the right thing.

Other advice.

Don't estimate the repairs.... EVER.  Leave that to the contractor.

In my introduction conversations I mention that most houses are not perfect as they have been lived in and require maintenance to keep them running as intended.  I just describe material/type/condition of each item.

and then

  1. Describe the concern/issue/defect
  2. Inform why it is a concern/issue/defect
  3. Give a "call to action" statement to correct/evaluate further/etc.

And do it all by a standard of practice of whatever organization you belong to. 

When you put out a product that is consistent EVERYTIME then the word of mouth will get around and so with the referrals from clients.

Also be prepared to sell yourself and your knowledge at events and gatherings.  Create some slideshows that educate the audience in your area.  For example I have created a slide show on Thermal Imaging as it is new and the agents need to understand basically what it is.

Hope this helps.

 

Dec 09, 2007 07:58 AM
John Coker
Virginia Beach, VA
Virginia Beach Home Inspector

I love to relate things in my life as it tends to give them more meaning. When my wife was pregnant with our first child, we went in to get the first sonargram. Well the doctor told us the technician would do the initial sonargram and he would be in to review it and do more if needed. Well the technician had just started and you see something on the screen then he blurts oh, "Uh Oh, um excuse me I'll be right back". My god my wife and I were scared to death. What was wrong, was our child in danger and so on. After what seemed like an eternity the technician returned sat down and and proceeded with the sonargram. I'm still flipping out and ask what the "Uh Oh" was for. He said,"Oh, I forgot my pen". Needless to say he soon left the room again in fear of his life.

 

It is not only important what you report, but also how you report, how you behave and how you react.  

 

 

 

Jan 18, 2008 07:42 AM
Patrick Wiseman
PJC Home Inspections - Washingtonville, NY
If you stick to the NACHI Code of Ethics and Standards of Practice. You will do fine.
Jan 18, 2008 11:55 AM
Jeff Gollaher
Full Circle Home Inspections - Sacramento, CA

Thanks for the input.

Sticking to the NACHI SOP's is the goal.

Now only if NACHI, now InterNACHI will stop changing we will be fine.

Hope 2008 only gets better for all.

 

Jan 23, 2008 05:35 PM
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

Ya gotta get a sample report on your website that really reflects who you are, not who Inspection Express is.

That's so obviously a canned sample report with canned commentary from the software vendor that it really doesn't speak to who you are and how you report.

And, if you're NACHI, why is your sample report so full of ASHI.  Kinda doublespeaking there.

Take one of the reports you've written using your new software, change the names, addresses, dates, main picture etc and then put it up as your sample.  You'll be better off for it and the customers will get a much better feeling of you.

Good luck.  Patience and perserverance pay off.  Keep plugging along.

 

-

Jan 24, 2008 01:05 AM
Jeff Gollaher
Full Circle Home Inspections - Sacramento, CA

its just that a sample report from the software designer, great point but I dont think the ASHI or NACHI info on a sample report means much. its simply a way for potential clients to see what they will receive when using my services.

thanks for the input.

 

Feb 17, 2008 01:00 PM