How Hammered are You Getting By the Competition- Verbally Hammered I mean?

By
Real Estate Agent with RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate

How Hammered are You Getting By the Competition- Verbally Hammered I mean? 
It has become a relentless stream of agents hounding me for feedback on showings, updates and hammering me aboutHazard sign where their property rates on the 1 to 10 scale.  Fortunately, I have business right now.

See, I like to wait up to 3 days, unless it's a picture perfect home for the buyer ( location right and priced to sell property my buyer is ready to jump on), until I get back to the listing agent.  Also, I make it very clear to the other agent at their showing that it will take a few days to follow up with them. Read my lips!   Doesn't seem to matter because that showing night the calls just start flooding in to me. Being put in this position with the few buyers I have has just left me totally exhausted!  I had taken Barbara Todaro's advice to focus on Listings primarily but I can not turn down referrals from past customers for buyers right now.  So am I being punished!

The barrage of phone calls is incessant and non-stop...I have resorted to not answering my phone and letting every call go to voicemail because I can not focus on my real estate work at hand right now & I have had two very, very difficult and screwed up closings by two very different lenders (No choice in either of them either) that need to get to the closing table tomorrow.  Don't get upset with me either because I let you know that the house is just too much work for my client- it is what it is!

I understand how all the 'realtor pots' are slightly lacking
- honestly there is not enough stew meat to go around here.  And I understand that you, the agent, will make the seller do anything it takes to get a buyer to say ' I'll take that one' ...but slow down a bit.  The hard sell does not work well with me at ALL!  Your P.T. Barnum approach may overwhelm and put little Ms. Muffett under your spell but not me.  Give me some breathing room and I just may return to your listing with my buyer another day.  So tell me how hammered are you getting by the competition- verbally hammered that is?

!!!!!!!!!!!!!!!!!!

Ginny Lacey Gorman is a North Kingstown RI Realtor who works and knows the RI geographic area of homes for sale, schools happenings, important tidbits of information and businesses well here.   Waterfront, oceanfront, luxury and coastal RI homes for sale are her specialty, so call Ginny for your buying and selling needs in homes.  So feel free to search for  RI homes for sale.  When you are in need of an internet savvy RI Realtor® who SELLS RI houses in this real estate market, call Ginny today at 401.529.7849.

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This blog © and its contents is original to Ginny Lacey Gorman

the RI waterfront Realtor of Choice

 

Ginny L. Gorman, a purveyor of Fine RI Waterfront Real Estate   

Specializing in waterfront, ocean front, vacation, coastal and luxury homes for sale in North Kingstown, South Kingstown, Narragansett, Jamestown, Charlestown, East Greenwich, Exeter, West Greenwich RI and beyond ...  I sell dreams!  Because there is no place like home...the RI Real Estate Agent in the Sparkly Red Shoes.

 

Looking for a knowledgeable Rhode Island Real Estate Agent?  Let me GOOGLE one for you!

            

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Rainmaker
42,507
Judy Cicalese
William Raveis Real Estate - New Canaan, CT
Market Knowledge-Social Media Savvy 203-638-7812

I agree with so many here.  I would never hound anyone for feedback.  I agree with John - sometimes a conversation helps too--something you may not have thought of.   I always respond to feedback even if it's just "buyer still looking - hasn't made up mind."   I always inform sellers that I will ask for feedback but not all agents will give it.  They know this up front.  I would never give insulting feedback---Listing Agent should know those problems.  I keep going back to that lawsuit I read here on Activerain a few years back.   Be careful what and how you say it - You can search feedback lawsuit if you so desire.   It's a two way street as was said earlier in a comment.  Seller's and Listing agents jump through hoops to get that buyers agent and client into the home with 15 minutes notice.  The least they can do is respond to feedback.   If they don't respond - when I show one of their homes, they should not expect any response either.  

Jun 24, 2011 02:39 AM #64
Rainmaker
705,051
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Well, I don't really have this problem, but I think receiving Realtor feedback is very important. Not for the seller but you as a listing agent. Helps you make adjustsments and get the perception from other people. As a buyer-agent, I don't respond to auto-emails, but I do respond to 'all' telephone inquiries from listing agents.

Jun 24, 2011 03:16 AM #65
Rainmaker
218,862
Sally Dunbar
Lyon Real Estate, Fair Oaks CA (Sacramento Area) - Fair Oaks, CA
Fair Oaks Realtor - Fair Oaks Homes for Sale

I think it's a professional courtesy to respond for requests for feedback.  I appreciate it when a buyer's agent will give me feedback, and try to give it in return.

I once had a call for feedback, and I told her the issues I thought the house had.  Turns out it was the SELLER who called, and she was som impressed by my attention to detail, that she asked me to come over and listed her TWO houses with me.  Turns out she was simply looking for a new realtor, and was using the cards at her house as the ones to talk to.

That's made me think twoice aout blowing off the requests.

Jun 24, 2011 03:19 AM #66
Rainmaker
196,823
Ben Yost - 303-587-4297
First Time Home Buyer, Mortgage Rates, Pre-Approval - Denver, CO
FHA, VA, Conventional - Mortgage Loans in De

Wow, and to think 3 years ago people were complaining about how they couldn't get a hold of the listing agents or get them to return calls!

I would let them know on your message to email you and then automate the system.

Good post. 

Jun 24, 2011 03:30 AM #67
Anonymous
David Simmons

I feel that if a seller takes a couple of hours out of his or her day to tidy their home and then leave for another hour when it may or may not be convenient so that a buyer's agent can show, the least that buyer's agent can do is let them know whether the client did or did not like the home.

I give the buyer's agent a day or two to provide feedback, then I call to follow up.  Many times, I never receive a return phone call or email.  This is not professional. If someone has been inside my client's home, I feel I have a right to speak with them.  What if they forgot to replace the key in the keybox?  Am I supposed to tell the seller to change locks because I cannot reach to person who I gave access to their home?  It reflects porly on our profession to be unresponsive after a showing.

Jun 24, 2011 03:58 AM #68
Rainmaker
889,662
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT

Sellers have a hard time understanding why we can't get feedback on every showing.  I completely empathize with buyer agents who are overwhelmed with requests for feedback.  I do send an e-mail requesting feedback, but I leave it alone after that.  I don't automate the feedback requests because I know I personally delete those requests right away.  However, I will call agents I know and trust who have shown the home to get their opinion (not their buyer's opinion) of how the home is showing compared to other comparable properties.  I'd rather have in-depth feedback from a few agents than a one to ten scale ranking from 20 agents.

Jun 24, 2011 03:59 AM #69
Rainmaker
1,800,158
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

I do agree on many counts...however, if they hire the right realtor they know the pluses & minuses of their home ...feedback by email is the easiest way to respond...we all need to be more consistent here..thank you!

Jun 24, 2011 04:24 AM #70
Rainmaker
354,876
Lynda White
Bluegrass Homes & Farms Realty, Agent Know How - Louisville, KY
Admin. Mgr., Keller Williams Realty

I do the showing requests and feedback for our office. I will request feedback by email 1-2 days after the showing, then if I don't hear anything, I will wait 2 more days and email again. If they don't answer then, sometimes I'll call. Getting feedback is important.

We also put it into Top Producer, where our clients get their own personal website they can go to 24/7 to see the feedback plus all our activities. We don't, however, list the agent's name on what the client sees.

Jun 24, 2011 04:34 AM #71
Rainmaker
1,431,297
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I haven't been really hammered for over 20 years, maybe closer to 25 - oh but that is not what you mean.  I had a listing and I called the other agents ASAP because I had an offer in 48 hours (a good one) and wanted to find out if more were coming. 

Jun 24, 2011 05:22 AM #72
Rainmaker
420,238
Carol Fox
Allen Tate Company 704-905-3935 - Matthews, NC
Helping You Discover Charlotte's Best Small Towns

Ginny,

I suggest that you encourage your MLS to sign up for the Centralized Showing Service.  Our MLS provides this appointment and feedback service for every agent.  The MLS even takes the position that it is professional courtesy for the showing agent to respond to the feedback request. 

The result:  80% or more of the showing agents fill out the forms.  There's no need for telephone calls.  The feedback goes to the seller at the same time it comes to me.  I never have to talk to the seller about the feed back unless I want to.

I use a survey form for my feedback request asking agents to rate condition, problems and pricing.  I can aggregate the responses onto one form, which I send to my sellers twice a month.  It very clearly shows what percentage of agents thought the house was overpriced and needed improvements.

I love the feedback system we have in place here.

Jun 24, 2011 06:00 AM #73
Rainmaker
608,229
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

It makes you wonder, who is the feedback helping, right? Will the feedback call lead to anyone changing their postions? Doubt it.

If you're getting hammered by lots of work though, isn't that not the best time to get a featured post?  When it rains, it pours.

Jun 24, 2011 06:27 AM #74
Rainer
57,023
Lisa Hoffman
Intero Real Estate Services - Evergreen, CO

Well, with an automated feedback system, I always respond same day, and frankly, I think it's sort of rude not to respond ASAP.  The one exception for delay would likely be if my buyers were planning to write an offer on that particular house, but I know that when several showings are done, most houses are eliminated for one reason or the next right away -- why not just say it???

 

Jun 24, 2011 08:54 AM #75
Rainmaker
1,800,158
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Thank you for your diverse comments...it is interesting that noone realized that sometimes some buyers just can't make a decision like this one who it still thinking about all the properties shown to her...that's what she tells me & that's what i've passed along!

Jun 24, 2011 09:11 AM #76
Rainer
7,398
Carrie Wagner
Landmark Homes of TN, Inc. - Mount Juliet, TN

As a listing agent who works for a builder I feel it is my job to follow up and gather feedback on all showings.  However, my approach is friendly and not intrusive.  I simply text or email the buyer's agent within 24 hours a quick 'thanks for showing our home at 2 Elm St., seems like it would be great for so and so (if that's the case), I'd love to know your thoughts on the home, please let me know how I can help'.  

I realize that feedback is subjective and yes I already know the weaknesses of my particular property, but without hearing from agents and buyers in the field, it's hard to know exactly what I or my builder should do differently.  No property is perfect, but if I hear the same comment from 5 buyer's agents, we look into the factors of the property we can change.

I think it would be a waste of time NOT to gather feedback.  Agents just need to use the right approach.

Jun 24, 2011 09:32 AM #77
Rainer
7,398
Carrie Wagner
Landmark Homes of TN, Inc. - Mount Juliet, TN

As a follow up to my comment, let me also add that my 2 goals as a listing agent/Community Sales Manager are:

1.  Represent my builder.

2.  Help buyers solve problems.

 

If a buyer has looked at 50 homes over a period of one month or more, that's a problem.  Looking is an exhausting process for both the buyer's agent and buyer.  As a custom builder, we can change things about our market homes and definitley our presales to make the property work for a buyer.  So yes, I may call the agent or the buyer ( a day or two after my initial follow up) to inquire what we can do to make the property work for them.  Sometimes there are simple changes that can be made, and these are things that are easier for a builder to do than a traditional seller.

Jun 24, 2011 09:43 AM #78
Rainer
9,580
Thomas Haught
The Russell Realty Group - Saugus, MA

Thomas Haught 2Great post, I do believe in the feedback system in order for me to serve my seller better (things I can do to make the property more attractive, suggestions to make to my seller, etc...).

However, I do usually wait about 24hrs to get in touch with the buyer's agent.  I know there are a lot of good email programs out there, but let's face it not all agents answer their emails very promptly, so I still resort to the phone call most often.

Call me old fashioned I guess.

Jun 24, 2011 10:02 AM #79
Rainer
19,963
Robin McGinn
RE/MAX Impact - Illinois Homes for Sale, West Suburbs - Bloomingdale, IL

Agreed.  No need to call and bug the buyers agent.   If my buyer is interested, you will get an offer or an inquiry.   I'm happy to help with feedback, however with so many buyers and so many houses, I prefer the automated system.  Stopping to talk to every agent about why my client doesn't want to buy their home takes time I cant get back. 

Jun 24, 2011 03:14 PM #80
Rainmaker
1,800,158
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Thanks, i think that the consensus is to give the feedback even if it does not accompany an offer...it is common courtesy that is appreciated...

Jun 25, 2011 01:42 AM #81
Rainer
14,281
Cinda Erickson
Berkshire Hathaway HomeServices - McConnelsville, OH
CNE

agreed

Jun 25, 2011 04:54 AM #82
Rainmaker
193,859
Joy Carter & Jeff Booker Brother and Sister Team
Keller Williams Parkland/Coral Springs Realty-GreatFloridaHomes Team - Coral Springs, FL
Trust Your Family's Move To Our Expertise!

The systems in place here with Showing Desk and some of the others has the request for feedback in my INBOX the minute I return from showings if not sooner.

I answer, quickly adn BRIEFLY, because I have much else to do.

What Annoys the heck to me is once I answer, PLEASE LEAVE ME ALONE!  Sometimes those Feedback Requests come in for Days Afterward!  Joy

Jun 25, 2011 04:14 PM #83
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Rainmaker
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Ginny Gorman

Homes for Sale in North Kingstown RI and beyond
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