Customer Service - Your Expected Wait time is.....
Today as my business partner and I were working on a few company files he realized that the state tax revenue department must have conflicting tax information. We received a letter stating that it was URGENT that we call them immediately to review our 'non-existent' company file. What? How could that be? I was beginning to think I was in the middle of another short sale file and you know how much fun can be.
Our first thought was to go online, and see what's up. All appeared just fine to both of us. Taxes had been paid, as usual so what could possibly be the problem? This wasn't making any sense. But hey you don't want to mess with the tax people, now do we? No way!
Next step - give them the URGENT CALL they requested to 'fix' whatever issue existed. He picked up the phone, made the call and low and behold was told "Your Expected Wait Time is 144 minutes". We both looked at each other in a confused way and said - what? Did we hear that correctly? So we waited a bit longer and the message now said.............
"Your Expected Wait Time is 148 minutes"
So let me get this straight. We should wait on the phone for 2 Hours and 28 minutes?
I think not!!! Have you ever heard such a ridiculous wait time before? Talk about lousy customer service. If we responded to our clients in such a fashion they'd be shopping elsewhere and should be. Good grief! Of course this our government we're talking about here - but even so - its beyond crazy to me!
Have you ever heard such a ridiculous wait time before?
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