You have to admit you must have experienced a time you were out to dinner and a couple you worked with several years ago walks up to your table and says "Hi, we love our house...in another couple of years we are going to be calling you to help us move again..how are you?...blodee blodee blodee! And, wouldn't you know it you have forgotten their name!! Ekk....what do you do? What do you say??
Believe it or not memory is a skill...the ability to retrieve from our memory bank is learned. Getting older is not an excuse. We all say how forgetful we are getting and it isn't age. We are not concentrating on organizing that filing system in our brain!!
Tuesday's office sales meeting had an intriguing speaker, Jana Owen, and she spoke on "Discovering Your Memory Power and Start Reading Smart". Learn more about her and her company on www.deliverfreedom.com/freedom_team.html.
She was amazing and played a memory game which did leave us speechless! In our profession remembering names is crucial to making our clients feel special and establishing them as clients for life.
Remember according to Dale Carnegie's book "How To Win Friends and Influence People" two tips ring loud and clear:
1. What is everyone's favorite topic? Me!!
2. What is the sweetest sound? Our name!