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Consult and Advise -- Don't make decisions for your Clients!

By
Real Estate Agent with BlueCoast Realty Corporation

Consult and Advise -- Don't make decisions for your Clients!

I overheard two Agents talking awhile back, and I was disappointed to hear one of them say: "I just told the Listing Agent, 'I don't need to ask them, my Clients aren't going to do that; I won't let them.'"   Sadly, this isn't the first time I've heard an Agent say something like this. 

Seems someone has forgotten for whom they work.  We are facilitators, not theImage of little girl saying hello decision makers.  Our job is to consult and advise, not make decisions for our Clients.  We may be the expert, we may have the entire alphabet after our names, but it's not our call.  Unless you are the one buying or selling the home, you can't speak for your Clients.  Of course, you can relay their information along to other parties, but you'd best ensure you remember who's in charge. 

I'm all for being an advocate for our Clients.  Do your best to give them all the facts before they make decisions; do your best to protect their interests.  But to step in and decide, without consulting them, what they will or won't do is outside your purview.

Remember your job and your fiduciary responsibilities.  Didn't they hire you to help them find the home of their dreams?  Keep getting in the way and making decisions for them based upon your likes, wants and desires and once they've lost out because of your decisions, you can rest assured:  You won't have that problem any longer; they will have moved along to an Agent who puts them first.

Oh, yeah, and do you want to talk about all of the violations you could face by not submitting any and all offers and counters directly . . . nevermind, that probably isn't a concern.  After all, didn't you take that seminar about proving yourself and how much more you know -- you'll tell them; yep.

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When you're ready to buy or sell a home in Wilmington, Wrightsville Beach, Carolina Beach or Kure Beach NC, give me a call.  Lets work together to achieve your goals!

Tish Lloyd, REALTOR®

Broker

NC Real Estate Lic. 269076

Realty World Cape Fear

1119-A Military Cutoff Road

Wilmington NC 28405

910.547.1446


 
  

 
 
 
 
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Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Tish, thanks for putting this out there. There are so many agents who just tell people what their opinion is on what they should buy. Advise, but the ultimate decision is in the hand of the buyers.

Jun 24, 2011 02:02 PM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

The biggest offender I see doing this in my market are lawyers. Some of them have such a god complez it is mind boggling. It is as if they just assume the client can't make a decision for themselves. 

Jun 24, 2011 02:14 PM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

We see this all the time...agents who put us off and make decisions for their sellers/buyers..without even asking them.

Jun 24, 2011 02:35 PM
Christine Smith
Buyers Brokers Only LLC - www.BuyersBrokersOnly.com - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Well, I just had to comment after Phil's comment (#22), LOL!  My first words - whether as an agent or as an attorney - are I will need to discuss with my clients.  Sometimes I may add that I think I know what they will say - but that I will still discuss & make sure & be back in touch.

Jun 24, 2011 03:12 PM
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Tish ~ Some clients will ask your opinion but we don't give our opinion, we switch it around so they give us their opinion and let them make the decisions ~ Tricky but it works ~

Jun 24, 2011 03:28 PM
Jeremy Joslin
Coldwell Banker Residential Brokerage - South Windsor, CT
Professional Real Estate Marketing and Sales

I totally agree and am amazed how many agents do that.  Even if I think I know how my clients will react I still present it to them and am very often surprised by their reactions.  I try to educate them and let them make the decisions.

Jun 24, 2011 04:26 PM
Louise Thaxton NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289 Equal Housing Lender - Leesville, LA
Military Mtg Specialist - 866-960-9115 VA FHA USDA

Thanks for the contribution - great post - and very TRUE!  You have shared much wisdom here -

Jun 24, 2011 04:59 PM
Tara Lewis
The Horn Company Real Estate Group - Hondo, TX
Medina County TX Real Estate
My husband once asked me why I 'allowed' my clients to move forward with the purchase of a house that had foundation issues. I responded by telling him that I gave them all of their options, and my professional opinion, but I could NOT make that decision for them. Your post is exactly on point. Thanks!
Jun 24, 2011 05:00 PM
Joni Bailey
101 Main St. Realty - Huntsville, TX
Your Huntsville / Lake Livingston Area REALTOR®

Bravo, bravo! Excellent post. Seller's may not realize how many things are blown due to the agents. The agent who maintains calm and cool and does not take things personal will be the succdessful agent.

Jun 24, 2011 05:30 PM
Aida Pinto
Independent Real Estate Broker - Los Angeles, CA
Real Estate Broker (562) 884-6196

Hi Tish....I totally agree...we need to be there for them to answer questions and if we don't know the answer...."we" need to know where to get them the answers so that "they" can make the decisions!  I get asked what my opinion is but since I'm not the one who's going to live in it or make the payment...I try not to give them "my opinion"

Jun 24, 2011 05:34 PM
Peter Pfann @ eXp Realty Pfanntastic Properties in Victoria, Since 1986.
eXp Realty, Victoria BC www.pfanntastic.com - Victoria, BC
Talk To or Text Peter 250-213-9490

HI Tish,

SO RIght on the money, we do not go into the office for the very reason that we do not want to hear others make that type of nonsensical statements, as if it is all about them, and they somehow have control over their clients,

when asked it is okay to offer suggestions advise and opinions, but trying the drive the boat, or decisions is just a recipe for disaster (read Anna Banana, also featured)

Jun 24, 2011 06:14 PM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

I hate it when these type of agents get all proprietary about the clients like that because then they do it about the home too. Like it's their house/listing. As you said, be a facilitator only.

Jun 24, 2011 06:15 PM
Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

You know for some agents it difficult to get that they are not the owner.

Jun 24, 2011 06:26 PM
Ron T. Weems Jr.
Weems Property Group | KW North Sound - Bothell, WA
Managing the details one home at a time.

Tish,
  Your absolutely correct. We are here to advise them. We have no idea sometimes, what they really want or mean. Some clients have problems expressing themselves. You have to present the information and let them make their decision based on the information provided to them. Great post!

 

Jun 24, 2011 08:22 PM
Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566

Wow, what a beautiful photo for your blog background. It is what they want based on all the facts you present them that counts!

Jun 25, 2011 01:43 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Tish the Dish...

I am in support of your post...What I do Tish is get a real good understanding upfront and then more often than not, I do know what the sellers will or wont do. Client control is a big-gee for me. Let me clear...when i don't know something, it is time to consult....most appropriate professional post..thank you

Jun 25, 2011 02:43 AM
Jean Richer
Keller Williams Realty Inc. - Orléans, ON
Straight Talk on Real Estate

This is so true, it's not up to us to make the decisions. The clients have the last say. Our advice is sometimes not heard but at least we tell it like it is.

Jun 25, 2011 03:57 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

I love the emails I get asking: Will your seller do XYZ? My response is I do not make decisions for my seller so I have no idea what my seller will do. Although, this morning I received an email on an active short contingent escrow, asking if the seller would be agreeable to show. Rather than address that specific question directly, I told her we had a way-over-list-price all-cash offer plus 2 more over-list-price offers, the third which is also all cash. And I let her draw her own conclusion. Sadly, she may very well write back to ask: But will your seller let me show it? At which point, I'll just ask. Because how do I know?

Jun 25, 2011 04:57 AM
Vicki Sullivan
Ramsey Boyd Realty - Mc Minnville, TN

You've blogged about another basic and critical issue as a real estate professional.  I truly believe when realtors are not respected it is because they are making the decisions for their customers and clients rather than giving them enough information to make a good decision then backing away until they decide. 

Jun 25, 2011 06:42 AM
Suzanne McLaughlin
Sabinske & Associates, Inc. (Albertville, St. Michael) - Saint Michael, MN
Sabinske & Associates, Realtor

Never, never, never make decisions for your clients.  And, I hear agents doing it frequently.  I always ask, "Don't you want to consult your clients before you tell me what we are going to do about......". 

"No, they want this......".  Really?

Jun 26, 2011 08:30 AM