Visiting with repeat customers

By
Home Builder with The Flooring Girl
https://activerain.com/droplet/dnd

Carpet for Armonk NY 10504This week, I was lucky enough to have 2 repeat customers.  They were very pleased with our work, and I'm so glad they called us for their next project.

One of my customers in Armonk NY is so sweet.  Unfortunately, in January, they had a flood in their basement (water heater I think & thankfully covered by insurance).  The good news is that they weren't out of pocket and we used it as an opportunity for a new carpet...and importantly, one that was SOFTER vs. what they had before (same price, but better for the young kids who would sit on the floor of their playroom.

Doubly unfortunately, one week after we installed this carpet, they had a major flood in an adjoining room.  I didn't find out about this until last week...because apparently in this room, they had all sorts of other issues (including mold and other problems that took many months to solve).

It was so nice to be welcomed back with such open arms.  Not only was the customer thrilled to see me and so friendly, but her kids we thrilled...because they LOVED their carpet.  They were so cute and escorted me down to the new spot to recount the story.  One of the daughters was sweet and warned me that I should put my shoes back on before visiting the damaged spot.

This was a small job for me, but I was thrilled to help since they were so nice.  I then spent about an hour chatting w/ my customer as she is talking about starting her own business.  We talked about blogging and social media and just lots of stuff.  This was one of those days where it just made my day and reminded me about why I love my job.

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Topic:
Home Improvement
Location:
New York Westchester County Armonk Armonk Home Improvement
Groups:
Feather Nesters
House-Proud
Westchester County
Westchester Real Estate Network (WREN)
Tags:
ramblings from a westchester flooring store shop at home

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Rainmaker
1,728,054
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

Debbie- Thanks for sharing!  It sounds as though this was a very happy customer, with happy children, all traced back to you!  I'll bet you really enjoyed this customer visit.

Jun 25, 2011 11:46 AM #12
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Kathleen - Yes, it was a lot of fun.

Jun 25, 2011 11:51 AM #13
Rainmaker
1,911,419
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

It's good to get stroked after you do a good job!  And it doesn't hurt when the people apparently sincerely like you!

Jun 25, 2011 11:56 AM #14
Rainmaker
1,826,155
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Deb, connecting with appreciative clients is wonderful and she will be one of your best referrers of business.

Jun 25, 2011 12:17 PM #15
Rainer
372,643
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Debbie ~  I can honestly say this comes as no surprise to me whatsoever -- you always put your Clients first and your thoroughness and professionalism shine through loud and clear!  Congratulations!

Jun 25, 2011 12:33 PM #16
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Jay - Yes, very true.

Ginny - Yes, I think/hope she will.

Tish - Thx.  You are so sweet.

Jun 25, 2011 01:19 PM #17
Rainmaker
552,457
The Scott Loper Team Bux-Mont Premier Properties
Keller Williams Real Estate - Montgomeryville - Lansdale, PA

Hi Debbie,

Repeat customers are the best.  It really shows that they were happy the first time around and you have developed loyalty and trust.

Lisa

Jun 26, 2011 02:09 AM #18
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Lisa - Yes, repeat customers are the best.  it makes my job worth it!

Jun 26, 2011 02:36 AM #19
Rainer
241,676
Michele Miller ~ REALTOR®, LMC, HSE, CHS, SRES, CMRS
ERA Key Realty~Worcester County Realty Group - Worcester, MA
'Helping You Make the Best Move"

Debbie,

I LOVE REPEAT CUSTOMERS! That means they were happy with us the first time around.

CONGRATS!

Jun 26, 2011 03:33 AM #20
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Yes, me, too and for that very reason.  Thx.

Jun 26, 2011 04:30 AM #21
Rainmaker
836,472
Sheila Newton Team Anderson & Greenville SC
Berkshire Hathaway HomeServices - C. Dan Joyner - Anderson, SC
Selling the Upstate since 1989

repeat customers remind us how important it is to have great constomer skills!! congrats to you!! You obviously do a great job!

Jun 26, 2011 06:23 AM #22
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Sheila  - Thx so much.  I really appreciate that.

Jun 26, 2011 06:51 AM #23
Ambassador
1,655,300
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Debbie it is always such a good feeling when we are appreciated by our clients and get repeat business are referrals.   It pays to do a good job.

Jun 26, 2011 10:52 AM #24
Rainmaker
928,911
Debbie Walsh
Shahar Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Isn't it great when you love your job?  I love mine and there are tough days but I wouldn't change it for anything!  When are we getting together again Debs??

Jun 26, 2011 11:05 AM #25
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Jennifer - Yes, it is and yes it does.

Debra - Yes, it is so great.  Would love to get together again soon.  Been rather swamped here (which is good) and trying to crunch as much as I can by july 4th holiday weekend.  It's very possible that I may be slow the following week in which case we can meet...I have training for 3 days end of July, so not good that week and I may need to use teh week prior and after to catch up.

Let's talk soon.  I definitely want to meet again.  I've learned so much and have more to share w/ you.

Jun 26, 2011 12:41 PM #26
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Valeire - Thx.  That's a really sweet thing to say.

Jun 26, 2011 10:47 PM #28
Rainer
238,446
Anne M. Costello
Weidel Realtors - Yardley, PA

Deb: It's all about the relationship. Customers are looking for great service, but they also want that connection. It's the connection that takes it to the next level. Great post!

Jun 26, 2011 11:54 PM #29
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Yes, you are so right Anne, and I should prob. focus on that more.

Jun 27, 2011 12:25 AM #30
Rainmaker
928,911
Debbie Walsh
Shahar Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Sounds good to me!  I have been swamped also hence me being extremely MIA.  Give me a buzz when you have a minute. 

Jun 28, 2011 05:41 AM #31
Rainmaker
2,799,239
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Debra - That's what I figure.  I will try to call you next week..or feel free to call me.  This week is insanely busy.

Jun 28, 2011 12:59 PM #32
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Rainmaker
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Debbie Gartner

The Flooring Girl & Blog Stylist -Dynamo Marketers
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