What is Your Service Guarantee to Sellers?

Real Estate Agent with Mosman Neutral Bay Realty, Sydney Australia License #1398412

We all talk about doing the very best we can for our sellers but what if we put down in writing what we already know we do and actually make it a Service Guarantee to Sellers, if we did it would probably read something like this:

At all times, I am your agent, working for you, not the buyers and I will always act in your best interest

I will always provide you an honest appraisal of your likely selling price and provide you detailed research that supports that price

Without delay, I will advise you of all offers for your property in writing

Without exception, I will return your phone calls on the same day

I will provide you with a minimum of two weekly updates on the sale process by phone or email

You hired a professional, so I will give you my opinion on any offers received but I will not pressure you to take them

At all times, I will run a transparent sales process designed to maximise your sale price

I will always look at ways to minimise your costs where ever possible


We know we all do these things, but just look at how much more powerful they are when you write them down and stand behind them. It's vital to have a point of difference in the market today, so if you don't have a Service Guarantee, then it's time to put one into action so your sellers know the difference between you and the other agent.

Posted by

Geoff Grist

Mosman Neutral Bay Realty, Sydney Australia

Comments (3)

Vickie Slade
Colorado Landmark, Realtors - Boulder, CO
Service You Can Trust ~ Someone You Can Depend On

Geoff, great value proposition you have here.  Nice blog!

Jun 30, 2011 04:01 PM
Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hello Geoff,

Nice to see you back in the Rain. It's been a while. I know we all get busy and forget to keep in touch.

Nice service contract too.

Clint McKie

Jun 30, 2011 10:30 PM
Geoff Grist
Mosman Neutral Bay Realty, Sydney Australia - Sydney, AU
Author of Sold Above Market book

Hi Clint, yes please excuse me, I got busy selling homes, five in the last 7 weeks!

Jun 30, 2011 10:41 PM