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Is your Home Inspector the Bad Guy?

By
Home Inspector with Cox Property Services HI-2899

DevilThere are a lot of different feelings about home inspectors and inspections... many expressed right here on ActiveRain.  The bad news about Home Inspectors is that they are human - they're not all the devil!  We make mistakes, miss things we should catch, and catch things we probably shouldn't worry about.

There are some very good inspectors, and there are some very bad ones.  Many people feel that there are surefire ways to protect themselves from the bad ones... licensure, trade associations, years of experience, etc.  Unfortunately, price doesn't help either.  The "cheap" inspector may or may not be the best.  The most expensive inspector may not be the answer, either. 

Some people would like to see inspectors licensed.  Most in the industry agree that this isn't really the answer.  Quality of work in licensed states has not improved since licensing began.  it just makes it harder to enter and stay in the industry.  Some trade associations tout their members as being "better" than another association's members... that is not necessarily true.  There are 3 major national Home Inspection organizations - National Association of Certified Home Inspectors(NACHI), American Society of Home Inspectors (ASHI) and the National Associaiton of Home Inspectors (NAHI).  Each group has its own standards, ethics and practices.  Many inspectors belong to more than one, so you really can't say one group is "better" than another.

So, where does this leave the home buyer and agent?  Meet the inspector.  Does he/she present well on the first impression? 

  • Meet with inspectors until you find one you'd want to inspect your house.
  • Check their education and background.  Did he/she attend an inspection school?
  • Are they nationally certified - belong to a national association?  These associations do require a certain level of continuing education.  NACHI requires passage of their exam each year to maintain membership.
  • Do they carry insurance?  Both E&O insurance and professional liability?  These policies cost $2-3K a year - an inspector must be serious about their work to fork out that kind of money.  It's not a hobby.
  • Ask to see a sample of their inspection agreement.  Look to see if it has a "hold-harmless clause".  This is something I put in at my attorney's advice.  It essentially holds harmless the real estate professionals involved if I mess up - they're not liable for my mistakes, just because they referred me.
  • Ask to see a sample of their report.  Ask if they are willing to change anything if needed.  That should not be a problem if it's a simple wording or format change, such as putting more of the info on the summary page, etc.  As long as you're not asking to change the findings or content.
  • And, of course, ask about their experience - how long, how many, etc. and what kind of properties - new construction vs. residential vs. commercial...

Overall, the role of the home inspector is not, and should not be, to keep looking until they find something...or to try to "kill the deal".  We are part of the housing team.  We try to learn everything we can about the property and use that education to teach the home owner about their property - the good and bad.  All in a couple of hours.

 

Show All Comments Sort:
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Well, I have a love / hate relationship with many inspectors in this area.  Of course the one I use regularly is one that I LOVE.  However, IMO, if a house is in such poor condition that the contract is going to fall apart because of a home inspection report, that house probably shouldn't have been sold in the first place. 

We don't need a "hold harmless" in Maryland, our contract protects the agent and broker. 

As for licensing??  If the Real Estate Commission doesn't protect the public against bad home inspectors any better then they do for bad real estate licensees, what's the point??

My home inspector is slow, thorough, expensive and I can read his hand printed report. 

Dec 02, 2006 10:44 AM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

"Andrew"...Didn't you send me a contact message explaining the Five Point. If not I aplogize for posting that comment here. Let me know if you would like that deleted. TLW...ROAR!

Dec 02, 2006 10:52 AM
Monika McGillicuddy
Prudential Verani Realty - Atkinson, NH
NH Real Estate Broker
In NH...sadly  as I stated here Little Johnny can get fired for smoking pot today at the corner grocery store and be your home inspector  next week. So...sometimes  they can be the BAD guy.
Dec 02, 2006 01:46 PM
Carl Guild
Carl Guild & Associates - East Hampton, CT
Central Connecticut Real Estate
The home inspector I refer is the best!  Tons of experience and a way of talking with my clients which make them and me feel comfortable. There is no doubt that the home inspector is a very vital part of the home buying team!
Dec 02, 2006 02:05 PM
Kaushik Sirkar
Call Realty, Inc. - Chandler, AZ
The inspector is like superman - you guys have x-ray vision which allows us all to see below the surface.  In half the cases, i'm very happy with the findings of the inspector.  In the other half, maybe not so happy.  But I definitely don't consider 'you' the bad guy in those 50% of the cases!
Dec 02, 2006 02:10 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude
I have always felt that a good, and honest, inspection was critical for my buyer clients. If there are problems they need to know about them. And getting educated about the property and what they are buying is so important, especially for new home owners. Thanks for the great information.
Dec 02, 2006 03:51 PM
Andrew Cox
Cox Property Services - Kissimmee, FL

I love that so many have responded that they have a "favorite" inspector...

Monika - I know - pretty much anyone can call themselves a home inspector. But, what can you do?  If you're the listing agent, you have really no say in who the buyer chooses.  Maybe if you convince your seller to have a pre-listing inspection done, by an inspector you trust, you can forego some of the stress.  Unfortunately, you cannot legislate morals and ethics.  Licensure will not rid you of those who slide through doing sloppy work.

TLW - Yes I did, and I'll take any comments you give me... I am just glad to have the opportunity for the discussion.  I'm pretty new here at AR and have gained a tremendous insight into the real estate bsiness by listening to you and others here.  Thanks.

Dec 02, 2006 04:05 PM
Leo Namiot - LeoLends.com
Canopy Mortgage - Leo Namiot - Saint Augustine, FL
More than just great rates
I guess it depends on what side you are on... The sellers see him as a devil. Everyone should get an inspection and picking a good company/person is key.
Dec 02, 2006 10:44 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

How about a "pre-listing" home inspection report?  I used this tool when I sold a home in Arizona as a proactive measure.

The buyer accepted the pre-listing report and waived a professional inspection.  Now, buyer's agents would be nuts to accept anything less than their own report but...

My listing agent's fiduciary responsibility was to me; not educationg a new buyer's agent 

Dec 03, 2006 12:05 AM
Monika McGillicuddy
Berkshire Hathaway HomeServices Verani Realty - Hampstead, NH
Southern NH & the Seacoast Area

I've done the pre-listing inspections in the past but only as a heads up on what may come-up on a inspection. We also would never recommend that a buyer rely on a seller pre-listing inspection or if I was a Buyers Agent I wouldn't recommend my client take it as well.  I don't have much faith in home inspections mainly because of this true story.

I had a listing that for various reasons had 3 home inspections done by 3 different set of buyers in a 30 day period.  Two of these inspections...#1 and # 3 were done by the same inspection company albeit by different inspectors.

Again all 3 in a 30 day period.  If the address would have been left out of the inspection reports and as the listing agent I saw all 3 of them.... you would never have known they were talking about the same house!

Dec 03, 2006 12:32 AM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL
"Andrew"...There is a home inspection debate going on. Please post the five point. :) If you do I WIN. lol...TLW...ROAR!
Dec 03, 2006 01:49 AM
Chris Tesch
RE/MAX Bryan-College Station - College Station, TX
College Station, Texas Real Estate
I'm glad you wrote this post.  I'm going to ask about the "hold harmless" clause and quite a few other things.  The inspector I had been using was a great guy, but not as detailed as I'd like.  I just talked to one of my clients and he apparently never moved the plant in the fireplace, because the bricks were all cracked behind it.  I'm NOT a happy camper.
Dec 03, 2006 02:31 AM
Andrew Cox
Cox Property Services - Kissimmee, FL

Monika - I can understand the bad taste left.  However, do 2 realtors price a property the same, or market the same way, or do 2 market analyses come up with the exact same info?

If an inspector misses a major defect, there is no excuse. He should admit it, make amends, and move on. 2 or 3 inspections will never match because of the difference in experience, perspective, and the changes in a home from 1 day to the next. Again, there is no excuse for incompetence, but the inspection report is an objective, visual snapshot of the home's condition at that moment .  Do this... pick 1 of your listings.  Take a photo of the home at say... 8AM on any day.  Take another photo of the same home 15 days later at 12 Noon.  Then another photo at 5PM 15 days later.  I'll bet these 3 photos, all within 30 days will look different, even if from the same vantage point.  This is pretty simplistic, but I think it would illustrate the reasons for 3 different inspections.  Either that, or I could just be full of it!

 

Dec 03, 2006 11:02 AM
Andrew Cox
Cox Property Services - Kissimmee, FL

TLW - you asked about the 5-point inspection.  these and a 4-point inspection are becoming more prevalent in the hurricane prone areas where insurances have taken a beating.

The 4-point inspection is:

  1. Roof
  2. Electrical
  3. Plumbing
  4. HVAC

and the 5th to make up the 5-point inspection is 5. Foundation.

We will probably see these done as a mandatory part of obtaining homeowners insurance in Florida before long - at least in the coastal areas, or on older homes. I'm trying to find any official reference which spells out the standards for these inspections.

Dec 03, 2006 11:06 AM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

THANK YOU THANK YOU THANK YOU THANK YOU...

I knew it. No matter matter which way ya' flip it the electrical comes into play. Thank you. Now I get to send someone here and go "Hah, I told ya'"...Andrew I owe you one. I will put you on my hit list the next time I get one of my personal homes re-fied. TLW...ROAR!

Dec 03, 2006 11:41 AM
Andrew Cox
Cox Property Services - Kissimmee, FL

Chris - all standards state that inspectors should not move anything to inspect behind, but a plant?  I think that's a little too cautious...

Here is the example of a hold-harmless clause for the inspection agreement I based mine on, courtesy of NACHI.

"HOLD HARMLESS AGREEMENT: CLIENT agrees to hold any and all real estate agents involved in the purchase of the property to be inspected harmless and keep them exonerated from all loss, damage, liability or expense occasioned or claimed by reasons of acts or neglects of the INSPECTOR or his employees or visitors or of independent contractors engaged or paid by INSPECTOR for the purpose of inspecting the subject home."

Dec 03, 2006 11:47 AM
Monika McGillicuddy
Prudential Verani Realty - Atkinson, NH
NH Real Estate Broker

Andrew...don't get me wrong. I always urge my buyers to have a home inpsection.  But that said I do think your counter point was over simplifying what was some major screw ups...I mean you can take a picture of a Colonial style house...3 times in one month and still have a Colonial style house IF no changes were made by the home owner...right?

JMHO

Monika :)

Dec 03, 2006 12:22 PM
Monika McGillicuddy
Prudential Verani Realty - Atkinson, NH
NH Real Estate Broker
Or maybe I just had 3 bad ones all for the same house...luck of the draw so to speak.
Dec 03, 2006 12:23 PM
Andrew Cox
Cox Property Services - Kissimmee, FL

Monika - I'd like to think all inspectors are ethical, objective, and good.  Then I wake and realize that's not true, just like any other profession.  From the sound of it, you've run through your bad experiences and you'll have only good from now on!  I really do appreciate your comments and I will keep them in mind during my inspections...

Dec 03, 2006 02:37 PM
Monika McGillicuddy
Prudential Verani Realty - Atkinson, NH
NH Real Estate Broker

Andrew..I'd like to think all REALTORS are ethical....Sadley I know thats not true. All we can do is... do our best everyday...treat everyone as you would want to be treated. I bet you're an awesome inspector...I know you'll certainly  treat every inpsection as if it was your own home and if you were in my market place I'd use you!  

Monika

Dec 03, 2006 02:52 PM