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A Rant from a lowly vendor; no, you may not pick my brain...

By
Services for Real Estate Pros with ha media group

On a personal level, I enjoy helping people.  I always have.  The harder the case the better.  I seek out broken things to fix – makes me feel good.  Professionally, I own a full service marketing company.  I get to help people succeed in business, whatever business they are in.  As such, we find our days spent in building custom self-managed websites for our clients, so that they can be in control of their destiny in the ever changing world of the Internet; we design brands; we build integrated systems that business owners or their staff can maintain long into the future.  Knowing that we can do that successfully is pretty gratifying.  There is probably not a problem out there, technical or otherwise, that we couldn't come up with a nifty solution to right now, but it has been a long way in getting there.

We’ve acquired the knowledge and abilities that we have over almost two decades of coding and recoding, designing and redesigning, perpetually tweaking and re-tweaking, downloading every bit of software we could get our hands on, always beta testing, always learning.  We still do all of those things, full time, 24/7.  We shut down our offices for the night and go to bed thinking about our clients’ various projects.  In a nutshell – we do what we do for a living and we take it very, very seriously.

So when I was invited to join a tech support for real estate group on FaceBook, I thought, in earnest, that it would be a great outlet for me.  A place where I could maybe accidentally help a few folks out with their various tech issues and make some new friends.  Beyond that – there were no expectations of business, credibility building or anything remotely resembling a shark tank.  And so I jumped in and advised, and shared, and we have even fixed a few things for a few folks in there, free of charge, over the course of the last few months.  I didn’t point to our work.  I didn’t recommend that anyone ought to hire us to do anything for them – it wouldn’t occur to me...

But today, a tone of one particular conversation led me to believe that no matter how freely some of us share, we will always be looked at as sharks out to get to your wallet.  That my opinion on anything that I do for a living, day in and day out, is somehow worth less to you because you think I always have an ulterior motive.  You, the DIY real estate agent, feel justified in looking down on what I say, and on what I do because in your mind - I am a lowly vendor.  Whatever contributions I’ve made to the group, such as they were, I made because I wanted to help.  But I don’t owe you that.  None of us, vendors, whose brain you feel you have a right to, owe you that.  It was a gift, and not us coming after your wallet. So by all means.  Design, tinker, invent and do whatever it is you believe us people charge too much for daily, but don’t ask to pick my brain.  This shark is going to the beach and will remain there until such time as real estate professionals deign to not be so disparaging to people who do something other than sell real estate for a living.

I don’t ask you to justify your commissions to me or to stage my house for sale and put it on the market without a listing agreement.  Don’t ask me to hand over what I worked my ass off for the better part of my adult life to acquire as if it’s owed to you.  Last I checked, there is always Google.  So Google it.

This post orginally appeared on my blog @hamediablog

 

Vickie Nagy
Coldwell Banker Residential Real Estate - Palm Springs, CA
Vickie Jean the Palm Springs Condo Queen

Inna, I understand your perspective and appreciate your speaking out to us as a group. I am one of those tinkerers that is on the cusp on moving on to a paid relationship. It's time to take it to the next level and I recognize that there is value in paying the consultant who knows far more than I do. I think that potential clients just have to 'get there', wrap their mind around the fact that while your job/company/position is not an automatic line-item on the agent's budget, it's worthy to pay for information that will build their business.

Jul 10, 2011 06:29 AM
Lisa Wetzel
RE/MAX Realty Affiliates - Carson City, NV
CDPE, SFR carsonvalleyland.com

Inna - You are justified in your feelings.  I have had similar things happen.  Someone calls for advice ant then says they have another agent who they don't rust and want to see how I feel about their advice ... YUCK!  that really sucks!

There are always going to be those stupid individuasl who really don't understand.  There are a few who understand and are calculating!   Goes with the territory! 

Jusdt keep doing the right thing and the right thing will happen!

Happy Sunday!

Jul 10, 2011 06:30 AM
Maria Morton
Platinum Realty - Kansas City, MO
Kansas City Real Estate 816-560-3758

Wow, Inna, who had the audacity to treat you so poorly? You are one of the nicest, most intelligent people on AR. Shake it off like water on a duck's back!

Jul 10, 2011 07:08 AM
Paul Lesieur
203kloanmn - North Oaks, MN

Ha, I recently had an agent try to get me to do a free inspection, saying "My client isn't sure and doesn't want to spend any money until she's sure".

Well DAH!! Ha, ha, ha, and then you could get someone else to do a free inspection and so on until you fire her or she fires you.

 

Jul 10, 2011 07:18 AM
Maya Swamy
Funds Available - Long Beach, CA
Ph.D. Long Beach, CA - fundsavailable.com

Inna, I am really sorry you had this experience. Your comments are (and I hope you don't stop) among the most valuable in the Tech Support for Real Estate Agents group. If you feel the need to leave I would like to thank you for what you have shared so far.

Jul 10, 2011 10:13 AM
Justin Dibbs
Fairway Independent Mortgage - Ashburn, VA
Mortgage Advisor

Yep, that's just how "it" flows in the real estate biz a lot of the time unfortunately.  I don't agree with it, but it is what it is.

Buyer/Seller--->Realtor----->Lender------->Title Agent and other vendors.

Jul 10, 2011 10:53 AM
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

This happens in real estate a lot - so I feel your pain. 

Jul 10, 2011 03:55 PM
Loreena and Michael Yeo
3:16 team REALTY ~ Locally-owned Prosper TX Real Estate Co. - Prosper, TX
Real Estate Agents

Our society is just such. Skepticism. I choose to stand higher. Those who see value will see it through.

Jul 11, 2011 06:57 AM
Irina Netchaev
Pasadena Views Real Estate Team, Inc. - Pasadena, CA
Pasadena CA Real Estate

Oh... that's just sad that people feel that it's okay to make others feel bad.  What goes around, comes around. 

Jul 19, 2011 06:28 PM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

It happens in our office almost every day. There are some people who are considered "technical", there are others who are considered experts in pricing, and of course if you've been doing this for a while you become knowledgeable in an area or property type. 

The "can I pick your brain" question can be as simple as "how do I insert a picture into Publisher" which can be solved in 2 minutes. But the "what's happening with prices on horse properties, I'm doing a market"...that's information that took me years to get to and why would I give that away If the person truly needs help, ask the more knowledgeable agent to co-list.

Aug 11, 2011 06:49 AM