This will be the 6th house I've purchased with a mortgage. I worked with Bill McDonald and it was by far the best experience I've had. Everything was handled expediently, accurately, and with a personal touch. He also went outside of his way when I asked for help with homeowner's insurance and recommended someone equally as competent. I cannot say enough about Bill and the positive experience I had. He has earned my loyalty and I look forward to doing business in the future.
I received your package. It was a nice suprise. I love the card. It was very thoughtful. And by the way brownies are my favorite.
It was a pleasure doing business with you and MaryAnn. You made it an enjoyable expierence.My grandchildren spent the last 2 days flying kites in the field. We have already had 3 home cooked meals. My children are amazed at how much it feels like home and not like we are strangers.
Again thank you for helping give me a home. May God bless you in all of your ventures.
Hard to overstate how wonderful it was to work with Bill and his group. From the first contact Bill was very helpful in terms of his insights into the process. I was constantly kept in the loop with regard to where things stood. What I was most impressed with was Bill and his team's willingness to go "above and beyond" when things popped up. We had an issue regarding the start date of my new job which pushed the closing back. Bill took the initiative to contact my employer to ensure he knew the policies and also contacted my builder to explain to him exactly what the situation was. My builder even commented on how great it had been to work with Bill, even though they had never met. For what it's worth I am a professor at a large state university who teaches Services Marketing and will be using this experience in my classes as an example of an excellent customer service experience.-Tom Baker
Bill did an excellent job with my loan. He worked very hard to get everything closed on time. He did everything he agreed to and closed our loan on time. He often worked nights and weekends to be able to accomplish this.-David Halstead
Bill and his team are amazing! They were a pleasure to work with and very competent. Our expectations have certainly been exceeded. Looking forward to working with them in the future.-J Gustavson
Bill and his staff were professional at every step of the mortgage process. The level of ease was commendable. I will be using Bill for all future mortgage needs. -Ian Aymami
Bill is the most knowledgeable person I know when it comes to home mortgage. He assisted me on more than one occasion while purchasing my homes. Thanks to Bill I now have two homes and I would never have been able to do this without his experience and assistance. I highly recommend him to anyone who needs help from a lender with the purchase of a residence. Janice B
Truly an amazing mortgage lender! Bill was helpful, courteous and was easy to work with. My husband owns his own business and I am a 100% commission salary and we thought we would never be able to get a home loan. Bill was able to get it done and help us get our first home. His whole team works in a timely fashion and were able to help and answer any questions we had. We would return to Bill anytime- Molly Cunningham
"Bill McDonald has assisted several of my clients with obtaining loans for residential home purchases. Has always been a pleasure to work with and is extremely proficient with quick follow up on all aspects of lending process. Definitely will continue to use and refer to others!!" Ed Journee CJ Brown Real Estate
As a real estate professional, I enjoyed working with Bill because he gets out of the box! If you have a banker working a loan for you, you have to keep bankers hours. That isn't always possible. Your clients work from 9:00 to 5:00 or work swing shift and sleep during the day. They need someone to call when they are available, and that is often not while they work. Bill is polite and keeps his word! That means a lot in 2011. LET HIM WORK YOUR LOAN AND YOU WILL GET TO CLOSING! Susan Carr Cox/Realty 1
I would recommend BillMcDonald to anyone looking for help in purchasing a new home or refinancing an existing home. He was very helpful to my husband and I, he was willing to do whatever it took to get us into our new home. I have known bill for well over five years now and would say if you have any questions call him! His has more drive and heart than any other person I know, he truly loves what he does. Give him a try I promise you will not be disappointed. A. Chambless
Have done business with Bill for 10+ years. With BillMcDonald you get experience, professionalism, honesty, and integrity. Highly recommend Bill for anyone needing a home loan....purchase or refinance. J. Murphy
“I would love to recommend Bill McDonald not only as a great mortgage professional, but as a caring person, who has his client's best interest in mind! Bill and I have worked together (at different companies) where we masterminded unique ways to always improve our customer's experiences! Regards, Karen Deis, President, LoanOfficerTraining.com”
“Bill McDonald is professional, trustworthy, consistent, reliable and works very well with his clients. I used Bill as my mortgage broker on my home refinance. He kept me well informed and made the process very simple. I would recommend Bill to anyone.” T. Tucker
“Bill is very knowledgeable and works well with both his customer and the thrird party servcies he proivides. I look to him for advice as well as great results, J. Barrios
Because I am in the rental and rehab business, I have bought many homes over the years and have worked with many brokers. Let me say that Bill McDonald has been one of the best I have worked with because he is well organized and stays on top of things. He is patient and clear when he answers questions and makes a complicated process easy for the buyer to go through. He understands the pressures of buying a home and does all he can to support and assist the buyer. One could not find a better broker to work with. Mattie P
When my husband and I decided to purchase a new home, as we’ve rented for too long. I began an internet search for homes available our area. The next day, I was contacted by Mrs. *** She had a very pleasant and professional phone voice and I liked her already. I informed her of what kind of home I was looking for, gave her my cell phone number and she informed me that we’d be in touch. Less than 24 hours later, *** telephoned me and provided a list of homes that I may be interested in. She peaked my interest in several homes and wee scheduled an appointment to view them. Upon meeting *** and her sister, ***, they treated me like they’d known me forever. They were the nicest people I’d ever met. They never treated me as a “buyer,” but as a “friend.” After showing me the home of my dreams, they handed me a business card to telephone Mr. Bill McDonald . I thanked her and immediately headed home to call Bill. From that moment on, Bill bent over backwards to do everything in his power for us to buy this home. (With my permission he came to my place of employment (on different occasions) after their scheduled working hours for me to sign documents.) All three went above and beyond the call of duty. Bill worked long, long hours on my file, and for that, I adore him. I that I highly recommend Diane and Barbara as Agents, and Bill as the mortgage “paperwork” guy.” All three are wonderful, incredible and very professional human beings. I could not have asked for anyone better. These three hard-working people helped us move into the home of our dreams, and all three did so AS FAST, EFFICIENT AND AS PROFESSIONAL AS ONE COULD ASK FOR! I now consider them my friends for life. T Story
I was disappointed yesterday when you were unable to make the closing. I had hoped to thank you in person for all the help you provided me and the very professional manner in which you conducted yourself during this process of obtaining my new mortgage. I was very impressed by your punctuality, knowledge of the business and willingness to exceed customer satisfaction. I will highly recommend you to any and every one whom I come in contact with that is in need of a mortgage loan. Thank you for making this experience a very positive and rewarding one. Many thanks to your staff also. Continued success and prosperity in the coming months and years. Sincerely, Suzanne A and John B
I want to thank you for helping me refinance my home. I thought it may be a challenge refinancing from across state lines, but you made it stress free and simple. With the technology (ie smart phones, texting) i felt as though we were never disconnected. i would recommend this option to anyone. You were hard at work on your end while I went about my everyday business.
Again, thank you so much for all your help, support and personal input in all you did.
Dear Bill, I wanted to take the time to personally thank you for all of your help during this loan process. You really made the process pain free & alleviated the stress of purchasing a new home. I was worried at first about your being so far away, but after the first week it didn't even cross my mind. You returned every single phone call & email within a timely manner. You were always courteous and professional as well. I had much more communication than I've ever had dealing with a local office .
Thanks again for your help & we love our new home.