As Realtors, we sometimes forget just how unknowledgeable first-time homebuyers are in the entire process. I recently helped a young couple in their early 20's purchase their first home. We have to treat these clients like they know nothing and explain, explain, explain. The lack of knowledge has nothing to do with their intellect but it has to do with lack of experience in the field of purchasing a home. It is our job as Realtors to take up the slack and hold their hand through the process.
They came to me because they said I was the only agent that took the time to explain things to them and not make them feel stupid when they asked questions. We have all seen it. A prospective customer asks an agent a question and you hear them laugh before answering the question or you see them roll their eyes behind the customer's back. Take the time to help a first-time homebuyer and you will not only gain a client for life but you will gain a friend.
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