Did you perform my home inspection?

Home Inspector with BC Warner Inspections

Was the question asked by a recent caller to my business line.


question of the daySomehow "I don't know... did I???" seemed quite unprofessional to ask in return, but I blurted it out anyway.

I recovered from the slip by asking how I may help this lost individual to which he replied: "I had a home inspection performed five years ago and I'm trying to locate the inspector..."

Now I am puzzled!   "And you don't remember who performed it?"

"No..." was the reply.  "I think my loan originator ordered it..."

Hmmm... I think to myself.  This is going to be interesting!

"Do you have a copy of the report and did you read it?" I asked.

The reply was what I expected... "No...and no..."  The caller went on to say "there were too many papers at the time and it was all confusing when we bought the home."


"So why are you trying to find the inspector now?" I asked politely.

The caller told me the brief sad story that they had experienced storm damage to their roof and the insurance company was refusing to pay for repairs based on improper installation of the roof.

I didn't need to ask the next question, but the caller went on to explain that he was hoping the inspector identified the poor installation so he had some sort of proof for the insurance company... or make the inspector pay if he missed it... five years ago. 

"A fruitless endeavor..." I thought to myself.

I took his information and searched my records for such a report.  Of course I never found it as my company didn't perform the inspection for this lost soul.  The bulk of my business today is based upon past client referrals from five years ago and more.  They certainly remember who I am and the product they received.

He graciously thanked me for my time and explained that I was the first on the list of home inspectors he found on the web.  I wished the caller well and bid him good luck.  Too bad he hadn't exerted this much energy when he purchased the home. One of the largerst in his lifetime I'm sure.

Do you remember your home inspector?

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Comments (4)

Gwen Banta
Sotheby's International Realty - Los Angeles, CA

Good post, Bill. I am always shocked by how many buyers say, "Do I have to be at the inspection? Can't you go...I'm too busy." Those are the ones who are never too busy to sue!

Jul 19, 2011 07:40 AM
Bill Warner
BC Warner Inspections - Dayton, OH
Infrared Thermal Inspector

The unfortunate truth Gwen.  Thank you.

Jul 19, 2011 07:47 AM
Jim Mushinsky
Centsable Inspection - Framingham, MA

Good advertising appears to attract attempts for frivilous claims.  Unfortunately, the advice in Massachusetts from the MA Law Forum is get a home inspection since home inspectors have insurance.


Jul 20, 2011 05:04 PM
Bill Warner
BC Warner Inspections - Dayton, OH
Infrared Thermal Inspector

Jim- Heaven forbid they perform an inspecgtion to help clients make an educated purchase decision and take responsibility/ownership for their actions (or lack thereof).

Jul 21, 2011 06:14 AM