Is answering a direct question really that hard? I have a pet peeve when someone cannot answer a direct question asked of them.
Example: Me: "Hi Sue, what time did you get back into the office this afternoon?"
Sue: "I was out for lunch"
Me: "I know you were out for lunch...I wanted to know what time you got back"
Sue: "I went over to that new diner over on Main Street"
Me: "Sue, what I'm asking is WHEN DID YOU RETURN TO THE OFFICE?"
Sue: "oh, 2:30"
Really, was that so dang difficult!?
I just went through a frustrating email conversation with one of our account reps. I needed some additional clarification on some information she provided to me yesterday. Here's the chain of communication.
What's required in terms of foundation, tie downs etc. Any restrictions if there is a detached shop on the property? Do you have acreage restrictions? Those are the things I need to pin down to provide to him.
VA does not have any foundation specifics but there has to be tie downs. The detached shop will be fine as long as it a normal size and is not super large. VA will not give us any land value on the appraisal so the amount of acreage should not be a factor as long as the comps have similar site sizes.
Thanks for the info! I passed it on to the Realtor needing the information. He's asked "Define, super large". Can you clarify.
Anything over 5 acres will raise red flags about potential land-to-value ratios.
I'm confused. You said VA would not give land value on the appraisal, therefore acreage not an issue as long as we had similar site comps. You said a shop is ok, as long as it wasn't "super large". The realtor is asking for definition of "super large" on the shop.
Can you please clarify so I can get him accurate information.
That is correct but common sense would come into play when you have a MFH sitting on acreage larger than 5 acres.
ok, but what about your comment "super large" as it pertains to the shop. Please define what you mean by "super large". That is his question.
The shop needs to be average size so that we don’t consider that this property is income producing. Some guys have a normal size shop just to work on cars. If the shop is larger than normal it will be reviewed carefully by the underwriter.
SHEESH! Was that so difficult?! Listening and communication skills in this business is VERY important. How can we know we are best serving our clients if we don't LISTEN to their needs?