Picture this.....you're a 1st time homebuyer about to walk into a room to sign papers and commit yourself to a huge mortgage. You're nervous, you're excited, probably a little intimidated.
The settlement agent, the REALTORs and the loan officer all know one another. You're getting a little more anxious. The only person you know is the REALTOR. This is it....now or never...time to take the plunge.
Blink a couple of times....you're back in your normal role. What is your job? My job is to be there to handhold my buyers....to reassure them that everything is ok. My job is not to spend the hour making idle chitchat with the other professionals in the room. It's not to answer my phone during the closing. Has that happened to you? Or are you guilty of that??
Nothing is more aggravating than forgetting who the transaction is about. I choose the location of the closing to accomodate my clients. I leave my phone in the car so I won't be distracted during their time. I limit the chatter to the very beginning.
In short, it's about the client, stupid!