Mortgage brokers came in 9th in businesses that consumers most complain about

By
Mortgage and Lending with Kinecta Federal Credit Union

     I just read an article on Aol about the businesses that consumers most complain about.  Mortgage brokers came in 9th.  It said that 10,000 people complained to the BBB.  The most common complaint - not honoring the

promised rate or terms.

     I can only make one comment about this.  As a credit union employee, I am not allowed to charge an overage, so everyone gets the same best rate.  Here at Kinecta Federal Credit Union, service is our mantra.  We honor our rate quotes.

     If you refer me a client; I promise to give them the best possible service and the lowest rates and fees.  As a not for profit organization our profits go back to our members in the form of lower rates and fees.

     And I can close your loans in 21 days or less.

 

Sincerely,

 

 

Joshua Lee

Kinecta Federal Credit Union

(310)529-8046

jlee@kinecta.org

Comments (2)

Bruce Parker
RE/MAX Best - Highland Park, NJ

Good post. The market is crazy. Who knows what will happen this week! Where are our leaders?

Jul 25, 2011 06:10 AM
Joshua Lee
Kinecta Federal Credit Union - Los Angeles, CA

Yes Burce the market is crazy.  I think one reason why mortgage brokers are having a hard time honoring their quotes is the confusion about all the changes in mortgage lending brought on by Dodd-Frank.

Jul 25, 2011 06:19 AM

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