Prospects * Applicants * Customers and Clients! Property Managers SHOULD Have All of THESE!

Property Manager with Gibson Management Group, Ltd.

I am having MORE disappointing communications with people who seem to think they are ALL my customers and/or clients.....and they are NOT.

PROSPECTS * have either called me or contacted me through my website inquiring about a specific rental property.  They have previewed available properties on my website and have found a property or properties of interest.

APPLICANTS * have submitted a COMPLETED inquiry form directly from my website, answered my PREscreening questions and are downloading or have submitted their completed rental applications to me.  This means all adult applicants.   They don't need to pay me any money, I just need their information before I will schedule a viewing of an occupied property.

CUSTOMERS * are my TENANTS or Applicants who have paid their move-in monies and have signed a lease and are waiting to move into one of my properties.

CLIENTS * are my rental property owners.  I owe them the HIGHEST due diligence as well as confidentiality and consideration.

Why does someone who does not get the response they want from me THINK that they are a would-be CLIENT or would-be CUSTOMER?  They are NOT and hounding me saying that they ARE, does not make it so!


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Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

"No soup for you" is pretty clear Wallace, but I sure get where you're coming from this morning!

Jul 26, 2011 11:22 PM #1
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Wallace, You have a difficult job. Property management is not easy.

Jul 26, 2011 11:23 PM #2
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Wallace - Does VA have agency disclosure?  We have to have buyers, tenants, sellers, etc sign a disclosure statement indicating who we work for.  Gives an idea for a blog.  Thanks.

Jul 26, 2011 11:47 PM #3
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

Conrad * my disclosure is on my application and IN my written lease.  I sign my leases as the AGENT for the PROPERTY OWNER.....

Jul 27, 2011 12:19 AM #4
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I hope you are getting lots of new clients this summer.  And, hopefully, some of those prospects will someday become your clients because they love your service.

 Life is good.

Jul 27, 2011 12:39 AM #5
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease


Some folks just like to stick their heads in the sand and WISH & HOPE the world will work the way they want it to!  Sounds very silly, but some folks are just clueless. 

All the best, Michelle

Jul 27, 2011 03:27 AM #6
Virginia Gardner
Roy Wheeler Realty Co. - Charlottesville, VA
Realtor, Charlottesville, Serving Central Virginia

I think it's wonderful that all of these people want you, Wallace.  Honestly, you should be thrilled! :-)

Jul 27, 2011 05:46 AM #7
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

I am.....It's just HARD managing their expectations when they are INcorrect!

Jul 27, 2011 07:51 AM #8
Mark Delgado
houses for rent, Solano County & Glen Cove - Benicia, CA
Benicia and Vallejo, Property Management, rental h

Another strong point made in this post Wallace. 

Aug 20, 2011 05:43 PM #9
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