We use this as a philosophy at our organization. For our Realtor and Borrower clients we uphold the exact same values. I feel that this is incredible enough to share because I am also a customer in many situations.
Ten Commandments of Great Business
1. A CUSTOMER is the most important person in ANY business;
2. A CUSTOMER is not dependent on us-- we are dependent on him;
3. A CUSTOMER is not an interruption of our work-- he is the purpose of it;
4. A CUSTOMER does us a favor when he calls-- we are not doing him a favor by serving him;
5. A CUSTOMER is part of our business-- not an outsider;
6. A CUSTOMER is not a cold statistic-- he is a flesh-and-blood human being with feelings and emotions like our own;
7. A CUSTOMER is not someone to argue or match wits with;
8. A CUSTOMER is a person who brings us his wants-- it is our job to fill those wants;
9. A CUSTOMER is deserving of the most courteous and attentive treatment we can give him;
10. A CUSTOMER is the life-blood of THIS and every other business.
-Diego Hodge, Wizard of WOW
Comments(8)