JD Powers: RE/MAX Highest in Customer Satisfaction

Real Estate Agent with RE/MAX Ability Plus

 Posted 7/27/2011


In the 2011 J.D. Power and Associates Home Buyer/Seller Study released today, buyers and sellers award RE/MAX the highest rankings in customer satisfaction. 

It’s clear: RE/MAX Associates are the ones consumers trust most to guide them through one of the most challenging real estate markets ever seen in the U.S.

View Buyer Results
View Seller Results

"I want to personally thank and congratulate every one of you for contributing to this prestigious recognition," says RE/MAX Chairman and Co-Founder Dave Liniger. "It truly reflects your professional excellence, your enthusiasm for education, your commitment to distressed sellers, your individual drive, and many other qualities that serve the interests of your clients. Your efforts change lives, and those people have spoken."

Homebuyers ranked RE/MAX on a 1,000-point scale with a score of 805 and home sellers put RE/MAX on top with 791, leading all other real estate franchises in the survey. Consumers rated RE/MAX in the following categories:

  • Overall satisfaction
  • Agent/Salesperson professionalism
  • Variety of additional services
  • Real estate office
  • Real estate company marketing (seller survey only)

The 2011 Home Buyer/Seller Study includes more than 4,200 evaluations from more than 3,680 respondents who bought or sold a home between March 2010 and April 2011. The study was fielded between March and May 2011.

Send comments or questions about the survey results to mediagroup@remax.net.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

RE/MAX Affiliates may share this article, provided they do not charge for it and this notice is included. All other rights reserved.

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