I Forgot to Tell you Your Offer Was Not Accepted

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Industry Observer with Retired
I Forgot to Tell you Your Offer Was Not Accepted

I Forgot to Tell you Your Offer Was Not Accepted

Pleasant agent on the phone.

“I didn’t hear back from you. You said there were four offers. Did we get the house?”

“What was the name of the buyer? “I Forgot to Tell you Your Offer Was Not Accepted

“Oh, yeah. Let me see where we are. We ended up getting 5 offers. Just got the last one earlier today. The phone has been ringing non stop.”

I look in Equator under the property - and I can’t find the buyer’s name on any of the offers. A cold chill goes up my back. Did we lose an offer? Did we just not present it at all?

I put the name into Outlook. Lots of emails with this agent. Good sign. But where is the offer?

“What property was this on?”

“The Shoreline house.”

I Forgot to Tell you Your Offer Was Not Accepted

“OH!!! I’m sorry, we have had 3 multiple offers going this week and one of our staff has been gone all week. Forget everything I was saying... I was talking about the Edmonds house.”

“What?”

“I was looking under the wrong property, and was freaking out because I did not see your offer. Oh yeah. Here it is. An offer was accepted two days ago.”

“It wasn’t ours?”

“No. You made a great offer. You really did. Full price. Good terms. But there were two offers substantially better than yours.”

“Can you tell me how much over full price the property went for?”

“I can’t. You will have to wait until it closes.”

“So why did you not notify us that we did not get the house?”

“That is a good question. I apologize. I thought we got back to everybody, but obviously we did not.”

So that was the phone call where, I Forgot to Tell you Your Offer Was Not Accepted

Comments (168)

Dimitri Matsis-REALTOR® (818) 599-6083
Troop Real Estate Inc. Westlake Village CA - West Hills, CA

I am amazed at how many of us, don't read the body of the post before we comment!!!!!!

Jul 31, 2011 07:04 AM
Linda Fidgeon
Berkshire Hathaway Homeservices Page Realty - Wrentham, MA
Make your next move your best move!

BEfore we crucify the REO Listing agents for lack of professionalism, remember there are 2 sides to this story. Apart from the poorly written and half written offers that are submitted, there are the ridiculous, lowball offers that should never be written and don't deserve an answer. These offers just clog up the works and waste everybody's time. So, when we are on the buyers side of a REO or short sale, we should ask ourselves if  we are writing an offer that desrves an answer.

Jul 31, 2011 07:11 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

There isn't any excuse for managing your business effectively regardless of how busy you get. Pros manage their time and business to achieve performance, so adding more opportunities than you can manage doesn't qualify you as being a pro, doesn't it?

Jul 31, 2011 07:48 AM
Eugene Adan
Adan Properties, Carlsbad, CA (760) 720-9710 - Carlsbad, CA
Carlsbad Real Estate

Phil,

Despite your best efforts, sometimes some things fall through the cracks.  I do like what someone said about responding to poorly written or lowball offers, you know, the frivolous ones.  Sometimes I can't get myself to call or email them back.  It seems as if they aren't really expecting a response.  It may be that they are working with a difficult client and need a response that might nudge the difficult client in the right direction and that might be an offer that you can work with.  In any event, I try to get back to everyone that tenders an offer.

Jul 31, 2011 12:25 PM
Gerard Gilbers
Higher Authority Markeing - Asheboro, NC
Your Marketing Master

Sadly on REO and short sales I don't expect and answer quickly. There is no reason on a regular sale that we shouldn't get an answer one way or the other.

Jul 31, 2011 04:59 PM
Keith Costley, Realtor®, US Army Retired , Chesterfield VA & surrounding Cities
Long & Foster REAL ESTATE® - Colonial Heights, VA

Phil,

 

WOW! I can’t believe the comments of some of the agents on here. Oh, wait a minute! Yes I can! They’re Pro-fess-ion-anus; you know the type of people who never ever made an honest mistake and feels that anyone who does deserves the scowl of death. Over half still don’t realize that you were blogging about how you made a mistake as the listing agent and after apologizing to the buyer’s agent, you felt the need to confess your one Realtor® sin to your friends/colleagues in hopes that they get the message. Which is “we all make mistakes (too include post #156’s comment, Hello #156, even the best professionals makes mistakes in their business and time), it’s how we handle it afterwards that make us who we are and separate the good from the bad.

 

I found it funny how some of the agents on here thought you were the buyer’s agent and slammed the listing agent for not following up to let the buyer’s agent know they didn’t get the offer. Even when you replied several times that it was you who made the mistake, some still didn’t get it like (Post #130) hoping you were hit by a bus, I’m sure she was being a little humorous and joking, after all. I agree with post #53 & 54, bottom line is it is the responsibility of both agents to communicate not just one.

 

Phil, you my friend have integrity (some realtors® don’t know the meaning of that word) which is a trait of a true PROFESSIONAL, something that is rare in this business today.

Jul 31, 2011 05:13 PM
Michael Singh,Broker
Singh Real Estate - Corral de Tierra, CA

The agent must of been an REO specialist  

Jul 31, 2011 06:06 PM
Gwen Kelly
Broadmoor Realty, Inc - Long Beach, CA
Long Beach, CA Real Estate

Have had listing agents not get back to me, or be annoyed when I called to follow up about an offer.  Also have been on the other end with multiple offers, and when letting the other agent know that their Buyer's offer was accepted had them say "what property?  Oh yeah, the Buyer made multiple offers, will let you know if they are still interested"...   Many agents don't care to be professional ...

Jul 31, 2011 06:46 PM
Elisa Uribe Realtor #01427070
Golden Gate Sotheby's International - Oakland, CA
Opening the Doors to California Homes -East Bay

How frustrating! This agent doesn't sound like they were very professional. Hope the next one is an accepted offer!

Aug 01, 2011 01:55 AM
Karen Paris
Keller Williams Capital Properties Fairfax - Fairfax, VA
Because Your Move Matters and Karen Cares

It does happen all to often with short sales and foreclosures.

I actually had the experience of the agent never taking my call or replying to text or email and I found out our full price+ offer was not accepted by continually checking the multiple listings and finding the status changed. Had my clients not loved the house so we would have withdrawn our offer and gone back to looking, this was  very dis-respectful of my clients time. 

Aug 01, 2011 02:41 AM
Ben Blonder
Broker/Owner, Keller Williams - Fort Collins, CO
Buyers, Sellers, Investors!

How can they act in the best interest of the client if they don't even try to get a response from other offers. It just blows my mind that people can be so irresponsible.

 

Aug 01, 2011 04:39 AM
Anonymous
Sharon Vest - Real Estate Cafe LLC Grants Pass, OR

No one is perfect and mistakes do happen.  We are human afterall inspite of technological advances.   The worst encounter I have had was with a very busy REO agent who happened to work for the same brokerage as myself but in a different location.  I had an offer to present, had been beat out several times already and drove the 30 miles to his office to hand deliver.  He sent his assistant to the lobby to tell me he was too busy to talk to me!  I didn't hear from him for days. Down right rude behavior.

Aug 01, 2011 05:05 AM
#162
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Communication is a common curtosey. I realize sometimes things get over looked, but this sounds like an excuse.

Aug 01, 2011 06:13 AM
Dan Pinson
International Realty Partners - Phoenix, AZ
Broker,ABR,GRI,RSPS,SFR,TRC

Everyone makes mistakes. It's how you respond to the problem that counts. You apologized and that's what you can do Phil. That said, many other REO agents are bad at this. Not to mention "send your offer here, not to me." Or "enter your offer into this website" (so we, the listing agent, don't have to do it). Or don't call us for any information, only text, email, yada yada. The flip side are buyer agents who do things like failing to look at the MLS to get needed information, or asking questions that they know the listing agent can't disclose.

Aug 01, 2011 07:22 AM
Amanda Smith
Allison James Estates & Homes Elite - Hemet, CA

The best way to learn is from mistakes.  Stuff happens, most agents usually call to check on offers if they haven't heard back in a couple days.  I have always been on the buyers end and it doesn't take long to realize that my one buyer isn't the only person the listing agent has to deal with.

Aug 01, 2011 07:34 AM
Anonymous
Amanda Lawson

It is amazing how often this happens. I set a reminder in Outlook to check on offers that have been made, and there are so many times that other agent's don't respond or follow up. I am a RE Assistant and Transaction Coordinator, so although I may be more accustomed to following up on offers and setting reminders, it seems like that is part of the job as an agent. 

Aug 01, 2011 08:05 AM
#166
Catherine Marrone
Integrity Residential Brokerage LLC - West Newbury, MA
West Newbury MA real estate, Essex County

Unfortunately, this happens all the time and I'm always amazed when the listing agent acts "put out" when you call to check on the status.

Aug 01, 2011 10:38 AM
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

This post took on a life of its own!

Fun to watch the conversation. A lot of frustration over working in this reo and short sale driven market.

Some sympathy, some vituperation, a lot of frustration.

Thanks all, for commenting.

Aug 01, 2011 11:19 PM
Anonymous
Pat

This is an extremely diffulcult market to work and it becomes harder to satisfy and keep clients.  I have written many offers, tried following up to check the status and do not even receive a courtesy call back.  I alway try and return calls even regarding feedback (although there is none when it comes to REO). 

Nothing is more frustrating than to write an offer, spend 3 days chasing the listing agent, then find out that "there are many offers, didn't my assistant call and tell you we  need your best offer over 80,000 by 2 today".  It is now noon and I have been calling for the last 3 days, what would have happended if you did not mistakenly pick up this phone?  Your cell is not listed and your email does not work.  This recently happened to me.  The agent was not able to respond to my outburst, but it felt good on my end.

Aug 04, 2011 06:54 AM
#169
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Sounds busy in your office!  As a buyer agent on multiple offer situations I do appreciate being notified, but I can see how confusing and overwhelming it can get on your end!  Sad for our buyers in these multiple offer situations when they just can't get into a home!  Good for the sellers though ;-)

 

Aug 11, 2011 06:06 PM