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You CAN Succeed in Real Estate Without Selling Your Soul

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Education & Training

Don't Take "Selling Yourself" Too Literally

crying

I recently had a casual convesation with an agent I've come to know better about my approaching move to the Issaquah area of Seattle. Wrapping-up the friendly chat, she wished me well and said quote "It's a tough business, but I know you will do well. I'm not smart like you," which I assume she said because she knows my business background. Regardless of the reason, I was stunned, and immediately asked her why on earth she would say that of herself. But... the rest of the conversation is not important to my point.

What's curious to me, is that she is now the 3rd agent in the past 18 months who I have met (and gotten to know a bit better), who has slipped-up to reveal they have a less than stellar impression of themselves. She said during the conversation that she still can't bring herself to offer-up her business card or information when the opportunity presents itself. And further, that she likely talks many people out of purchases because she doesn't want to feel guilty for potentially pushing them into something they won't be happy with "long-term." And, she's been in the business for several years. Well, it's no wonder she's repeatedly said what a difficult business it is. Obviously, her concerns and expectations are not realistic - she's overcompensating, and taking matters too personally. I mean, I admire her for caring that much... but it's clearly been at her expense, both financially and psychologically.

This is just another example of why agents MUST strike a good balance between wanting to be pleasant, helpful and supportive vs. letting their profession suck their souls dry. Otherwise, they'll drive themselves, and anyone in their family crazy, and quite possibly work their way into bankruptcy. Being a real estate agent is a business, not a hobby or a project - or a reality show (okay... well it is for some). If one is not in-touch with, and confident in their abilities, and does not apply sound business judgment, I doubt they will be successful assisting anyone through one of the most stressful periods of their lives, much less leading a happy & healthy life themselves.

What advice would you have for this agent? What do YOU do to strike a good balance between serving your clients exceptionally well, and having a healthy home, family, and personal life?

Posted by

RealFX Group at Coldwell Banker Danforth


Anthony Gilbert, REALTORĀ® is a real estate agent with Coldwell Banker Danforth
serving residential home buyers and sellers on Seattle's Eastside.



The RealFX Group at Coldwell Banker Danforth Real Estate

2111 Northgate Way Suite 101

Seattle, WA 98133

www.realfx.com
www.anthonygilbert.com

Call Direct: 425-677-5603

Comments (7)

Lisa Dunham
Alexandria, VA
Associate Broker, Alexandria Virginia Real Estate

I would advise this agent to run her business like a business.  If she is not sure how, I would suggest taking a few CE classes.  I would also suggest a few confidence boosters such as self help books, networking with other agents, blogging, joining a few professional groups, etc.  If she continues to lack confidence in herself, others will simply follow suit.  Finally, she needs to find her excitement again ... join a new company, set new standards and goals, invest in social networking, re-brand herself, etc.  Hopefully, something I have said will be of help to her.  Best of Luck!

Jul 29, 2011 03:19 PM
Colleen Fischesser Northwest Property Shop
NextHome Experience - Chelan, WA
A Tradition of Trust in the Pacific NW since 1990!

I got over this hump years ago when I realized if I didn't help them, they could end up w/ someone unethical who didn't have their best interest at heart. It's not an easy industry,practically or mindsight-wise. It's why the failure rate is so high.

 

Jul 30, 2011 04:48 AM
Frances C. Rokicki
Fran Rokicki Realty, LLC - Bolton, CT
Broker-Mentor,CRS

I would suggest that any agent, should take classes, attend motivational seminars and join local clubs or organizations.  Getting yourself out there, meeting people, and letting them know that you can be of help to them, is what makes this profession shine for most top producers.  You never count the money, you count the people that you can or have helped.  I have a Coach, which keeps me on track, working systems, belonging to a larger community and attending seminars, at least three times a year.  Makes all the difference in a good business model and a good personal life.

Jul 31, 2011 10:56 AM
Lloyd Binen
Certified Realty Services - Saratoga, CA
Silicon Valley Realtor since 1976; 408-373-4411

That's a sad story. 

I would ask that agent: "is there anything you could do to feel that you provide really valuable service for people?"  If the response is No, she's in the wrong business.  If she says Yes, I'd ask her what, and then help her organize a plan to learn how to do those things. 

For me, when I started I felt compelled to learn as much as possible so I attended GRI and CRS classes that were great.  I think I needed to do that for my own self-respect.

Jul 31, 2011 06:00 PM
Anthony Gilbert
Issaquah, WA
Real Estate SEO

@Lisa - I agree... she needs to think of it as a business and try to minimize her emotional involvement. Yes... she DEFINITELY needs to find some excitement again!

@Colleen - Exactly... it's not easy to keep emotions out of it. While many clients appear to want the agent to commiserate on "the surface," I think they secretly want to see the agent manage and weather the difficulties as smoothly as possible.

@Frances - YES, YES! Don't count the money... count the people you've been able to help. That's perfect. Too many focus on the money part of it. When if they focused on the people first, the financial reward will happen on its own. I know it's difficult to get that across to agents who are worried about money.  :(

@Lloyd - I'm probably not alone in my observation, that some agents stay put, because they don't know what else to do, or are afraid to get into another line of work. So... they just sort of meander around the business feeling lost. She knows what she's doing, but that doesn't seem to make a difference. In general, yes... she needs to refocus, and get some goals in place. I think that's what's missing.

Aug 01, 2011 02:39 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

All good advice.  This agent will feel differently after she starts to invest in herself and her business.  You truly do get what you pay for. ABR and GRI were both accomplishments I'm really proud of and were the cornerstone to confidence in thisprofession for me.

I also was luck to get a hold of some Buffini cds and while I would never belong to his organization, the info on his cds is not new...motivational speakers rarely have new pearls of wisdom...but the message was palatable in that he doesn't hawk his wares. Once you have your confidence and motivation in your profession - the personal pursuits also fall into place.

If this woman agent isn't in a supportive agency, she'll need to find one before she loses herself!

Very sweet post. 

Aug 02, 2011 02:10 AM
Alan Adamo
Westline Real Estate - Huntington Beach, CA
Your Huntington Beach REALTORĀ®

Anthony, thanks for sharing this post. I think she's in the right business, but needs to focus on what her clients want. She clearly shows that she cares about other people and the outcome of the transaction. I think that her own feelings are clouding her judgement and the result of her problem. I learned long ago what I might like or not like may be the exact opposite of what the client is thinking. I agree that one must strike a balance as you mentioned.

Aug 07, 2011 05:06 AM