Vonage saves the day! Verizon you are worthless!

By
Real Estate Agent with Prudential New Jersey Properties

I have had nothing but trouble with Verizonwireless.  I have 973 numbers on my Verizon account and now live in PA so I need a 570 area code number for business and hey told me I had 2 options: 1. change all my numbers to 570 or 2. buy a new plan and get my 570 number because they are NOT CAPABLE of billing 2 different area codes on the same bill.

 My, how hard can it be- type a new number into an existing account and send the bill, wow that sounds hard. I bet you a cave man can do it!

 

After weeks of arguing and them blaming it on the FCC, our federal representatives and others I decided to call my phone company Vonage  (http://www.vonage.com/).

 Vonage

No problem Mrs. Jecker, I can help you. Within 20 minutes I had an additional line with a 570 area code (and my other lines are 973, amazing uhh?) Vonage you saved the day. I have a virtual number and it is being forwarded to my existing cell. $24.99 per month instead of $39.99 per month (Verizon)

I cannot believe that one company (www.vonage.com) can bill 2 area codes on the same bill but a much larger company (verizonwireless) that has been in business for a VERY long time CANNOT!

 

Customer Service is everything.  Hey Verizon can you hear me now, your customer service and product service is the PITS!

Give your customers what they need it is good business.

 

End of Rant, Thanks for listening!

If this post gave you information you can use. Please give it a good rating.  Thank you.

Comments (8)

Maria Couto
RE/MAX Premier - Berkeley Heights, NJ
Realtor with "Results That "MOVE" You'
Customer service is everything. Laura what its a virtual number? I've never heard of it. What does it do.
Oct 19, 2007 03:29 AM
Laura Jecker
Prudential New Jersey Properties - Vernon, NJ

Hi Maria,

A virtual number is a phone number that I have and I just have it forward to my cell or any other number. With Vonage you can have a phone number from any where CA, GA, KS, OH and answer it in your home or your cell where ever.

 

Oct 19, 2007 07:23 AM
/ /
/ - York, PA
Good post Laura. Where did you go?
Nov 02, 2007 05:14 AM
Laura Jecker
Prudential New Jersey Properties - Vernon, NJ

Hi Jeff,

I have been very overwhelmed sorry I have not been my chatty self. Thanks for asking!  :)

Nov 02, 2007 05:35 AM
Anthony Stokes-Pereira
Better Homes and Gardens Rand Realty - Nanuet, NY
Realtor

Hi Laura,

I think customer service is very important in any business. Good Luck I do hope everything works for you.

Nov 12, 2007 11:54 PM
Ann Cordes
Century 21 Randall Morris and Associates, Waco - Waco, TX
Home Ownership is Not a Distant Dream

Laura,

HHHMM!!!I have a Verizon wireless attachement for my laptop and have had no trouble with it except I did find two places in town where there is a dead spot and I can not get internet. So I was thinking of getting a smartphone and changing my service from Alltel to Verizon this fall when my plan is out. After hearing about your problems I may have to rethink that.

Also about two years ago my husband gave me a Tracphone for christmas. When I got it it gave me an area code for Dallas (100 miles away)and everything was going to be long distance, which meant time would take double credits of. He spent three days going through channels in INDIA arguing with people who said WE cannot change the number. He finally got it changed!!

Feb 06, 2008 11:29 AM
Anthony Stokes-Pereira
Better Homes and Gardens Rand Realty - Nanuet, NY
Realtor

Hi Laura,

I just switch to verizon I do hope I have better luck, if it dont thanks to you for vonage.

Feb 29, 2008 12:49 AM
Anonymous
Stacy

Thanks for this post. Verizon has the worst customer service ever. I have spent countless hours on the phone with them due to technical issues. If I had more options, I would switch to another provider in a heartbeat.

Sep 22, 2009 10:21 AM
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