DocuSign, I'm sorry I left!

Real Estate Agent with Keller Williams Realty East Valley

Tonight I was trying to get an offer together for a client in Hawaii.  I was using the free digital signature system provided by my local association (thank you so, so much for doing this, it is totally awesome that you are providing additional benefits at no additional costs to your members and it is in no way your fault that it didn’t work out) but for some reason it just wasn’t working.  He thought he had finished signing.  I thought he had finished signing because I received an email saying he had finished signing.  Simple enough, right?  Nope.  Even signing in to view the documents was difficult, and when I got into their website, it said that it was still pending.  Here it is, 10 at night, I’m texting the local client apologizing for the late hour and texting the client in Hawaii apologizing for the confusion.  And the “other guy’s” support is only open Monday through Friday.  They know real estate is a 24/7 business, don’t they?  Thanks, but by Monday I expect the house will be taken. 

Finally I just went to DocuSign.  I was surprised to see that they offer 5 envelopes a month for FREE!!!  Okay, I have to confess now, I used to use DocuSign.  It was always easy, even my most technologically challenged client was able to use it.  With no explanation.  Seriously.  So why did I stop?  I had less out of town clients, some of the banks won't use digital signatures, I was being penny wise and pound foolish.  (That’s the saying, right?)  Side note - even with in town clients, DocuSign can save you from driving across town to get a signature and the banks that won't take digital signatures seem to be fewer than the ones that will.  Anyways...

So I resent all the paperwork through DocuSign.  It came back to me like a breeze.  Thank you DocuSign, you may have just helped my client get a house she’s incredibly excited about.  Fingers crossed and I’ll keep ya posted. 

This post is a submission to the DocuSign/ActiveRain Electronic Signature Stories Contest for the "Have Used" (and love!) category.  It's possible I will win a prize for writing this post.  (Wish me luck!) You could win a prize too by going to the Contest Announcement and sharing your own story.

Comments (9)

Pacita Dimacali
Alain Pinel - Oakland, CA
Alameda/Contra Costa Counties CA


The only thing is, Docusign looks so different now and it takes getting used to. But I'm sure Docusign is glad to have you back.

Jul 29, 2011 07:36 PM
Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
Luxury service in Central Maryland

I did the free trial for a month and I was hooked. It's been a life saver for me too.

Jul 29, 2011 07:37 PM
Liz Johnson
Keller Williams Realty East Valley - Chandler, AZ
Realtor Selling AZ Homes ~ Chandler, Tempe, Marico

Pacita, I noticed that!  I love that you can adjust the size of the signatures, last time I used DocuSign it was just small, medium and large and I was thrilled to have that upgrade.

Jul 29, 2011 07:38 PM
Liz Johnson
Keller Williams Realty East Valley - Chandler, AZ
Realtor Selling AZ Homes ~ Chandler, Tempe, Marico

Ellie - yes, I bet the free trial gets a lot of people hooked.

Jul 29, 2011 07:40 PM
Irina Netchaev
Pasadena Views Real Estate Team, Inc. - Pasadena, CA
Pasadena CA Real Estate
I love Docusign and have never had any significant problems with them. Glad all worked out for you.
Jul 29, 2011 07:45 PM
Liz Johnson
Keller Williams Realty East Valley - Chandler, AZ
Realtor Selling AZ Homes ~ Chandler, Tempe, Marico

Irina - they are easy to love! Thanks!

Jul 29, 2011 07:52 PM
Michelle Burgos
RE/MAX PowerPro Realty - Pembroke Pines, FL
CDPE, Short Sale Expert, Pembroke Pines,Miramar,Davie,Hollywood

You know the saying...You get what you pay for.  Docusign is pretty neat.  I don't use it as often as I would like to because I do a lot of short sales and most lenders don't except them. Certainly a great resource to have.

Jul 29, 2011 09:59 PM
Frances C. Rokicki
Fran Rokicki Realty, LLC - Bolton, CT

Liz, I will have to think about this system now:)  I have never tried it, but, with the price of gas going up, daily, it might be a good idea to have this product for my team.

Jul 31, 2011 10:51 AM
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

My real estate business continues to evolve into one with a global clientele and moving paperwork efficiently is paramount.  Electronic signatures are becoming a necessity rather than a luxury.

Aug 01, 2011 04:00 PM