The nose knows, or why you should be at all of your inspections!

By
Real Estate Broker/Owner with Rush Point Realty LLC, Victoria Frieberg, broker

I have a great property inspector, he does a bang up job for my clients and I refer him to many other agents.  He has the best equipment..and couple that all with ME, present at all inspections..we are a winning team!  I know many agents who don't go to the property inspections for their clients, and have always wondered why they would miss the opportunity to provide insight for their current clients, and learn more from a pro for their future friends.

The other day we went out to a beautiful, newer short sale home.  The minute I  walked into the vacant property, I could smell something was off.  We are a rural community, and this house is heated with propane.  Mike informed me that I was crazy (not an uncommon comment), and went about continuing his work.  I generally don't come to the inspection until about 1/2 hour prior to my clients, staying out of his way.  I knew the smell..faint, but there.  As I walked through the home, I used my super sensitive nose to smell likely culprits..laundry room for the dryer, furnace..stove.  The smell was worst in the lower level, but still undetectable to Mike!  He went out for his 'sniffer'..and checked the propane tank, which was empty.

Anyone familiar with propane knows that there is a horrible smell added to it to let people know when there is a leak, and that smell is at its worst when the tank is low or almost empty.  The tank being empty, we knew we were pretty safe, not enough gas smell to be a big leak..just enough to find a loose fitting in the back of the gas fireplace in the family room.

Do inspectors normally 'sniff' all gas lines? No. Can two sets of eyes, an extra nose help your clients have a better inspection?  Definetly!  I have learned so much from inspections, seen some hilarious sights, and know that I serve my clients with a broader knowledge base than if I had not seen the homes through the eyes of my inspector..and the nose on my face!

Comments (66)

Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

I have been on 3 home inspections in less than a week. Two were my listings and one was my buyer who I refer to as a future listing.

So many agents do not attend because they have been "advised of their liability".   IMHO...we have more liability if not present.  It is a big part of my representation.

Margaret

Aug 02, 2011 11:10 AM
Julie Babcock -Nook & Cranny Home Inspections
Nook & Cranny Home Inspections Tonawanda, NY - Tonawanda, NY

I use my combustible gas "sniffer" on all inspections.  I have a great nose, but sometimes it's "off".

Aug 02, 2011 02:14 PM
Thomas Haught
The Russell Realty Group - Saugus, MA

Thomas Haught

Great job Victoria!

I would always advise being there for your buying clients during an inspection.  Like it was previuosly said, it is more for support than anything else. 

Let the professionals do their bit, but it's never a bad idea to ask questions if you have a doubt.

Aug 02, 2011 04:16 PM
Marshall Brown
Mid America Inspection Services, LLC - Fargo, ND
BSEE, CHI

"Realtor conflict of interest. A Realtor should never be with an inspector while inspecting a home and should never know what the inspection results are or see the report - legal issue!!"

IMHO an urban myth! Check with you own lawyer but none I have asked about this issue felt it was a problem if no attempt is made to influence the inspection results.

A Realtor who attends an inspection should never do anything that would/could be interpreted as directing the actions of the inspector because this could then be seen as an attempt to influence the findings. That is a no no.

If the Realtor does not know the report findings how would they properly convey concerns to the seller? Having knowledge of the report findings could have some bearing on future disclosures should the deal go south. The safest path there as always; if you know disclose!

I always felt a little badly when a Realtor was not at the inspection in support of their client and I am glad to see how many of you do attend. I think that speaks well of the quality of Realtors on AR. Frankly I was frequently asked questions about the findings that the Realtor would be far more qualified to answer if they were only there.

Because of this urban myth, or perhaps using it as an excuse, in ten years of inspecting and somewhere around 3000 inspections around 1% of the inspections were attended by the Realtor. Sad.

Aug 02, 2011 04:33 PM
Gerard Gilbers
Higher Authority Markeing - Asheboro, NC
Your Marketing Master

Great catch on the propane leak. Some people are more sensitive to smells than others. How much would you rent your nose for? :) It's always good to get an education from watching the inspections.

Aug 02, 2011 04:45 PM
Marilyn Montaigne
Options and Opportunities - Sedona, AZ

Well put!  I want to be one of the 1% that attend all inspections! Thanks for your insight and for sharing!

Carefree Marilyn

Aug 02, 2011 05:03 PM
Jeff Hollister
Native Californian with 20 years serving OC Buyers & Sellers - San Clemente, CA
Real Estate Broker, Serving Orange County, CA

There's nothing quite like a well functioning nose. I had a partner who could smell and identify virtually anything. Sometimes I wish mine worked that well. Other times I think it could feel like a curse.

How can a buyer tell that their agent doesn't really care about them?

Easy. The agent doesn't attend the inspection(s).

It's amazing how lazy some people can be. I'm not referring to those who have an emergency situation, of course.

Aug 02, 2011 05:24 PM
Flavia Brown
310-374-9093 - Manhattan Beach, CA
Realty One Group United

Sorry Dave(#34), but there are no legal problems, unless a Realtor goes too far trying to be an "expert." In fact, in California there is a standard inspection form that agents are required to complete after doing their "mini" inspections.

Aug 02, 2011 05:49 PM
JoAnn Borelli-Mardesich
Placentia, CA
Attending all INspections is something I've always done. To support my clients, but to also observe what it being inspected as well as what the inspector may say. Sure makes it easier to understand what is in inspection report. I don't have a problem asking about a smell asking inspector a question or two. But basically staying back and out of the way. During the actual inspection. My clients are comforted when they know I'm present.
Aug 02, 2011 06:41 PM
Victoria Frieberg
Rush Point Realty LLC, Victoria Frieberg, broker - Rush City, MN
Realtor, Broker, Rush Point Realty LLC

1%!  Wow Marshall..that is amazing!  Maybe I am somewhat of a control freak, but I can't imaging sending my client into a house (specially my first time buyers) with the inspector, and then not being there to support them if there dream bursts, or on the flip flop, the inspector tells them he can't find anything major wrong except the mandatory reversed outlet in the hallway by the bathroom door! 

I have missed only  1 inspection that I can remember, and never one with an unknown inspector.  The beauty of trusting your inspector, is you know he/she will take the time to go over the report, take pictures, and give the buyer a written copy/cd.  He is careful to explain when he believes the buyer should get a more indepth analysis of a furnace or some system.  I have had only one time when he told the client that he would walk away, and I had told said client the same thing 3 times prior to making the offer!  That client still loves the house, with all of its faults!

Aug 03, 2011 02:21 AM
Brad Baylor
ERA Coup Agency - Milton, PA

I was on a webinar yesterday titled "37 Ways Not to Suck at Real Estate."  The gentleman leading the webinar stated that you should send your assistant, or let the seller's agent open the door for the inspector.  You shouldn't be wasting your time at inspections! 

I couldn't disagree more.  What a terrible message to send to your client.  You're telling your client that now that I have you under contract on this property, I don't care about you anymore.  I don't believe it's necessary to spend the entire 4 hours at the inspection, but at least show up for some of it.  One of the marketing slogans I use is "I'll be beside you, every step of the way!"  If I'm handing things off to someone else to do after I get the contract signed, then I'm not living up to what I said I'd do.

Aug 03, 2011 02:23 AM
Victoria Frieberg
Rush Point Realty LLC, Victoria Frieberg, broker - Rush City, MN
Realtor, Broker, Rush Point Realty LLC

Hey Brad!  I missed that webinar yesterday after signing up for it...was it worth it, or another one telling me to get an assistant to do all of my work while I become more of a listing agent?:).  I don't hang on the inspector..usually come about 1/2 hour prior to the buyer, or sometimes at the same time..

Aug 03, 2011 02:30 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I like to be at my clients inspections because it shows I care, allows me to talk to them and get to know them more (and get referals).  I can reassure them and do paper work with them.

Aug 03, 2011 06:00 AM
S W
Centerville, KS

I got to every inspection I can possibly make. It makes my clients feel more comfortable and I learn alot about homes for future knowledge!

Aug 03, 2011 10:52 AM
Anonymous
Michael Singh

They do make gas tracks to determine more closely where the leak is, this type of equipment is expensive and most home inspectors are not familiar with them.

Aug 03, 2011 05:44 PM
#61
Ed Vogt
Midwest Properties of Michigan - Grandville, MI
Grandville, MI Midwest Properties

My closing last week, I was unable to attend the inspection as it was scheduled rather last minute and I had prior RE obligations.  There were a couple of issues with the underwriting regarding the inspections.  I felt totally out of the loop not having been there to answer and address these issues. 

Buyers inspections this week I was there and having seen the issues that the buyers want handled, I can tell Seller's Agent specifically what is being asked for.  We are going back and forth with that right now - but at least I feel more informed to be able to help my buyers. 

Aug 04, 2011 04:34 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

First I find Marshall's 1% astounding. The vast majority of inspections here in CT are attended by the buyers agent, sometimes the listing agent too :( .

I want the agent at the inspection because first off they need to know the issues in order to help their client negotiate later. Also once something is found, it is their area of expertise to discuss how it affects the transaction. On my last inspection I worked with a new agent (new to me, she has been in real estate 14 years) who was just fantastic. The client was using FHA and there were issues with the home that could affect his financing. By her being there she was able to be proactive in discussing these issues with the client.

Bottom line the agent should be at the inspection.

Aug 05, 2011 02:56 AM
Anonymous
Margi Popp

I always attend inspections. If you do not then how are you to answer questions for your buyers who are not in attendance? This is not the time to be lazy, to many inspections are deal breakers and you have to be there to try and salvage the deal when ever possible.

Aug 06, 2011 05:40 AM
#64
Jay O'Brien
RE/MAX Revolution - Kansas City, MO
Kansas City Real Estate

Great catch and shows why it's so important to be there. Further, that's just good practice as another service to offer to clients, keeping their interest as top priority. Nice blog!

Aug 11, 2011 03:11 AM
Winston Heverly
Winston Realty, Inc. - Atlantis, FL
GRI, ABR, SFR, CDPE, CIAS, PA

Can across the post a while ago, thanks for sharing

Jan 14, 2012 03:05 PM

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