Loss Mitigation Phone Numbers - Upated List

By
Services for Real Estate Pros with LoanSafe.org

This is the most complete list of lender loss mitigation contact information on the internet. It is sorted in alphabetical order. If you have some information on your lender or different contact info that I am not privy too or I have a wrong number or web address then please let me know so we can all help each other.

The first step to stop foreclosure is to contact your lender and try and obtain a reasonable loan workout or repayment plan. The quicker you get the ball rolling, the better chance you have of striking a deal with your lender, so you can save your home and your credit Please start making calls, get educated and have all your ducks in a row. The hardest call is the first. It only gets easier after that.

More than 50% of foreclosures would be avoided if people contacted their lender. So be proactive and aggressively pursue all options you have because you do have quite a few tools you can utilize to mitigate as much loss to you, your credit and your family. If your are short on time and you cannot do it on your own, then please seek help from a Non-Profit HUD approved Housing Counselor, an attorney or a legit for profit that can handle the calls and paperwork for you.

Time is ticking and it goes by fast when you're behind the infamous 8 ball. As Nike would say, "Just Do It!"

This post will be a work in progress and I plan to make it the most complete FREE list on the internet. Please feel free to post this on your website or blog but you must have a link with the anchor text stop foreclosure. Just email me and let me know where it will be on your website.

Lender/Servicer Loss Mitigation Phone Numbers & Contact Information


ABM AMRO Mortgage (800) 783-8900
Web: https://www.mortgage.com/C3/application.bus

Accredited Home Lenders(877) 683-4466

AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: https://www.myamcloan.com/malwebapp/begin.do

American Home Mortgage Corp.(877) 304-3100*

Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services) (800) 211-6926

Aurora Loan Services (Debt collection) (800) 550-0508
By Overnight Mail:
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: ccnmail@alservices.com
Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx


Avelo Mortgage LLC (866) 992-8356*

Bank of America(800) 846-2222

BB&T Mortgage (800) 827-3722*

AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444

Beneficial (800) 333-5848

Central Pacific Bank (800) 342-8422*

Charter One (800) 234-6002

Chase (800) 446-8939
Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon

Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)

Chevy Chase Bank (800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)

Citi Financial Mortgage (800) 753-3673

Citimortgage (800) 283-7918

Countrywide (800) 262-4218
https://customers.countrywide.com/secure/FHAStart_login254.asp

Ditech (800) 852-0656 (800) 449-8582

Downey Financial Corp.(800) 824-6902, ext. 6696

Deutsche Bank National Call Number on Mortgage Statement

EMC 800-723-3004
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp

EverBank (800) 669-7724 ext. 4730

Equity One (Debt collection) (866) 361-3460

First Horizon Home Loans (800) 489-2966*

Fifth Third Bank (800) 375-1745 Option 3

First Merit Bank (888) 728-9931

Flagstar Bank (800) 968-7700, ext. 9780

Fremont Investment & Loan (866) 484-0291

GMAC Mortgage (800) 850-4622

GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

Green Tree (877) 816-9125

Homecomings Financial (800) 850-4622*

HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471

Household Finance (A HSBC Co.) (800) 333-5848

Household Mortgage (800) 333-4489
Household Mortgage -(Is now called HSBC Mortgage Services) (800) 365-6730

HSBC Mortgage Corp.(there is a difference between Mortgage Services and Corp. placed new number) (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage   

HSBC Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp

Huntington National Bank (800) 323-4695

Indymac Bank (877) 736-5556
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday - Friday 6:15am-7:15pm. (Pacific Time))
Web: https://www.indymacbank.com/contactus/loanResolution.asp

Irwin Mortgage (888) 218-1988
P.O Box 7014
Pasadena, CA 91107
Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
E-mail: deliquency.prevention@irwinmortgage.com</strong>

James B. Nutter & Company (800) 315-7334

Key Bank (800) 422-2442

LaSalle National Bank (800) 783-8900

Litton Loan Servicing (800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp

Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m.
Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).

Midland Mortgage (800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp

Mortgage Lenders Network (800) 691-0129
E-mail: customerservice@mlnusa.com
Web: http://www.mlnusa.com/customers/info_credithelp.asp

Mortgage Electronic Registration Systems (888) 679-6377

National City (800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner's Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday - Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.asp

Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*

NationStar Mortgage (888) 850-9398* Press 0 for operator

New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do

NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523

Ocwen Federal Bank (800) 746-2936 or (877) 596-8560
Web: http://www.ocwencustomers.com/csc_fa.cfm

Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936

For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386

Option One (866) 711-1962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.asp

PHH Mortgage (Formerly Cendant) (800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3 dregistered&SMSESSION=NO

ResMae Mortgage Corp.(877) 473-7623, ext. 5944

Saxon (800) 665-7367

Select Portfolio Servicing (888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday - Thursday 10:00 a.m. - 10:00 p.m. EST)
(Friday 10:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm

SkyBank (800) 290-3359

Sun Trust Mortgage (800) 634-7928
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp#

Third Federal Savings (888) 844-7333

US Bank (800) 365-7900

Wachovia Bank of Delaware (866) 642-8608

Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677

Waterfirld Mortgage (800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am - 10 pm EST Monday - Thursday)
(7 am - 9 pm EST Fridays)
(8 am - 2 pm EST Saturdays)
E-Mail: saveyourhome@waterfield.com
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst

Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/

Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022
Web: http://www.wendover.com/borrowers.html

Wilshire Credit Corporation (888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx


*No direct line to the loss mitigation or loan modification department. But I am working on it

Loan Modification & Loan Workout Applications

Chase Loan Modification Application

Option One Loan Modification Application

HSBC Online Loan Modification Application


Private Contacts

Wendy Knafelc at Washington Mutual Loss Mitigation: (904) 732-8425 -- wendy.knafelc@wamv.net


Best of Luck to You!

Moe Bedard


 

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Rainer
118,799
» Bill Burress Nationwide Mortgage Originator
» Bill Burress Nationwide Mortgage Originator - Fort Myers, FL

Excellent post.  This took some time I'm sure to compile.  Thanks.

Oct 20, 2007 07:29 AM #1
Rainer
39,086
Moe Bedard
LoanSafe.org - Carlsbad, CA
Thanks Bill. Yes, many many hours. What good is it if I can't share it with the world!!! ;) Paying it forward.
Oct 20, 2007 08:05 AM #2
Anonymous
Chad Dixon - Elite Action Team - St Cloud, MN
Excellent work Moe.  Have you had any luck with using standardized or universal forms?  Just wondering if it would expedite the process by having my own authorization form, financial worksheet, etc...
Oct 23, 2007 11:02 AM #3
Rainer
1,727
Predatory Lending
Corona, CA

Thanks. Standard forms are fine for most all lenders.

Oct 23, 2007 11:05 AM #4
Anonymous
Steph
Definitely a great list, peace of mind.  Just wish there was a way to get assistance BEFORE defaulting!
Nov 08, 2007 05:59 AM #5
Anonymous
Thomasina

Moe, I really like this valuable information you have for homeowners.  I would like to be added to your list.

Thank you

 

America's Mortgage Rescuers

(Direct Loss Mitigation Specialist)

50 States

240-619-4112 Fax: 1-206-888-2327 

 

Dec 31, 2007 09:26 AM #6
Anonymous
ANN
Great Post!!!!!!!!!
Mar 26, 2008 06:54 AM #7
Rainmaker
66,554
Toby & John T. Williams
Douglas Elliman Real Estate - Medford, NY

THANK YOU, THANK YOU, THANK YOU!

Oct 22, 2008 03:52 AM #8
Rainer
37,621
Robin Willis
Tucson Expert Agents LLC - Tucson, AZ
CDPE, SRES, Designated Broker

This is one I will be referring back to for a long time.  Thank you for taking the time to put this together.

Nov 14, 2008 03:41 AM #9
Anonymous
Irene Crowder @ ShortSaleIntermediators.com

Thank you for taking the time to put this together!  I will be referring back for a long time.  Thanks again for all your work.

Dec 08, 2008 05:08 AM #10
Rainer
39,086
Moe Bedard
LoanSafe.org - Carlsbad, CA

Thanks everyone for taking the time to say thank you! That is the fuel for my fire ;)

Dec 13, 2008 03:19 AM #11
Rainer
51,434
Susan Manning
Realty Executives - Temecula, CA

CitiMortgage  866-520-5499  Loss Mit

To request payoff demand 800-685-0935 C.S.

thanks for the cool reference!

Mar 25, 2009 08:16 AM #12
Anonymous
Anthony Galeano

Great job.

I agree with you 100%, people needs our support.

Anthony Galeano

Real Estate Agent, Los Angeles - California.

Jun 29, 2009 07:11 PM #13
Anonymous
Coleen Martinez

Thank you for the phone numbers.  If you don't mind the shameless plug, I am building an online community organization to promote the regulation of mortgage servicers. 

www.stopmortgageservicers.org

Aug 18, 2009 08:07 AM #14
Anonymous
Michelle

Moe excellent list..however..just got confirmation today 9/19/2009 that Deutsche Bank is "not doing loan mods at this time including those that are HAMP eligible(per Heather ID #05E and Rep ID#65T)."...so I am trying to get a direct number to them. I already spoke to a bunch of organizations that are non for profit and they all say they cannot make Deutsche Bank do a loan mod if they don't want to do them. Seems to me, that FOREIGN owned Deutsche Bank has no interest in assisting the citizen of this country.

Do us a favor and PLEASE post the direct number to get in contact with them. They are trying to hide under the veil of OneWest Bank.

 

 

Sep 19, 2009 10:16 AM #15
Rainer
148,004
Mike Linkenauger
LinkUp Realty - Jacksonville, FL
Short Sale Realtor - Jacksonville FL

I got a much more detailed list of bank phone numbers that I put together!

www.bankphonenumber.com

 

Oct 02, 2009 03:19 PM #16
Rainer
148,004
Mike Linkenauger
LinkUp Realty - Jacksonville, FL
Short Sale Realtor - Jacksonville FL

I also posted it on Activerain as well for everybody to use

http://activerain.com/blogsview/1267210/loss-mitigation-department-contact-phone-numbers

 

Oct 07, 2009 04:03 PM #17
Anonymous
Lana

Executive Resolution Group

Chase Home Loan Servicing

2210 Enterprise Drive

Florence, SC 29501

(p) 843-673-3682

(f) 866-272-7530

(e) carla.brantley@chase.com

contact (866) 605-9253 for assistance with your Executive Resolution Group inquiry.

Oct 08, 2009 05:20 AM #18
Anonymous
Lana

Hi, does anyone have executive resolution tem's  direct line or e-mail for SHBC Mortgage corp (USA)that one that is in NY? Please post. I've run into a brick wall with modification and need to expidite, but cannot find contact info. thank you.

Oct 08, 2009 05:25 AM #19
Anonymous
Jackie

Do you have the number of Bernie Williams, Chase Home Lending Executive Office?

May 10, 2010 04:52 PM #20
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Moe Bedard

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