Top Producer Tech Support Told Me Their Developers "Don't Think like Realtors"

By
Real Estate Agent with Keller Williams Realty Louisville East (502) 664-7827

I call the Top Producer CRM tech support line pretty often when I can't figure out some of their non-intuitive functions. I really should keep track of my questions as a basis for evaluating the functionality of my next choice of Realtor CRM system. I give Top Producer the benefit of the doubt and assume it's a user malfunction rather than a design flaw.

Often their answer is "that's a good idea, we'll tell management to include it in a future release." That must be a mandatory sign hung in their cubicles.

Can't Do That

The other day I called them asking how I can get the property name to show up next the contact name in a basic view. I got the usual answer; "Can't do that."

A Stunning Statement!

After a few minutes of discussing possibilities of workarounds the tech guy simply said their developers don't think like Realtors.

That I already knew.

 

Posted by

 

 

Dave Halpern, Realtor

The Dave Halpern Real Estate Group

Keller Williams Realty Louisville East

Website David.DavidHalpernRealtor.com

(502) 664-7827

 

 

View Dave Halpern's profile on LinkedIndave_halpern twitterhalperndave_facebookDave Halpern QR CodeLouisville Foreclosure Realtors Dave Halpern

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Lenn Harley 08/13/2011 11:31 AM
Topic:
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Groups:
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Tips tools and technologies for today's REALTOR
"Whacked"!!!
Club Chaos
Tags:
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crm

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Rainmaker
527,841
Peggy James
EXIT Realty Associates - Woodbridge, VA
Woodbridge Virginia Area Real Estate Specialist
And that is why I left Top Producer in the dust! Their is an uncomplicated life beyond that takes so little time to implement with far more results and they think like Realtors! Property Minder or Realty Elite Club are who I like.
Aug 13, 2011 10:50 AM #1
Rainer
403,643
James Loftis
RealEstate911.com - West Palm Beach, FL
RealEstate911.com

I have top producer 8i since it came out about 6 years ago. Would agree that in a lot of areas it not very intuitive.

I have bee looking for a replacement for some time now.

Aug 13, 2011 11:14 AM #2
Rainmaker
525,189
Dave Halpern
Keller Williams Realty Louisville East (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Peggy, James,

I like swiss cheese. But I don't want my contact management system to be like swiss cheese. Too many holes.

Aug 13, 2011 11:24 AM #3
Rainer
216,022
Joe Kenny
Realty Executive Midwest - Darien, IL
Better Than Your Average Joe

Dave I have learned to use Outlook because if the programmer at Microsoft can't think like me well then at least I don't have to pay extra for it.

Aug 13, 2011 11:50 AM #4
Rainer
246,225
Daniel H. Fisher
www.FisherHermanRealty.com (704) 617-3544 - Charlotte, NC
MCRP - Charlotte Real Estate, NC or SC

Software developers can design their products to meet the demands of their target audience. If they don't there will eventually be alternatives.

Aug 13, 2011 03:23 PM #5
Rainer
238,340
Anne M. Costello
Weidel Realtors - Yardley, PA

Dave: I am working with my software developer to customize Microsoft CRM Dynamics for my needs. It has been a slower process than I would have liked, but I think the result will be worth it. Interesting that software developers and a lot of other support vendors have no idea how involved the real estate process truly is!

Aug 13, 2011 09:27 PM #6
Rainer
478,183
Not a real person
San Diego, CA

Happy Sunday!

Aug 13, 2011 10:30 PM #7
Rainmaker
824,487
Sheila Newton Team Anderson & Greenville SC
Berkshire Hathaway HomeServices - C. Dan Joyner - Anderson, SC
Selling the Upstate since 1989

I have never used top producer but have considered it.. I use our paragon mls system and the Remax leadstreat system now.. at least there is no extra fees.

Aug 14, 2011 06:38 AM #8
Anonymous
Liz Murray - Renaissance Home Staging

My son is a computer programmer. He graduated with honors, and now works for hospital where the program they purchased is very inflexible.  He has to try to deal with it internally.   It's a nightmare because he supervisor ..who has NO programming in her background, thinks he's being difficult. 

The problem is often products are purchased by people who can make the decisions, but have no idea if they will work. 

Aug 14, 2011 09:13 AM #9
Ambassador
1,184,212
Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
Luxury service in Howard County & Catonsville

I have used (and paid) for TP for quite some time. If anyone has a better option I am all ears as I have the same issues.

Aug 14, 2011 09:04 PM #10
Rainmaker
508,942
C. Lloyd McKenzie
Albuquerque, NM
Living Albuquerque

Before TP is what it is today I used their service...it did not suit my need thenI got rid of them after 3 months

Aug 16, 2011 04:27 PM #11
Ambassador
2,287,095
1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Aug 20, 2011 03:57 PM #12
Rainer
384,715
Sidney Kutchuk
Property Management & Sales at REALTY WORKS TEMECULA, CA 92590 (951) 217-6745 - Temecula, CA
Property Management & Sales Experts 951-217-6745

Dave,

I also gave up on TP many years ago.

I am currently using Agent Office but its not really any better.

Are we just hard to please.I don't think so.Really simple is better for me.

I think they try to out do each other. Someone need to reverse course and go for KISS not bells and whistles.  

Aug 26, 2011 06:50 PM #13
Rainmaker
512,911
Lisa Wetzel
RE/MAX Realty Affiliates - Carson City, NV
CDPE, SFR carsonvalleyland.com

We left them in the dust years ago ... Not User Friendly!

Sep 04, 2011 04:27 AM #14
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Rainmaker
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Dave Halpern

Louisville Short Sale Expert
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