Sellers – Is YOUR Listing Agent a Liability?

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

Sellers – Is YOUR Agent a Liability?

 

No doubt you have spent a lot of time getting your home ready for sale.

 

  • You interviewed several agents that have the qualifications and experience to sell your home, and made a decision
  • You agreed on a comprice, showing instructions, signage and a lockbox, and signed a listing contract
  • You depersonalized, spruced up the front yard and entrance
  • You thought everything was ready to move ahead and get your home sold quickly

 

Seller Handbook 

 

Time Out. You have a big problem.

 

Your agent could be a liability, and you may not even know it. Watch for these hints of sabotage to your sale. The problem is, you may not even be aware of some these issues:

 

You did not receive a written marketing plan for YOUR home. Do you even know WHAT your agent, who is presumably looking out for your best interests, is planning to do to get your home sold?

 

Your agent does not return calls or emails promptly – how will you even know of your agent is not doing the job with buyers and buyer agents? If agents can’t get questions answered for their buyers, or can’t gain access through your agent, you have a big problem.

 

Your MLS listing is fraught with errors, typos, missing information, and limited or lousy photos – have you even seen the MLS listing that your agent created? You certainly should! Buyers these days look on-line first and they want photos, lots of them. Buyers will often ignore listings with no photos, or those that do not show the home well.

 

There is limited on-line exposure. Given the number of buyers looking on-line (90% or more start their search on the Internet), your home MUST be out there on multiple sites. You never know where a buyer may come from – do you want to risk missing the right buyer? Where IS your agent marketing your home and how does it look?

 

There is limited, or no, communication from your agent regarding responses to the listing and on-line marketing. Maybe there is not much happening, or maybe there is. Do you know?

 

The brochure box is often empty – OK a brochure box is not necessarily going to sell your home, but an empty box is inexcusable and sad looking if one is being use. There are people who may drive by and want to grab a brochure. I would ask your agent for a supply so you can keep it filled in case s/he is not on the job. If you can’t keep it filled, don’t put one out there.

 

No doubt there are lots of great agents out there who will do a fabulous job and you won’t have to worry.

 

Just make sure YOUR agent is not a liability. You have a lot riding on the sale of your home, and things that stand in the way need to be dealt with.

Comments (55)

Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Chuck - so true. And buyers really want to see them. That said, sometimes photos do not do justice to a home or may show it in a better light than it is. I always tell buyers to NOT ignore listings on the basis of poor or missing photos. You just never know.

Barbara-Jo - the job has certainly gotten more complex and challenging. Some take the easy way out, but seem to forget about their clients.

Joy - indeed. But it does happen. Some folks sell a good line. And as someone else mentioned, there is the issue of over-promising (to get the listing perhaps?) and then underdelivering.

Sherri - it's trustrating for several reasons. One, it can make our job when working with buyers harder. And it gets difficult to explain to buyers why listings are so inacurate, etc. when they ask. And that certainly reflects badly on us all.

Jeff

Aug 14, 2011 06:16 AM
Lee & Pamela St. Peter
Berkshire Hathaway HomeServices YSU Realty: (919) 645-2522 - Raleigh, NC
Making Connections to Success in Real Estate

Jeff, as I was reading along I thought 'this is terrific'!  And was going for that suggest button.  Drats.  I'm a day late! 

In any event this is such timely and good info.  I was just with a couple moving here the other day.  They have their home on the market and aren't happy at all with the listing agent.  And for many of the exact reason's you mentioned.  When I asked how they chose that agent, they said HE WAS THE ONLY ONE THAT RESPONDED!  How sad ...  I agree with Richie, those 'fraught makers' do make the good ones look even better and shine <brighter>!


Pamela

Aug 14, 2011 07:50 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Jeff not being able to get a hold of your Realtor should be a major red flag for a Seller, and maybe time to make a call to their Broker.

Aug 14, 2011 08:17 AM
Scotti Jowers
CENTURY 21 Shackelford French, Search West Monroe Homes - West Monroe, LA
Realtor - West Monroe, Louisiana Homes for Sale

Jeff,

Great post with many great point. Agents have to be accessible. That means making every effort to answer every call, or at least, return every call within a reasonable amount of time.

Aug 14, 2011 08:55 AM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Here's one (and I am not going to say anymore--but you may be able to tell that I'm a bit unnerved): your agent is an old friend who has not worked actively in real estate or closed a deal since 2008 ;-) (Yes, it's true.)

Aug 14, 2011 09:25 AM
Teresa Tedder
Carolina Realty of Wilkes Inc - Wilkesboro, NC

I agree with you!  I send an mls copy to the seller before I go live with it.  I want to make sure I havent made a big error or a little error with regards to the listing.  I also love to type in the address of the listings and see where all the agent is marketing the property.  Also, if your agent wont return your call or email that is a big red flag!!!

Aug 14, 2011 11:31 AM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Jeff - This is great advice for sellers to make sure their homes are actually being marketed.  How can homes get sold if they aren't well marketed, don't have pictures, etc.?

Aug 14, 2011 11:44 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Ginny - I think it's good that they are checking on us. Of course it's nice to be trusted that we are doing what we say but they ought to know what's going on - it's their home, after all.

Ridhi - thanks for the compliment. I think the list could make a good marketing piece with some changes so it works for the individual agent.

BB - and that's what many of the surveys sya. One would think that given the size of the transaction people would take a more thorough approach. Certainly many do, and it shows, and but there the exceptions.

Donald - makes sense to me. Even if you use an assistant as the agent you are still responsible. Blaming others is a cop-out.

Jeff

Aug 14, 2011 01:41 PM
Sheldon Neal
Bergen County, NJ - RE/MAX Real Estate Limited - Maywood, NJ
That British Agent Bergen County NJ

Jeff - I run into listing agents almost daily who are not serving their clients as well as they could! From listing spelling errors, to lack of photos (or clear ones) to not being reachable on their phones! Its a shame there are so many of them still out there !

 

Aug 14, 2011 02:46 PM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Jeff there are a lot of people calling themselves agents that think it's enough to pay the MLS dues and throw it on the market. It only becomes for the second agent with the listing as the home has already become stale, and ultimately it's the seller that loses.

Aug 14, 2011 02:56 PM
Sidney Kutchuk - Realty Works Temecula Kutchuk - Realty Works Temecula
Realty Works Temecula - Temecula, CA
Realty Works Temecula

Jeff:  I just saw a home overpriced by at least $100,000, I consider that listing agent to be a liability to the seller for giving them false hopes that it will sell.

Aug 14, 2011 05:04 PM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

So what is the answer with these agents. Everyone seems to know one of them in their area. Since they give everyone a bad name, what can we do?

Aug 14, 2011 05:53 PM
Michael L. Brownstead
Brownstead Real Estate, LLC - Frisco, TX
ABR, GRI, MRP, SRS, 1SG US Army (Ret.)

I agree, strict, timely and routine communication is key between seller and listing agent. I once had my house on the market, the listing agent held open houses on it, but never provided feedback, so I had to personally call the broker ans ask him why his agent did not provide feedback; needless to say it got fixed really fast!

Aug 14, 2011 11:27 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Someone suggested pointing out to the seller how some agents are not pulling their weight. I think the owners get enough of all the horror stories thanks to the media, other bloggers. Take the high road and show them on line a typical listing like theres and walk them through what you do and why. Leave out the little Jack Horner you vs other wearing the "R" and just show them the extra work, sharper and more plentiful photos, real video, helpful copy and the way real estate marketing works today. How it did a few years back and why you get results. The SOLD's in the neighborhood cut to the case when they are your color, font size, brand.

Aug 14, 2011 11:57 PM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

Of all these clues the one that can be remedied so easily - the MLS listing errors.  How many agents do not share MLS listings and ask teh client for feedback?

Aug 15, 2011 12:33 AM
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

Where do I begin? The list is a start for sellers to review. The sellers want it sold and to be informed during the process.

Aug 15, 2011 02:35 AM
Valerie Crowell
Keller Williams - Walnut Creek, CA
Broker Associate

I pray my sellers google their property and I pray that all my clients google me.  

Nice post Dude.

Aug 15, 2011 03:04 AM
Florence Foote
Keller Williams® Realty - Topanga, CA
Realtor, real estate agent
The points included in your post should be part of the regular activities expected from a listing agent. Sadly though, it seems too often to come as "extras"!!! Photos can be terrible (and I am talking about homes listed at $1 million and above); communications between sellers and listing agents are seriously lacking with agents often not reporting in a timely manner to sellers regarding showings; it boggles my mind.
Aug 15, 2011 03:58 AM
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL
REALTOR

Jeff - Excellent Post!  A few weeks ago I went on a listing appointment and the agent prior to me brought NOTHING, he just walked in, looked at the home and gave them a price.

Aug 15, 2011 05:16 AM
Lynn B. Friedman CRS Atlanta GA 404-939-2727
Atlanta Homes ODAT Realty - Buckhead - Midtown - Westside ... Love our City - Love our Clients! - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Jeff - 

GREAT ADVICE !!  You said, "... MLS listing is fraught with errors,... and limited or lousy photos."

I couldn't believe the picture I saw today on a listing! The picture was of the traffic line down the middle of the street!  Just decided to use it in a blog instead of placing it here.

Have a happy day -
Lynn 

Aug 27, 2011 05:47 PM

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