Client Satisfaction is critical to longterm success*

By
Real Estate Agent with Coldwell Banker Residential Brokerage DRE# 01816975

I have been working with very organized and focused Silicon Valley buyers for 6 months, and we've now been successful in finding the home that meets all their criteria. Yesterday they sent me a great testimonial describing what they found most valuable about working with me over these past months. ~ I always strive for 100% client satisfaction, and each client is the judge with their own variation of a successful transaction standard, aside from a great price!  As a Realtor in Silicon Valley managing successful transactions in this transitioning, transforming, and emotion infused real estate business that relies on the alignment of multiple service layers influx, there is not always 100% certainty! So its critical to know what will satisfy each client, and what will be viewed as failure.  My CEO and his wife, an ER Nurse for 24 years have high standards for the details, and they have been satisfied with my service. Client satisfaction is critical to short and long term success ~ everyone is satisfied now, the idea is that clients will share their success with their friends and family that evolves into future referrals and that equals long term success:

Most buyers today can do a lot of research themselves, so while certain specific knowledge definitely helps, the most important thing for me (like in any other business) is to work with one who has the determination to get things done, you do and as a result we got the right house for us. When we first met, you struck me as someone who would do whatever it takes to help us get the right house for us which was exactly what I was looking for.. You did a great job pointing out that there were issues to consider about each house, you were very frank and honest and we really appreciated that.  You provided guidance to make sense of the asking prices of various homes we saw, and you did a great job helping us make the right offer. You are a go-getter and very responsive, I can reach you anytime and you are always there to answer our questions and ease our concerns. You take care of the details, and we will definitely refer you to our family and friends.

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