IXACT Contact - Amazing Customer Service...

Reblogger Jennifer Allan-Hagedorn
Education & Training with Sell with Soul

Anytime my name is mentioned, I just have to re-blog ;-]. But what Ruthmarie says here is absolutely true - the customer service at IXACT is great - very personal and reliable - and I've literally sent hundreds of agents their way. Anytime we've had an issue - something that slipped through the cracks - they're all over it and end up creating a fan out of the person who was a little grumbly at first ;-]

I endorse very few outside providers, but IXACT is one of them. They offer a free 35-day trial (but it will only take you a few hours to figure out if you love it) - and you can extend that trial to 60 days if you use the special Friends-of-JAH enrollment link: www.ixactcontact.com/ja.

Anyway, thanks for the mention, Ruthmarie!

Original content by Ruthmarie Hicks

It's been the best of times and the worst of times when it comes to support services.  I recently wrote a short post about my on-going issues with Animoto.  It seems a bit ironic that at the same time I was having an experience of a completely different nature with IXACT Contact which I decided to try out due to Jennifer Allen's endorsement.   My previous system was an EXCEL spread sheet which had finally hit the critical mass that made my home-made system - more than a tad sluggish.  This contact management system is not sexy or flashy.  It does what it says it will do - which is pretty much everything I need and it does it simply and easily.  It is intuitive enough to user friendly.  Oh - and one more thing  -  the customer service is top-notch. 

Last week I enjoyed a webinar where the system's features were explained by Jennifer and an IXACT representative.  They followed up with a phone call and helped me to secure the additional free weeks that you get for signing up through Jennifer.  I mentioned that I needed an EXCEL file loaded and they called me to help with that.  They followed up with a couple of emails to make sure everything was functioning the way I needed it to.   These guys truly went that extra mile to help me get set up and they saved me perhaps a couple of hours of mucking around. 

In my practice, I try to do the same.  Sometimes its a bit difficult when I am with a client because I do turn off my phone when I am working with someone and when I'm driving in heavy or fast traffic  (bluetooth notwithstanding - I find it too distracting under some circumstances).  But theres is the model to certainly strive for...and thank you Jennifer - for introducing use to IXACT...



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Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
Luxury service in Howard County & Catonsville

I use Top Producer and I hate it. Maybe it's time to look at this option?

Aug 20, 2011 03:08 AM #1
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Ellie - I used TP until they upgraded to 8i and then I gave it up - even though I LOVED 7i, I simply could not master the new version. I call IXACT Top Producer OFF steroids... it's much easier and more intuitive.

I have a whole page of ramblings on the subject here: www.sellwithsoul.com/contact-management.


Aug 20, 2011 03:12 AM #2
Sue Gabriel
Cleveland, OH

I agree with Ruthmarie! IXACT Contact is the best!

Aug 20, 2011 04:02 AM #3
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

Hi Jennifer - sometimes less is more.  The contact management system that you actually USE is more likely to be a winner than the one that leaves you so confused that it grows virtual cobwebs on your hard drive or browser....

Aug 20, 2011 03:06 PM #4
Liz Vatovec
Keller Williams Realty - Clarksville, TN

I also used TP for awhile but it was too much. Not the cost but rather the time and effort it took to just figure out what seemed like an easy task. I gave up using TP and have just been using the contact program that came with my mac book. Of course this does not allow me to expend on my real estate tasks. After reading more about the Ixact service I think i will give contact management another try. Thanks for the info. 

Sep 15, 2011 11:33 AM #5
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