Support for the Team - The High S Personality

Mortgage and Lending with Fairway Independent Mortgage Corp Louisiana NMLS#2289 Equal Housing Lender NMLS 69996


This is the fourth of a five part series on how to use DiSC® testing and personality profiling to perfect and improve your sales approach and build better relationships with your team members and referral partners. 

According to the DiSC® Personality Profiling model, the High S personality type is defined by loyalty, dependability, and compassion. People classified as High S add a personal touch, and are the players that everyone needs on the team. Their mission is to serve, and they like to be commended for it.

General Characteristics
High S personalities are understanding and friendly. The value they provide to a team is reliability and dependability. They are loyal team workers, and are compliant towards authority. They are patient and sympathetic listeners.

Communicating with a High S
High S personality types are looking for long-term relationships. Their offices and desks are surrounded by photos of their family and friends. These are warm people who will show the patience to have an in-depth conversation, not only with your referral sources, but also with your clients, striving to understand what is important to them. They deal with the heart, and their mission is to serve.

A High S does not respond well to an aggressive approach, so avoid being confrontational. They are not argumentative people. They work best in a stable, predictable environment, and do not tend to work well in a commission structure. They like to stand on solid ground.

Positive Characteristics

The High S is full of common sense. Their loyal allegiance to team goals makes them the perfect type to put in front of clients. They create the warm and fuzzy feeling that builds trust and comfort for the client, and carry out the vision of the leader without flaw. Their interest in establishing long-term associations aids them in developing referral relationships.


The High S takes a long time to adjust to change. They prefer stability. They hold grudges, and are typically oversensitive to criticism. Their greatest fear is loss of security. They are motivated by safety, security, and recognition for their loyalty.

When a High S has a difference of opinion with others, they will not be inclined to openly disagree, which can lead to problems in resolving issues. They will sometimes need an external motivation to set goals and achieve results.

Make sure you have at least one High S on your team to assist you in taking your business higher!  I have one that I cannot do without! 

Are you a High S? 

Check out my previous blogs on Personality Profiling:

Part One

Part Two

Part Three

Part 5 coming soon

The Compliant Engineer

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Louise G. Thaxton NMLS #69996, VA Home Loan Expert

#14 in Nation for VA Loans (Scotsman Guide)

Fairway Independent Mortgage Corp NMLS #2289

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Comments (3)

Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

I do have one on my team and a very good one at that. .

In general, if we look at each profile D -I -S-C as a glass of water. .

we should strive to have all 4 cups full. . and when you acknowledge one being low. . you should seek outside help.

A team with all 4 cups full is a productive team working in all 8 cylinders.


Love your series!


Aug 28, 2011 11:51 PM
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert


You got my interest and now I will have to read the other 3 blogs about personality traits. I get the feeling you have had success by looking at these personality traits?

Thanks for commenting on my blog as comments are always appreciated.

Aug 29, 2011 04:36 AM
Louise Thaxton NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289 Equal Housing Lender - Leesville, LA
Military Mtg Specialist - 866-960-9115 VA FHA USDA

Fernando - that is a GREAT analogy about the glass of water!  I am blessed to have a great "S" on my team as well.


Bob - Hope you enjoy and YES, much success when I finally "got" this!  It has been a process for sure - but once I discovered the power of putting the right personalities with the right position - it was POWERFUL!  Thanks for YOUR comment!


Aug 29, 2011 05:38 AM