My business partner and I always ask our clients to please write a short testimonial about their experience of working with us. Naturally, we encourage them to be honest. Besides once, a long time ago when a client said that my partner was on his cell phone too much, we have had nothing but great reviews.
So, after a recent settlement of a home a home we had listed in Ellicott City, MD our sellers wrote a very nice testimonial about how smooth the transaction went and how they appreciated our professionalism, etc. We always post the testimonials on our web page but, we thought, let's put it on our FaceBook page, too.
Almost immediately, another agent that we've known forever also, from Marland...who, out of professionalism shall remain nameless posted some very nasty remarks about us not having any modesty and, he even went on to say, "Click! You're gone," as if he "de-friended" us. Not that I care but, we thought...How Rude!
So, I ask you how is posting a client's kind words on FaceBook so wrong? How is it any different from any testimonials from "real people" that we've all seen on TV or heard on the radio from satisfied customers of a home improvement contractor or a caterer or any other service oriented company? It's advertising, isn't it? I would think that anyone looking for a Realtor or any other service provider would want and appreciate knowing about other peoples' experience with that company.
Your thoughts and comments?