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Communication - Listening is a Key to Your Success

By
Real Estate Agent with Keller Williams Elite RM423455

In the first post on communication, I spoke about the importance of clarifying in your own mind what you needed or wanted to ask for. Stephen Covey in Seven Habits of Highly Effective PeopleCommunication - Listening describes this as beginning with the end in mind.

A second important point of communication is to listen. Do not interrupt. Do not begin thinking about what you are going to say and ignore what the other person may be saying. Listening is a key component of communication. Ask relevant questions and listen to the responses.

When you listen to another person, you discover the values and the motivations of the other person.  Are you going to be more effective in your job, in your family and your relationship as a whole, if you truly understand what is driving the other person? The answer is a hearty, “Yes!”

I can explain how I will help the other person achieve his or her goals after I understand what is important to him or her. It makes me a more effective realtor®. It allows me to be a better husband and father. How well do you listen? Truly listen?

If you value communication and want someone who will actually listen to you, please contact me.

Posted by

 

 

Living in Lancaster Group

 

An agent who places your interests as his first priority. 
Cal Yoder

Your Homes for Sale in Lancaster Agent

Keller Williams Realty Lancaster

1630 Manheim Pike

Lancaster, PA 17601

Office Phone: 717-735-1145

Cell Phone: 717-413-0744

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Show All Comments Sort:
Jon Quist
COLDWELL BANKER Howard perry and Walston - Clayton, NC
THE BUYERS ONLY Realtor since 1996

I actually took Covey's entire course when he was really popular back in the early 90's. Made sense then. If I could remember the contents now, I'd be a happy camper.

Aug 30, 2011 04:24 PM
Digital Digital
Alachua, FL
full service

Hi Cal,
This so true!
You’re pushing some hot buttons.......  We sometimes speak too quickly but listening first and seeking to understand instead of being understood is the key to any successful relationship!
Have a wonderful week!

Aug 30, 2011 04:26 PM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

I hear you Jon. But you can get a quick view by googling and getting a synopsis on his 7 habits.

Wandanna, I hope you are experiencing much success in your relationships and work.

Cal

Aug 30, 2011 04:32 PM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

I agree Cal, listening is key.  For me, if someone is rambling on and on about inconsequential things though, I do stop them and ask them to please get to the point.............I don't need the 10 year history, just the problem at hand.

Aug 30, 2011 11:21 PM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

As always Roger, you make a great point!

Cal

Aug 30, 2011 11:40 PM
The Scott Loper Team Bux-Mont Premier Properties
Keller Williams Real Estate - Montgomeryville - Lansdale, PA

Hi Cal,

Nice post.  Listening is critical; sometimes clients aren't even sure of what they want so patience and "an ear for what they are really saying" can avoid frustration for everyone.

Lisa

Aug 31, 2011 12:41 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Cal, Effective listening is paramount to being an effective speaker and one that I often mess up on!  Thanks for reminding me. 

Aug 31, 2011 12:41 AM
Anne M. Costello
Weidel Realtors - Yardley, PA

Cal: Effective listening is a skill that must be honed. The better we become at listening, the more successful we will become.

Aug 31, 2011 12:52 AM
Howard and Susan Meyers
The Hudson Company Winnetka and North Shore - Winnetka, IL

Great post Cal.  Listening is the key to any successful relatioship.  Agents often want to share their opinions even if the client is not asking for it. 

Aug 31, 2011 01:04 AM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

Lisa, you are right about having patience and listening, so clients can discover what they want.

Judi, I needed to remind myself.

Anne, I agree.

Howard and Susan, listening is key to relationships. I have opinions and things to share, but listening and adding them when appropriate seems to work well for me.

Cal

Aug 31, 2011 01:10 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Cal,

I came over from Judi's re-blog of this post. She said it was a great read and she was right! Listening is the key to relationships..and I agree you can add your opinions and things to share when its appropriate :)...well said!

Aug 31, 2011 01:25 AM
Bob Jakowinicz
National Realty Centers Livonia--Bob Jakowinicz - Livonia, MI
Michigan Real Estate Agent-- MI Real Adventures

This must be why my Dad always said you have two ears and one mouth for a reason, lol.  By listening we can learn so much very quickly

Aug 31, 2011 01:42 AM
Don Barrett
Integrity Real Estate Services - Idabel, OK

Picked this up from Judi's re-blog.  A short great read that makes a point that every person should heed.

Aug 31, 2011 03:03 AM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

Dorie, thanks.

Bob, so true. Our fathers somehow had lots of wisdom, didn't they?

Don, I know I need to heed my own advice more frequently.

Cal

Aug 31, 2011 03:45 AM
Krystal Knott
Christie's International Real Estate - Summit Colorado - Breckenridge, CO
Breckenridge CO Real Estate & All Summit County CO

Cal, great post!  I truly believe that bad communication and listening is the root of most issues that occur.  It is very important as realtors to communicate properly when working with a client, a transaction, the other broker, etc.  Again, great post!  --Krystal

Aug 31, 2011 06:09 AM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

Thanks Krystal.

Cal

Aug 31, 2011 09:10 AM
Jack Mossman - The Nines Team at Keller Williams in Lodi
The Nines Team at Keller Williams in Lodi - Lodi, CA
The Nines Team in Lodi

Cal - I too travel from Judi's reblog.  I'll also point to the wisdom of Bob's (#14) father's saying about two ears and one mouth.  However, I am reminded that sometimes the "long story" tells you a lot more than the Reader's Digest version.  Over time, I have discovered that taking the time to hear all the seemingly unrelated details (aka ... ramblings) reveals a truth that would otherwise only be found in the "re-do" activities ... with the thought "if I had only known (this or that) ... then I could have avoid all of this ...."  Thanks for sharing and I look forward to your continuing observations around communication.

Aug 31, 2011 11:05 AM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

The long story or many different chapters with a person helps you get to another well. Thanks so much for stopping by.

Cal

Aug 31, 2011 02:14 PM
Liz Wallace
Century 21 Sherlock Homes - Rockville Centre, NY
Broker C21 Sherlock Homes, Rockville Centre, LI, N

Judi sent me and glad she did.  You cannot communicate if you are not listening and listening is not always easy.  Like I tell my grand children, look at me and put your listening ears on.  They are very different from regular ears.

Sep 01, 2011 05:18 AM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

Liz, love your comment you share with your grandkids. Great! Thanks for stopping by.

Cal

Sep 01, 2011 07:10 AM