ALLOW ME TO FOLLOW UP MY BLOG ON FOLLOW UP WITH A FOLLOW UP BLOG....

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Real Estate Agent with Joe Manausa Real Estate 8508880888

BROUGHT TO YOU FROM YOUR FRIENDS AT THE DEPARTMENT OF REDUNDANCY DEPARTMENT

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This is a follow-up to my previous post on Follow-up.

Here are four methods that you can use to make your follow up more effective.

1. Post-sale feed-back

Tallahassee Real Estate Market

After completing deals with your customers, call them and ask if they were pleased with the service provided, what they like most about working with you and what they would like to be improved. Show them that you care about them and not only about your business.

2. Respond to your clients' needs

Your customers' plans and real estate needs change in time.  They might not be the same as the last time they bought their home. Be sensitive to each customer's needs and offer them the information that best suits their interests.

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3. Develop a consistent quality communication campaign

We call ours the Past Client Club here at Century 21 First Realty, but there are many ways to skin this cat.  You can use thank you notes, phone calls, e-newsletters, sales letters, etc.  You can contact them on anniversaries, holidays, or send them periodic tips about buying a home, selling a home, home improvement, whatever.  Anything that keeps you and your company in the minds of your customers will help your business. Our goal is 28 times per year!

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4. Getting Personal

Tallahassee Homes For Sale

This is still a personal business.  So, treat your customers that way.  Meet periodically them over coffee or lunch.  Ask about their family, hobbies, personal goals, etc.  When you show customers that you really care about them on a personal level, their trust runs higher and it's more likely they will choose you again as their real estate agent

The whole point in following up with your customers is to show them that you are not interested only in closing deals, but in building relationships. 

 


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Joe Manausa, MBA, CRB, CRS | Broker / Owner | Century 21 First Realty

2365 Centerville Road | Tallahassee, Florida 32308 | 850-386-2001 | http://www.manausa.com

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Rainer
42,692
The Entire Team of Price & Company Professionals
Price & Company Realty - Myrtle Beach, SC
It's great to be reminded of the basics.  Thanks again for the basics reminder.
Oct 24, 2007 05:06 AM #1
Rainmaker
1,171,320
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate
Thanks Christopher, I'm glad you liked it.
Oct 24, 2007 05:31 AM #2
Ambassador
920,196
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
Excellent Joe. Love the graphics too.
Oct 24, 2007 05:50 AM #3
Rainmaker
1,171,320
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate
Thanks Missy. I figured it was time to dust off the photo album again.
Oct 24, 2007 06:20 AM #4
Rainmaker
25,367
Eva Armstrong
Environmental Visions - Tallahassee, FL
Environmental Visions

Joe-- The bus, is that your rec room????  LOL....

Oct 24, 2007 09:01 AM #5
Rainmaker
1,171,320
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate
Absolutely Eva. It's great for company parties too.
Oct 24, 2007 09:42 AM #6
Rainmaker
147,121
Kaye Thomas
Real Estate West - Manhattan Beach, CA
e-PRO, Manhattan Beach CA
Joe.. great post .. love the illustarations of the 4 principles..
Oct 24, 2007 09:44 AM #7
Rainmaker
1,171,320
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate
Thanks Kaye.
Oct 24, 2007 10:13 AM #8
Rainmaker
1,171,320
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate
Thanks Michael. and Michael, Thanks.
Oct 25, 2007 09:07 AM #9
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Rainmaker
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