Vegas Bob says "Shame on you DELTA AIRLINES" ... very poor Customer Service!

Bob, what a bummer!

   I flew Delta last week from Tallahassee to Salt Lake City round trip... 4 total flights.   I did not experience any problems.

   Contact "somebody" at Delta.  They need to make it right.

VB, how rude! I would contact Delta about this...better yet, send them this post :-)

I hope the airline reads this.  Happened to us on a flight back from Hawaii.... yuck

VB, I usually ty to fly Delta whenever possible and have never in the past 30 years experienced anything even remotely like what you've described.  I am hoping it's an isolated incident which can and will be corrected.

VB - As a former Flight Attendant (Air Canda) I can only say that this type of "customer service" is unacceptable.  Please make sure you write a letter to Delta Airlines.  I'm sure they will only add it to the pile, but this needs to be documented.  I'm so sorry your relatives experienced such poor service.

That is very sad VB.  Good for you in publishing.  BTW, I think you want to add an "H" to your title.  I wonder if they will see this and react.

VB -  What a shame for your dad and family.  I've never been a big fan of Delta. Would prefer Southwest over anything!!

Not sure how to go about punishing but calling them out to 200K possible customers is a good start. Thanks for shining the light on them Bob. You can bet who I WON"T be flying with next time.

THink you mean SHAME on you in the title, right?  that does stink though....no excuse for that!

VB

We are hesitant to fly on Delta.  On a flight last year to FtLauderdale, they started rudeness at the gate.  For some reason known only to some obscure creature in the universe, we were on StandBy...no explanation even though we had the tickets a long time.  They were rude and unpleasant to everyone at the gate, at least they dd not discriminate.  I laughed when I saw their latest ads and commercial about their superb service.  Looking forward to hearing what happens on your end. A

Bad experience with them in 2008.  The first and only time I flew with them.  They lost my luggage.  They didn't even know where it was because they SUPPOSEDLY didn't have electronic scanners back in 2008. 

Our plane got in late (it was 11 PM or so) and the people at the counter didn't give a rat's ass if I had to be at my grandfather's funeral at 9 AM (son was a paul bearer) with no formal clothes.  They finally delivered the suitcase full of clothes to my parent's house at 9 PM the night before we left.  Offered the three of us ONE $50 voucher for our "inconvenience".  I don't believe there was even a "sorry".

Never ever ever will I fly them again.  Luckily I had family to borrow clothes from but it wasn't fun and I was extremely sleep deprived for the funeral.  I much prefer flying on Southwest even though they have the "cattle call" for boarding.  Flown them MANY MANY times and they don't seem to lose luggage and they are on time for the most part.

It's a rough job, but the fact is that people in the service trades often forget that they are in 'service' industries.  And you build, or destroy, service businesses one customer at a time.  If I managed an airline, I would tell my employees to always remember two words:  Pan Am. 

They were once the most prestigious airline in the world and they are long gone. 

Vb

That is a big 10-4. Delta sucks like crazy. They canceled a flight on me at the last minute.

VB.

I Used Delta in the past...Service was Ok...

Now they charge extra for bags and food...