Vegas Bob says "Shame on you DELTA AIRLINES" ... very poor Customer Service!

Industry Observer

Shame on you "DELTA AIRLINES" ...


Robert (Vegas Bob) Swetz's father and some other relatives flew into Las Vegas Nevada this evening, and they were very disappointed with DELTA AIRLINES.

They flew in from Minneapolis Minnesota on Flight 1551 which arrived in Las Vegas at around 7:00pm Pacific time 9-2-2011. They mentioned to Vegas Bob that the Flight Attendants were plain rude, yelling at passengers, etc.

One passenger asked a Flight Attendant for a glass of water for his child and they said no, also that they wouldn't be serving any beverages on a 3 hour flight.

My father, sister and other passengers mentioned that the toilets were giving off a nasty odor like an "Odd-House" that hadn't been cleaned in weeks. My father even asked one of the Fight Attendants if they had some air freshener to spray in the toilets, the attendant said to my father ...

"No I don't have any air freshener, do you?"

This is just plain RUDE and some terrible customer service, and they are lucky that Vegas Bob wasn't on this fight ... ;o(

All I can say about the way that passengers on Flight 1551 were treated from Mpls/ MN to Las Vegas NV is "Shame on DELTA AIRLINES, the Flight Attendants and maybe DELTA should find some employees with more respect towards people ...

Robert (Vegas Bob) Swetz  9-2-2011

Please note: The photograph above was not taken by Robert Swetz

Posted by

Robert "Vegas Bob" Swetz  

Direct: 408 410 4171

"Have a Wonderful Day"



Comments (24)

Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

VB, I haven't flown in years. When I did used to fly on a regular basis, I flew United. Never cared for Delta. Not sure if United is still around. For the amount of money consumers pay for air fare something should be done about the rude and abolute horrible treatment of its customers. They treat their customers like they are cows. If I don't have to fly, I won't.

Sep 02, 2011 06:14 PM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

VB, how rude! I would contact Delta about this...better yet, send them this post :-)

Sep 02, 2011 06:16 PM
Susan Goulding
Crown Key Realty, Inc; Tracy & Mountain House Sales and Property Management - Tracy, CA
Northern CA - Tracy & Mountain House Real Estate

I hope the airline reads this.  Happened to us on a flight back from Hawaii.... yuck


Sep 02, 2011 06:17 PM
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

VB, I usually ty to fly Delta whenever possible and have never in the past 30 years experienced anything even remotely like what you've described.  I am hoping it's an isolated incident which can and will be corrected.

Sep 02, 2011 06:57 PM
Sally Weatherley
Vancouver Home Staging, Home Stager Vancouver, B.C

VB - As a former Flight Attendant (Air Canda) I can only say that this type of "customer service" is unacceptable.  Please make sure you write a letter to Delta Airlines.  I'm sure they will only add it to the pile, but this needs to be documented.  I'm so sorry your relatives experienced such poor service.

Sep 02, 2011 07:13 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

That is very sad VB.  Good for you in publishing.  BTW, I think you want to add an "H" to your title.  I wonder if they will see this and react.

Sep 03, 2011 12:02 AM
Eileen Hsu
Douglas Elliman Real Estate - Manhattan, NY
I have heard a similar bad customer service for Delta airline. Perhaps they are not treating their employee well therefore the flight attendents were rude to the customers.
Sep 03, 2011 01:27 AM
Rebekah Radice
Imagine WOW! Digital Marketing Agency - Burbank, CA
Social Media Marketing, Coaching & Training

VB -  What a shame for your dad and family.  I've never been a big fan of Delta. Would prefer Southwest over anything!!

Sep 03, 2011 01:41 AM
Randy Ostrander
Lake and Lodge Realty LLC - Big Rapids, MI
Real Estate Broker, Serving Big Rapids and West Central MI

Not sure how to go about punishing but calling them out to 200K possible customers is a good start. Thanks for shining the light on them Bob. You can bet who I WON"T be flying with next time.

Sep 03, 2011 01:55 AM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

THink you mean SHAME on you in the title, right?  that does stink excuse for that!

Sep 03, 2011 03:29 AM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello everyone and Sally & Kristin ... VB must have been half asleep when he posted this, I wish AR had "Spell Check" for titles ... ;o)


Sep 03, 2011 04:00 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

That's one reason I retired early Bob.  You wouldn't have been treated like that on my airplane!

Sep 03, 2011 04:50 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


We are hesitant to fly on Delta.  On a flight last year to FtLauderdale, they started rudeness at the gate.  For some reason known only to some obscure creature in the universe, we were on explanation even though we had the tickets a long time.  They were rude and unpleasant to everyone at the gate, at least they dd not discriminate.  I laughed when I saw their latest ads and commercial about their superb service.  Looking forward to hearing what happens on your end. A

Sep 03, 2011 05:04 AM
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

Bad experience with them in 2008.  The first and only time I flew with them.  They lost my luggage.  They didn't even know where it was because they SUPPOSEDLY didn't have electronic scanners back in 2008. 

Our plane got in late (it was 11 PM or so) and the people at the counter didn't give a rat's ass if I had to be at my grandfather's funeral at 9 AM (son was a paul bearer) with no formal clothes.  They finally delivered the suitcase full of clothes to my parent's house at 9 PM the night before we left.  Offered the three of us ONE $50 voucher for our "inconvenience".  I don't believe there was even a "sorry".

Never ever ever will I fly them again.  Luckily I had family to borrow clothes from but it wasn't fun and I was extremely sleep deprived for the funeral.  I much prefer flying on Southwest even though they have the "cattle call" for boarding.  Flown them MANY MANY times and they don't seem to lose luggage and they are on time for the most part.

Sep 03, 2011 05:42 AM
Eric Crane -- Your Full Service, Discount Fee Realtor®
DPR Realty LLC - Gilbert, AZ
Greater Metro Phoenix Arizona

It's a rough job, but the fact is that people in the service trades often forget that they are in 'service' industries.  And you build, or destroy, service businesses one customer at a time.  If I managed an airline, I would tell my employees to always remember two words:  Pan Am. 

They were once the most prestigious airline in the world and they are long gone. 

Sep 03, 2011 07:18 AM
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!


That is a big 10-4. Delta sucks like crazy. They canceled a flight on me at the last minute.

Sep 03, 2011 12:55 PM
Dale Baker
Baker Energy Audits and Commercial Properties Inspections - Claremont, NH
New Hampshire Relocation Real Estate Information

Howdy and evening VB

wow that sure is to bad that happen to your family and the other folks. Delta use to be a top Airline to fly on. Back when I did a lot flying I used them all the time, that was many many moons ago.

Have a good one
Dale in New Hampshire

Sep 03, 2011 01:07 PM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello everyone and it sounds like "DELTA AIRLINES" need to get their act together, thanks for stopping by everyone with your comments ...

VB ;o)

Sep 03, 2011 02:21 PM
Joshua Zargari
MJ Decorators Workshop LI staging and home decorating - Lynbrook, NY
MJ Decorators Workshop


I Used Delta in the past...Service was Ok...

Now they charge extra for bags and food...

Sep 04, 2011 08:04 AM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello Renee and WOW what a drag and that is terrible what happened to you!

VB ;o)

Sep 04, 2011 06:53 PM