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A Rant, A Rave, and A Riddle

Home Stager with Owner, The Refreshed Home White Plains NY

A Rant, A Rave, And A Riddle



Am finishing up a few big projects now, two of which required me to replace appliances to get the houses ready for sale.

Although I always prefer to go to smaller, local stores I need a lot of things for these jobs, so thinking well, OK< maybe the NAMELESS BIG BOX STORE will save me some time.

Here is the condensed version of my experience that actually took place over 3 days.

ME: What-an appliance sale? 10% off , and YOU'RE KIDDING-another 10% off for opening and using your store's charge card??


ME: (Thinking now)-HMMMM-that could be a lot of money on a bunch of appliances. Clients hire me to help make decisions that are in their best interest. Putting my personal views aside, if I can save them some dollars on a known entity, I will.

ME: (Talking) Sign me up!!


ME: (Afterwards, looking at the bill, finding 10% only off on appliances over a certain dollar volume, and other 10% off is only on the first item on my purchase, then being told at the Customer Service sesk that my sales person was wrong) Please cancel this order.

Then- (sound of dialing on new smart phone)- "Hello, Bergers?"



Berger's Appliances has been in the same location, on Commerce Street in Hawthorne since the early 60's. Opened by Ernie Berger Sr., his sons Ernie Jr. and Bob went on to run the place, and Ernie still puts time in there.

The showroom is not fancy, it pretty much looks the same way I remember it did in the 60's when my parents were buying a new fridge. Showing an uncanny awareness of good value, even at that tender age, I remembered urging them to purchase this one model that-CAN YOU BELIEVE IT-came with a free butter dish!!

They represent the entire spectrum of brand-name appliances-nothing odd, old, or questionable; and their specialty is, simply knowing what they are talking about. They do not BS the customers.

Their sales staff has been there for years, and many travel from quite a distance. My salesman-Jim K. -there are two Jims- is younger than I am, travels from Red Hook, and has been there almost 30 years!! When I walked into the showroom unannounced, 6 years after Doug and I bought our new kitchen appliances, he not only recognized me, he remembered where I was working at the time!

Everything is always free delivery, and free haul-away. Every. Thing. Every. Day.

They will price and give you print-outs of the product, and these print-outs are tied into a data base, which will advise you of any rebates for the product. And they let you walk out of the store to think about it.



Knock, knock!!

Who's there?


Orange WHO?





Posted by


Our spaces affect us profoundly...and so many other parts in our life fall into place when our spaces and possessions serve us in the best way they can. But getting there is much more than a pursuit of pleasing aesthetics.


Decorating and Staging are different, but much of the skill sets overlap, and each creates unique solutions that considers the needs, goals, resources, expectations, hopes and dreams of each client.

Bettering Westchester, Putnam and lower Fairfield counties since 1981, The Refreshed Home works collaboratively, and brings a thoughtful approach to the creative process. Proud to make a difference, as well as make a living. Offering specialty services such as remote and buyer consults, listing photo/video styling, guided and accompanied shopping, and accessory rental. We get in, get out, and you get on with your life.  Talk to me TODAY about how we can better your space!




Marie Graham ASP, IAHSP, IDS Your Stager With A Mission!

QUESTIONS? Don't hesitate!! 914.607.2895 

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Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

I have always delt with the same appliance store and find the amount of service is wounderful.

Sep 11, 2011 07:17 PM
Larry & Jacque Ficek
Alaska Dream Makers - Wasilla, AK
Realtors - Wasilla Alaska

Hi there Marie, this is a cute post. We have our local favorites too, you know the kind that know who you are AND know about the products...what a concept!   :)

Jacque & Larry

Sep 11, 2011 07:33 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

I know very little about appliances, but I've always heard good things about Bergers.  I know many GC's here recommend them.  I will need to stop by.  I've mentioned them to a few of my customers, but now I'll start to really spread the word.

Sep 11, 2011 10:50 PM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Tim-aren't they the best?

Jacque and Larry-it is...I don;t know why I needed reminding again...

Debbie-your customers will love you (even more) for it

Valerie- I YAM glad you read it, I really, really YAM (sorry, could...not...help...myself...)

Sep 12, 2011 12:42 AM
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

Marie, I always use Bergers but it's true, sometimes clients want you to go to the nameless big box-they think they are cheaper-well definitely not in terms of time! Anyway, if I can give business  to a small or family run operation,  that's my first choice all the time!

Sep 12, 2011 01:40 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hi Marie, A free butter dish!  Sometimes the smaller companies will take care of there customer so much better.

Sep 12, 2011 04:38 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

I stopped doing business with the big box banks and opted to go to a local community bank for the same customer service.  And those gimmicks of "oh, it was only the first item" . . . I would have cancelled the order and gone to Bergers! ;-)

Sep 12, 2011 05:56 AM
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

Hi Marie - You are correct - nameless big-box superstore is SELDOM a bargain.   Also - there is more backup and service in a small Mom and Pop.  I've actually heard of Bergers....I wonder if they sell gift cards for home buyers...

Sep 12, 2011 06:08 AM
Barbara "Barb" Bodnar, Licensed Associate RE Broker
Coldwell Banker Residential Brokerage - Yorktown, NY
Coldwell Banker Residential Brokerage

Hi Marie

Cute post...we all have our favorites, but, personally I am always open to new vendors

Sep 12, 2011 07:50 AM
Wendy Tomm
Beyond the Walls - East St Paul, MB
CCSP, RESA-PRO, BBB - Wpg Realtors
Well I live in Winnipeg and there is no Bergers. However I try and stick will smaller businesses because we all support each other.
Sep 12, 2011 11:09 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

YOu know how it goes, Joanna-you're there for goodness knows what else, and think-ONE LESS TRIP TO MAKE> Fact is, I had to make several more trips to get the story straight and cancel the order.

Will-don;t ask me where my keys are, but YES, I remember that damn butter dish!

Hey Carla-isn;t it funny that people beleive what they want to belive, despite logic? My other favorite is the low-cost car insurance that saves you a ton of money...and they remind you about it 30 times a day on radio/TV commercials...even less money for quality and service, huh?

They might Ruthmarie...am going there tomorrow to pick up a microwave for one job; will ask and let you know...cool idea!!

Barbara-sharing your new finds is a great post, too!

Hi Wendy, thanks for joining in. One of the first posts I remember reading when I joined AR was by Debra Walsh about the 'Pick 3, and Spend $50.00' iniative to support local businesses. Had not heard about it before, but so smart-support for one is support for us all.

Sep 12, 2011 02:33 PM
Janet Jones
Just Your Style Interiors, LLC - Kihei, HI
Home Staging, Interior Redesign Kihei, Maui, Hawaii

Hi Marie--For the life of me I don't know why the Big Box Stores are in the appliance business.  Based on your story they should stick to plywood and power tools.  I am glad that stores like Bergers are able to thrive in this competitive environment. 

Sep 12, 2011 05:05 PM
Nick T Pappas
Assoc. Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, Broker/Providence Property Mgmnt, LLC Huntsville AL - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Marie, okay let me get this out of the way first...they recognized you six years later because...well...who could forget that cute face of yours!!!!

I understand going to the big box...sometimes there is value there, but I do my best to patronize the little shops that have been there forever and know what they sell...they really do understand service and putting the customer first.

Sep 14, 2011 01:36 PM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Janet-one of my carpet vendors told me a funny story-he said every time you see a (Namelss Orange Store), look down the block, you will always see a carpet store, and a tile place...these smart owners are perfectly positioned to capture competitive shoppers, as well as those who are disgusted by the whole process.

OH NICK>>>such a flatterer!! Seriously, I was pretty surprised, considedring the volume they do in this store!!

Sep 23, 2011 05:42 PM