Self check out at Lowe's

Real Estate Agent with Keller Williams Tampa Properties

I don't know how many store's have these self checkout lanes, while it may be some what of a cost savings for the store, it doesn't really seem to speed up my checkout time.

The only store that I go to regularly that uses them is my local Lowe's Home Improvement Center, just outside of Westchase at the corner of Race Track Road and Hillsborough.  They have a section set up where there are four self checkout stands together and "usually" a clerk to assist customers who may have trouble making their purchase.  Invariably I find myself needing assistance or if there is no one else using the stands, having the attendant complete my purchase with their hand scanner for a quicker checkout time.

Tonight I stopped by because I needed one (1) PVC cap to plug a section of my sprinkler system while I reconfigure some of the sprinkler heads.  The piece cost a grand total of 59¢ and it took me longer at the checkout than to park, walk into the store, go to the PVC section in plumbing, find the part and the reverse my travel after "finally" checking out.

After approaching the self checkout machine I pushed "start" on machine #1 and a mechanical computer generated voice immediately began blaring "unidentified item in the bagging area" and kept asking me to remove it.  Since the part was still in my hand I wasn't sure what to do, so I moved to machine #2 as the clerk was busy assisting an individual with a large cart of tubing and other items. 

Pushed "start" on this machine and the scanner wouldn't "read" the bar code on the piece I was attempting to purchase.  While standing there looking stupid and helpless; the clerk finished with the other customer, reset machine #1, logged on to machine #2 with her special codes and then used her hand held scanner to "read" the bar code.  All was well, for a moment; then the machine wouldn't accept dollar bill # 1 or #2, but finally decided that dollar bill #3 wasn't counterfeit and spit out my change.

Don't know about others, but I can't exactly say that was a pleasant customer experience!

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Comments (4)

Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

You're not the only one. there's something to be said about human interaction being good. 

Stop by.

Love and light,


Sep 14, 2011 04:24 PM
Kwee Huset
Kwee Huset Realty - Venice, FL
Venice Florida Homes For Sale

Steven, in Venice Florida, Lowe's, Home Depot and Wal-Mart they have the "Self check out" , it is convenient if anyone purchase a few items from the store, especially when they are busy and have a long line up.

Sep 14, 2011 04:39 PM
Patrick White
Home Driven Realty, Inc - Baldwin, NY
Driven to bring New Yorkers home

Good Evening Steven

Thanks for the post. Have a great day

Sep 14, 2011 04:57 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Steven, I have used "Self Check-Out" at Home Depot here in Florida, a WalMart or two, and a Grocery Store in North Carolina.  Maybe a few others...

The Problems:

   1.  Something very lightweight (like your PVC cap) won't register on the scale.  I've had the machine hollering at me, "Please place item in the bagging area".  So I push down on the scale with my hand.  Sometimes that works.

   2.  Where is the "Usual Attendant"?  Especially in WalMart (a store which I avoid unless absolutely necessary), the Clerk is engaged in conversation with another Clerk, ignoring the customers who need help.

  3.   Rejected Money (like what happened to you).  Even Brand New Money right from the bank sometimes gets kicked back. 

Sep 14, 2011 05:01 PM