Not your typical 9 to 5 job!

By
Real Estate Agent with Keller Williams Realty

Fellow Agents!

 

How often does this happen to you; You have some Buyers and they are ready to buy, you just need to show them some houses over the weekend. So, Thursday afternoon you start your selection and schedule showings. 8 out of 10 Realtors don't answer their direct lines. You leave a message why you are calling (schedule showing etc.) with your direct number and wait for the return call. You wait, and wait, and wait. Call again, leave another message. And wait. Your desired appointment day/time approaches, arrives, and passes. The day after that you get a call from the listing agent (while you are thinking FINALLY). They have all these excuses on hand. Well, I usually tell them that their listing is now not being considered as we have moved on. So many times I feel like writing the Sellers a short note (don't worry, I will never do that as I know it would be VERY unethical!) and informing them how their agent is doing all they can (NOT) to sell their home. In todays market, when I have a showing, I do ALL I CAN to make it happen!!!! Shouldn't we all work together? I guess I just had to vent. It happened agent the day before and the agent called me yesteday with whatever excuses he had. Now I keep getting his email asking for feedback on the showing. WHAT A JOKE!!!!!

Comments (13)

Al Maxwell
Keller Williams - Marietta, GA
Real Estate Agent
I just tell the other agent (or the seller) the time that I'm going to come by the house...and if it's a PROBLEM to call me back. Then I go show the home.
Oct 26, 2007 01:13 AM
Larry Brewer - Benchmark Realty llc
Benchmark Realty LLc - Nashville, TN
In my area, most homes are listed with well organized firms that have a centralized showing service. Showing can be set up without waiting for the realtor. It takes the busiest person out of the loop, and allows business to flow. As someone who does more listing of properties than showing of properties, I can appreciate the fact that I don't have to keep up with who's showing one of the 8 properites I have. I just get a report in e-mail, and a Website to log into when I have the time. It's a lot better for time management, on both sides of the fence. When I am showing property, I usually schedule the properties with a centalized service first, and anything else last.  Having a showing service helps to buyers agents in your listings.
Oct 26, 2007 01:24 AM
Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros
Yopur blog touches home. When the market gets tough the marginally ethical folks move to the dark side.
Oct 26, 2007 01:26 AM
Evelyn Broxterman
Keller Williams Realty - Lakeland, FL

Larry, it would be great and it would work that way if all the agents used the centralized showing service!

 Al, I might just try your method!

 Charlie, thanks for your comment.

Oct 26, 2007 01:29 AM
Diane Testa
Mullica Hill, NJ

Boy could I tell you some stories, but let's look at the positive side.... if agents like that were not out there, you wouldn't be able to outshine them like you do. It only makes us look better doing a great job because some don't do that for their clients.

Oct 26, 2007 01:33 AM
Brandon Causey
Coastal Palmetto Realty LLC - Loris, SC
Realtor, Coastal Palmetto Realty LLC
It happens to often....and I agree with you so long as you are not one of those agents who call a hour or less from when you need to show the property.  We as agents should scheldule well in advance.
Oct 26, 2007 01:47 AM
Evelyn Broxterman
Keller Williams Realty - Lakeland, FL
Brandon, I was scheduling more than 24 hours in advance!!! The saddest part of it all is, that the listing I couldn't show is in foreclosure and maybe the sale would have saved the Sellers credit!!
Oct 26, 2007 01:50 AM
Tanya Busch
The Maine Real Estate Network - Auburn, ME
Maine Real Estate
I like Diane's comment.  So true.  We have had similar problems.  When I don't get a call back from the listing broker within 24 hours, I leave another message and then talk to the front desk of their office, wait 4 more hours and then call their designated broker.  Its amaxing how quickly the showing gets set up at that point.  Otherwise their neglect goes unchecked and often unnoticed.
Oct 26, 2007 01:54 AM
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

I used to gripe with the same but my phone & appointment volume has increased dramatically.  I have appointments booked for every day through next Sunday (not this Sunday, but next.)  My business has grown so fast that I have not come up with a viable solution yet to the problem of answering my phone at all costs.

I now have the problem of agents and leads leaving me phone messages while they are driving and information like one or two of their numbers gets cut off because they go through a bad spot.  One weekend last month I had to ditch 10 voice mails because of that. 

Oct 26, 2007 02:10 AM
Kristy Taylor
ERA CAM Realty Group - Commerce, GA

We all have experienced something similar in this business! Let it go and move on! Someone commented about the somewhat ethical agents moving to the dark side, I couldn't agree more!

Have a successful day!

Oct 26, 2007 02:32 AM
Debbie Cook
Long & Foster Real Estate, Inc - Silver Spring, MD
Silver Spring and Takoma Park Maryland Real Estate
Al has the right idea here! 
Leave a message that you "will be there at such and such a time and if it's going to be a problem, call me back"  I find this works like a charm every time!
Oct 26, 2007 02:37 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth
Luckily in our area we have Centralized Showing Services where in most instances we schedule the showings through them and don't have to rely on the selling agent. I don't know why the other agents aren't cooperating with you. How unprofessional.
Oct 29, 2007 01:14 AM
Niki Fiala
Great Homes Realty - Clearwater, FL
Your Real Estate Consultant for Life

Hi Evelyn,

I am wondering if you are running into a lot of agents that have taken 9-5 jobs and are doing real estate part time. It is annoying for sure.

What annoys me is when I set up the showing, the property is supposedly Active and lockbox Vacant, and then it turns out it is actually under contract but they forgot to mark it as such or there is not lockbox, or the key doesn't work. Ouch.

Niki

Sep 11, 2008 04:07 AM