Feedback on Feedback Post by Amy Shair with Remax United

By
Real Estate Agent with Long & Foster Real Estate

Amy Shaire with Remax United in Durham, NC recently blogged about feedback. Although I thought it was a great topic (wish I'd thought of it, my self), I was NOT believing what was said by some agents in their follow up responses.

One person commented that many times their buyer clients don't share any feedback with them. What? How could you not expect, solicit and get feedback from your buyer clients? Don't you want to know what they think about what you're showing them? Are you choosing homes that are what they're looking for? Are you choosing areas they like? Wouldn't you want to know if you're "hitting the mark," or not. I do not get that at all.

Another person said she didn't give feedback because of Agency. Huh? Agency and providing feedback have zero to do with each other. If your buyer client is gaga over a particular property that you showed them, you may not want to reveal that to the listing agent. But, you could certainly still have something positive to say, couldn't you?

Or how about the buyer agents that call the listing agents and ask whether you already have "anything cooking," or whether you have any offers in hand or even "have you had any contracts on the property, yet?" What's that? Reverse feedback you're trying to get from the listing agent?

Someone else commented that it's not the job of a competing agent to give feedback. Paleeeeze!  It's not like the listing agent is asking you to reveal your most private marketing secrets. Yes, we compete but, don't we also "cooperate?" Besides, there's a lot more to feedback than just giving an opinion on price. Is the house too big or too small for your buyer? How's the condition? What did the buyer think of the neighborhood or the location? Does any inside or outside aspect of the house need to be changed or improved? I don't believe that any listing agent (including the buyer's agents that don't give feedback) wouldn't find it useful information if the shoe was on the other foot.

Furthermore, listing agents shouldn't have to chase buyer agents to get the feedback. With a service like CSS, it so easy. It's nothing more (or less) than a professional courtesy. I've always thought that when an agent didn't provide feedback, they were just being lazy. Guess not.

Posted by

Donna MacBrayne, Assoc. Broker

Long & Foster Real Estate

9171 Baltimore National Pike

Ellicott City, MD 21042

Office Phone: 410-461-1456

Cell Phone/Best Contact Number: 410-458-3301

Donna.MacBrayne@LNF.com

Comments (2)

Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
Luxury service in Central Maryland

Oooh. That's an interesting one after a demanding phone call just the other day from someone you know well. Sometimes agents just don't have the time to provide feedback on every showing and it is not a birthright of a listing agent to get feedback either! Personally I have been showing 30 or so homes in a 3 day period. It is not on my priority list when I have many other more important things that need to be done first. Just my 10c

Sep 19, 2011 03:59 PM
Donna MacBrayne
Long & Foster Real Estate - Ellicott City, MD

Morning, Miss Ellie...I think everyone can agree that there are usually exceptions to everything. You showing 30 homes in 3 days and not providing feedback on each of those showings is understandable. And, your reason for not giving feedback is nothing like some of the reasons I referenced (Agency, Buyers don't give feedback, not the competing agent's job, etc.).

I also love your choice of words, "Birthright," when describing whether a listing agent is entitled to receiving feedback.

 

Sep 20, 2011 03:08 AM