How Do You Talk To Your Customer/Clients about your Real Estate Relationship Disclosure Form and Not Scare the pants off of them?

Real Estate Agent with Montana Homestead Brokers, Broker, CRS, GRI, SFR, RN

I follow Nina's blog and she asked a very good question about agency disclosure upon meeting with people to talk about real estate listing and sales.

She was bringing to light that the agency disclosure, from some agents, is not as forthcoming to people as it should be, either delayed or not mentioned at all. 

I think that many agents struggle with the best way to bring this subject up to their clients, and may be hesitant to scare people away by asking them to sign a disclosure paper, our form is 2 pages long!

In our state of Montana, must be made in writing at or before the listing or buyer's agent agreements are signed, and a statutory broker must disclose their relationship at the same time the broker first endeavors to locate property for the buyer.

In simple terms, it's required to let the customer/client know how you work in relation to their needs.

I wonderI find that when I disclose this agency practice, many people that I am newly acquainted with, instantly get their guard up worried about commitment.   They don't realize I'm following good practice and Montana Law!

Maybe some folks just want to use me to open a door for them, and they don't have any intention of making a purchase or commit to use me as their REALTOR.  I'm ok with not showing those people homes.

I wonder if one of the first things I said was "Montana Law requires me to disclose to you the various ways I can help you with your Real Estate needs" .  Pretty blunt, and I do work this into the conversation very well when I'm writing listing and buyer's agency contracts.

 If anyone has a favorite script that helps people understand this required disclosure, I'd love it if you could share!

Posted by

The Quilting Realtor

Wanda Thomas

Many Dream Of Living In Montana

I'm One of the Lucky One's That Already Do!

Wanda Thomas

Call or Text 406-698-8640 for help with all things Montana.

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Kathy Sheehan
Bay Equity, LLC 770-634-4021 - Atlanta, GA
Senior Loan Officer

I think that is the right approach.  I use a similiar phrase.

Sep 21, 2011 11:28 AM #1
Bonnie Vaughan
Scranton, PA
CNE SFR - Buyers/Sellers - Lackawanna & Surroundin

Wanda,  In Pa we are also required to disclose how real estate agents work.  I do use the "This is Required by Pa Law" approach.  I tell them that if I fail to do it I could be fined or lose my license.   Our consumer notice says THIS IS NOT A CONTRACT right at the top.

I wait until I'm inside the house and walk around with them for a while.  We make small talk and then I tell them I have some "housekeeping details" to go over with them which are required by law.  You'd be surprised how many times I hear "The other agent we were out with yesterday did not do this".  That's when the perfect opening presents itself to tell them you follow the law and ascribe to the highest level of ethical practice.

Sep 21, 2011 11:40 AM #2
Wanda Thomas
Montana Homestead Brokers, Broker, CRS, GRI, SFR, RN - Billings, MT
Billings Montana Real Estate

Thanks Kathy,

Thank you for your note about your approach Bonnie, I think most people have no clue about agency, and why it would matter to them, until they get into the thick of things.


Sep 21, 2011 04:16 PM #3
Brenda Whitman, Live in Laramie Real Estate
Live in Laramie Real Estate, Laramie, Wyoming - Laramie, WY
Broker/Co-Owner, Laramie, Wyoming

I always aspire to do a better job of this.... I agree it is one of the more tricky aspects of consumer education we encounter - especially here in Laramie where the practice of seller sub-agency still is common!

Sep 22, 2011 03:36 PM #4
Connie Harvey
Pilkerton Realtors - Brentwood, TN
Realtor - Nashville TN Real Estate

Wanda, I just sit down with everyone when we first meet and explain the benefits to having a Buyers agent. I tell them that they don't have to sign it today. They get one free day with me. But I expect to get it when I see them again.

Sep 27, 2011 11:00 AM #5
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Wanda Thomas

Billings Montana Real Estate
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