Rethinking How We Advertise Short Sales

By
Real Estate Broker/Owner with J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY License # 49FA1074963

Never short change a propertyRecognizing that not all markets are the same and that we as brokers have an obligation to disclose material facts, my thoughts are centered on practices here in my home market of Westchester and the Hudson Valley. Simply put, I am not sure that marketing listings that are short sales as short sales first and foremost is the best approach. I have actually stopped the practice almost entirely, especially in cases where the home is still occupied. 

Our MLS has a Yes/No option for the disclosure of a short sale. We can say that the sale is subject to 3rd party approval. I think this suffices for disclosure. Most of my short payoff listings are the same as regular sales- owner occupied, cared for, warm and well-presented. Some have been downright upscale. I have found through experience that the more homey, attactive elements these homes have in common with equity sales is the best way to market them.

Phrases like short sale bargain, short sale opportunity, and in my opinion the worst, pre-foreclosure, all over the marketing can be counterproductive. There are several trends I have identified. 

  • I get inundated by inquiries from these people who are "short sale investors." 
  • They attract more lowball offers from bargain hunters, bottom feeders and speculators.
  • The buyers and buyer agents treat them more like REOs, with less notice for showings and, in some cases, insensitivity to the owner occupants. 
  • Plastering "short sale" all over my listings began to brand me at one time as a less attractive option for prospective sellers who weren't short sales and didn't want to be lumped in with them. 
But by far, the most important reason for not leading with the short payoff is my clients themselves. Just imagine if you were forced to sell your home for financial reasons, faced hardship and default, and then saw everythwere your home was advertised the short sale and distress being pushed instead of the pride and care you put into the place for the last umpteen years. How disheartening would that be? 
 
There are cases where it makes sense to lead with the short sale in the marketing. The home could be vacant and the owner has moved on. There are also cases where the client feels it is an advantage in attracting a buzz, and of course you have to abide by their wishes. But for the vast majority of my short sale clients, the winning move for me has been to sell the home and its advantages, and not the distressed state of the owner's finances. We do after all, sell homes, not distress.
 
Max by the fireplace 

Comments (67)

Dagny Eason
Dagny's Real Estate - Wilton, CT
Fairfield County CT, CDPE Homes For Sale and Condo

Phil- I think you are totally right, and I am going to change all of my short sale listings to reflect that....

Sep 28, 2011 08:40 AM
Rosalie Evans
Meritus Group Real Estate - Sioux Falls, SD
The Evans Group, Sioux Falls, SD Homes For Sale

For the most part in our area we do not advertise them per say as short sales or as foreclosures. Its either the agent that says something or the client finding out by default somehow!

Sep 28, 2011 08:50 AM
S. Leanne Paynter ☼ Broward County, FL
United Realty Group, Inc. - Davie, FL
Davie, Plantation, Cooper City & Weston Specialist

Our MLS has a Yes/No field for the disclosure of a short sale... but it is a required field, NOT optional... and I am thankful for that.  There are even fines for misrepresenting a listing.  It makes it so much easier/less time consuming to find the types of listings that I'm looking for on behalf of buyers I work with as I've had a few that definitely don't want to be shown any short sale listings -- usually because they're in a hurry and/or simply don't want to wait what is usually weeks/months with no response.  If that were an optional field, you'd have to hope that the listing agent does the right thing and mentions it in the remarks field so you don't have to waste your time calling to verify.

While I agree that it sounds better/less desperate to say that the "sale is subject to 3rd party approval" and leave it at that rather than plaster "short sale" 1+ times throughout the description -- the fact remains that agents working with buyers will likely still use the term "short sale" when they talk about your listing with prospective buyers since stating "subject to 3rd party approval" may lead many buyers to ask the question "what does that mean?".   ...sigh...    I can tell you I've had that question posed to me multiple times.

Sep 28, 2011 09:24 AM
S. Leanne Paynter ☼ Broward County, FL
United Realty Group, Inc. - Davie, FL
Davie, Plantation, Cooper City & Weston Specialist

I forgot to mention that the worst offenders are the listing agents who use the public remarks field of the listing ONLY to state that it's a short sale subject to 3rd party approval followed by the usual disclosures about commissions may be reduced and that they'll be split 50/50, must use the attachments, etc.  Then write absolutely nothing, nada, zip, zilch about the property itself and oftentimes only include the one mandatory photo, sometimes shot with a cell phone camera that delivers tiny photos. Amazing!  They know nothing about how to market properties.

Sep 28, 2011 09:36 AM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

J. Philip - I don't lead with the fact that it's a short sale (though I do advertise that standard sales aren't short sales!).  However, we do have to put it in a specific category in the MLS so it shows in the listing whether it's standard or short sale.

Sep 28, 2011 11:10 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Phil, you're absolutely right on with this blog. As soon as we call them "short sales," buyers and buyer agents immediately treat them like REO and bank owned properties.

Sep 28, 2011 01:44 PM
Lloyd Binen
Certified Realty Services - Saratoga, CA
Silicon Valley Realtor since 1976; 408-373-4411

Short Sales make up about 20% of my counties sales.  I agree with your thinking.  In our MLS if you don't disclose to coop agents that the commission offered in the MLS is 'subject to' lender, or third-party, approval, the listing office can get stuck for the entire discount if the lender(s) require(s) one.  Our MLS forms a unilateral contractual agreement to pay the commission stated in the MLS to the coop office unless otherwise stated in the MLS.

Sep 28, 2011 02:07 PM
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

I'm in between right now: I have a listing right now which, if it does not receive an offer close to the listing price, will in fact become a short sale. The lender and I are working right now to get a lower sales price on the listing that will clearly make it a short sale. In the meantime, I have not made any change on the MLS.

Sep 28, 2011 02:08 PM
Barb Van Stensel
Chicago, IL

I agree with Lyn that agents who handle the short sales over here in Chicago generally don't do a full market approach and exposure but one simple outside photo and then just blasts everything ... "deal for the block" ..   I came to the conclusion that it does disrupt the seller's life and is hard on them let alone have the Short Sale verbage flying across every other line.  We are to get as close to market value as we can for Short Sales and I think it doesn't do a service for the sellers at times.

 

Sep 28, 2011 02:15 PM
Lisa Wetzel
RE/MAX Realty Affiliates - Carson City, NV
CDPE, SFR carsonvalleyland.com

Philip ... I agree!  Disclosure is one thing, running up the red flag and capitalizing on the perceived weakness!

Sep 28, 2011 04:48 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Philip, even though I agree with you on short sale disclosure, I would say, today's buyer wants bargain - weather it's a short sale or not! And at times, it's driven by the agents who seem to be protecting buyer's interest and making an offer far below market value - just to take a chance - short sale or a regular sale.

The best we can do to represent the seller depends on what seller wants. I can understand your view point on prospective sellers, but it is equally important to do the diligence to current seller.

About the disclosure: In MA, we have three options - yes, no and unknown but if I know it is a short sale, it will be unethical for me the check the last option.

Sep 28, 2011 06:00 PM
Susan Goulding
Crown Key Realty, Tracy & Mountain House Real Estate - Tracy, CA
Northern CA - Tracy & Mountain House Real Estate

CA - must disclose short sale, there was just a trial, and not disclosing costing the listing agent a claim against their E&O.  Don't we have to disclose what we know about a property?  A short sale is not simply subject to 3rd party, it's a lengthy drawn out process with no guarantees.  there is also no guarantee the seller will move out at COE - then what?

Sep 28, 2011 06:06 PM
Elite Home Sales Team
Elite Home Sales Team OC - Corona del Mar, CA
A Tenacious and Skilled Real Estate Team
 
257,492 Points Outside Blog Called Shot Master

It is a difficult market for the seller of distressed properties.

Sep 28, 2011 06:35 PM
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

Hi J Philip,

In my area the disclosure is required.

In my own search system, short sales are flagged. They can be excluded from any and all searches.

Fair or not, that is how it is.

Good post

Phil

Sep 28, 2011 09:20 PM
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning, Phil......we do very few short sales, but we do disclose that the property is in a short sale status with bank approval needed.....it's a time consuming process and the buyers need to know that the answer will not be there in days....the buyer may not have the privilage of taking that time.

Sep 28, 2011 10:52 PM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Short sales seem to be the best thing and the worst thing about the current real estate market.

How long have you been putting candle holders and your deer taxidermy plaque in the fireplace?

Sep 28, 2011 11:17 PM
Donna Paul
Keller Williams Realty Gold Coast - Dix Hills, NY
Long Island Home Specialist,All About Real Estate
I agree that it upsetting for the homeowner, so just making a note on the MLS is enough for me to tell the buyer. I noticed on a For Sale sign the agent put a rider in bold RED color short sale.. My first reaction was wow.. I wonder what the neighbors must think of them .First, its very difficult for the homeowner to interact with them after seeing that. Now no one needs to ask them why are you moving.. I can't afford to pay the mortgage. I just think it could have been done a little better.
Sep 29, 2011 01:43 AM
John Ryan
Century 21 Alliance - Havertown, PA

Phil,

     I am truly done with short sales and their processes.  Remember when we figured out that Section 8 was welfare for the rich disguised as helping the poor?  Shortsales are nothing more!  Isn't it nice that the banks will forgive debt.  Why would they do that?  Beccause they are covering up their mess.  They lent money that evaporated with the bullshit values they helped create.  This is nothing but a shortcut to make sure they save on the forclosure process disquised to help poor consumers.  PLEASE, I am so done.  Let, no MAKE the banks take them back and sell these distressed properties.  Ever agent knows that the amount of labor an agent puts into the process of a short sale is US getting ripped off. 

Sorry, but I am so done with it and we all need to be!

GIVE US BACK OUR INVENTORY!

FREE THE SHADOW INVENTORY!

Sep 29, 2011 01:54 PM
Jacqueline Drake CRS
Jacqueline Drake Realty - Saint David, AZ
Southeast Arizona land, farms & horse properties

Interesting comments, we have to check the appropiate box on the listing indicating that it's a short sale. I have seen some short sales properties priced low to create an auction.

Jacqueline Drake CRS

Cochise County AZ

Oct 02, 2011 09:02 AM
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

I like the terminology "subject to third party approval" over short sale.

Oct 03, 2011 01:42 AM

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