OK, normally I write uplifting posts about "aha" moments to encourage my fellow real estate warriors but I have hit the Great Wall of NO this week! Looking for your take on how to move forward because my gut tells me to change jobs & my heart is truly aching.
Incident number 1 - received a text of a new lead from my website. Great! I happened to be at my computer when I received the text so I logged in & called her. I could tell she was truly stunned & as I was answering her question of what company I was with - she hung up on me. Now my cynical side said "she hung on me" but my optimistic not-about-me side said "we may have been cut off so let me try again". This time it went straight to voicemail so I left a brief message saying thanks for logging in & I looked forward to helping her find a home in Lake in the Hills. She texts me some not nice things from "you're a shark", "you're annoying" & "I'm sorry I logged on to your stupid website" to more impolite things I won't share with you. I responded that I was just trying to be responsive & she then threatened me with legal action if I didn't delete her information from my database. OK, so much for that!
Incident number 2 - received a referral for a seller, scheduled the listing appointment the next day, spent time in her home going over the market & the selling process as well as ways to prepare her home & herself. Found out about her family & her plans once she sells this house. Communicated a time to speak again & she seemed very grateful & excited about getting her house on the market ASAP. I have called & not received any response so I look and - you guessed it - she listed with someone else yesterday. This is not the first time I have not secured the listing but I thought it went so well it has just taken the wind out of my sails.
So I'm looking for encouragement here. What can I do to get better? How do I grow from this? What is to be learned from these occurrences? Bring on October - September cannot end quickly enough for me!