A professional property manager has the TOOLS and KNOWLEDGE to handle these situations and COUNTER common tenant misconceptions!
I just appeared in court where a FORMER resident sued me for his security deposit. My deposit itemization statement has Offer in Compromise wording in it so when he sued me, I counter-sued him....I walked out of the court with his check for $700 OVER his deposit because he subscribed to the the TENANTS-ALWAYS-WIN scenario!
Security deposits are a very touchy subject when it comes between owners and tenants. More often then not, tenants do not want to pay for work or damages because of the way they left the property. Many times the excuse is "It looks better now than it did before!"
That being said there are also many owners that confuse normal upkeep/wear and tear to damages that tenants are liable for. It is our job as property managers to make these lines clear and definite, and to advise our clients as experienced property managers that provide quality advise and yet do the right thing. Lets face it, no one wants to be stuck in small claims court 5 days a week.