#1 Customer Service Practice...EVER

By
Real Estate Agent with (Metro First Realty)

The #1 Customer Service Practice...Ever, has recently come to mind because I have been receiving the #1 WORST Customer Service Practice...EVER within the past week from several companies.

So what is
The #1 Customer Service Practice...Ever? SOLVING YOUR CLIENTS' PROBLEM!

balloons in air

This is a "no brainer" for most but it got me thinking, if this is the mantra for businesses and professionals, then why have I been receiving the worst customer service in the past week? The answer; it is NOT a "no brainer" for everyone.

When solving your clients' problems, don't argue, don't throw up smoke screens and most importantly, don't lay the blame at your clients' feet... EVER!!! This is not their area of expertise, it is OURS. Our clients have hired us because this is what we DO!!!

What we do becomes rote, second nature and mundane...which translates into: EASY...Everybody KNOWS THIS!! To our clients, these day to day activities are new, unfamiliar and uncomfortable...which translates into: HARD...WHO DOES THIS!!! ie; keeping their home clean everyday for potential showings, NOT opening new credit BEFORE the house closes, etc.

The
1# BEST CUSTOMER SERVICE PRACTICE...EVER, is to solve your clients' problems. Solve them with a smile on your face and attitude free. No arguing, no blaming, just explanation and education. Moreover, if you don't have the answer, tell them you don't know and will find out. Remove their stress, our job is to provide the best customer service by solving their problem.

We are the "Answer Man", we are the solution to the problem not an addition to it, otherwise, WE-WOULD-NOT-BE-NEEDED. Now let's go out there and act like the
#1 Superb Customer Service Professionals we are!!

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Topic:
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Groups:
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Tags:
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oklahoma real estate customer service

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Ambassador
3,701,216
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Solving their problems puts a smile on THEIR face and the memory of a positive experience lives on!  Customer service is what we do and when I hear agents arguing with their clients rather than doing what is needed to solve a problem, I wonder how they stay in business.  Great post and great reminder to continue to work at offering the best customer service by active problem solving!

Oct 09, 2011 04:52 AM #1
Rainmaker
887,903
J. Philip Faranda
J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY - Briarcliff Manor, NY
Broker-Owner

If we can't solve their problems, why would they need us anyway? Nobody goes to the ER because they feel great. 

Oct 10, 2011 03:16 PM #2
Rainer
43,335
Valerie Duncan Stewart
(Metro First Realty) - Oklahoma City, OK
Real Estate Agent-Broker, OKC, OK

Debe: It has always been amazing to me to hear agents argue with their client. We are here to assist, educate and move the transaction along as smoothly as possible.

J Phil: You said it! Love the ER analogy. :D

Oct 11, 2011 08:24 AM #3
Rainmaker
3,196,864
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Have a few of those here it's everybody fault except theirs

Oct 13, 2011 12:23 AM #4
Rainer
43,335
Valerie Duncan Stewart
(Metro First Realty) - Oklahoma City, OK
Real Estate Agent-Broker, OKC, OK

James: Not fun to be around blamers, besides, that never solves the problem.  Love your new pic!

 

Oct 17, 2011 01:50 AM #5
Rainmaker
559,490
Digital Digital
Alachua, FL
full service

Hi Valerie,

Thanks for sharing.

Good job, we are here to solve our clients problems not add to it.

Keep up the good work!

Oct 17, 2011 04:09 PM #6
Rainmaker
270,269
Steve Warrene
Your Town Realty - Lower Burrell, PA
Pittsburgh Real Estate Investment Specialists

Wow Valerie, that is sooo true in our business.  Customer service IS what we provide.  I 'suggested' this.  We as real estate professional need to sometimes be reminded about this.

Oct 23, 2011 01:26 AM #7
Rainer
43,335
Valerie Duncan Stewart
(Metro First Realty) - Oklahoma City, OK
Real Estate Agent-Broker, OKC, OK

Wandanna: Thanks! A smooth transaction is tantamount to our profession. Not always a reality but our adding to a problem is NOT what we are hired to do.

Steve: We ARE customer service. Sometimes we can forget this! Thanks for the suggest. :)

Oct 23, 2011 02:26 AM #8
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Rainer
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Valerie Duncan Stewart

Real Estate Agent-Broker, OKC, OK
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