The #1 Customer Service Practice...Ever, has recently come to mind because I have been receiving the #1 WORST Customer Service Practice...EVER within the past week from several companies.
So what is The #1 Customer Service Practice...Ever? SOLVING YOUR CLIENTS' PROBLEM!
This is a "no brainer" for most but it got me thinking, if this is the mantra for businesses and professionals, then why have I been receiving the worst customer service in the past week? The answer; it is NOT a "no brainer" for everyone.
When solving your clients' problems, don't argue, don't throw up smoke screens and most importantly, don't lay the blame at your clients' feet... EVER!!! This is not their area of expertise, it is OURS. Our clients have hired us because this is what we DO!!!
What we do becomes rote, second nature and mundane...which translates into: EASY...Everybody KNOWS THIS!! To our clients, these day to day activities are new, unfamiliar and uncomfortable...which translates into: HARD...WHO DOES THIS!!! ie; keeping their home clean everyday for potential showings, NOT opening new credit BEFORE the house closes, etc.
The 1# BEST CUSTOMER SERVICE PRACTICE...EVER, is to solve your clients' problems. Solve them with a smile on your face and attitude free. No arguing, no blaming, just explanation and education. Moreover, if you don't have the answer, tell them you don't know and will find out. Remove their stress, our job is to provide the best customer service by solving their problem.
We are the "Answer Man", we are the solution to the problem not an addition to it, otherwise, WE-WOULD-NOT-BE-NEEDED. Now let's go out there and act like the #1 Superb Customer Service Professionals we are!!